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Join nowGood afternoon,
I would like someone to help me with my multi- user issue. I get the h505 error, I follow the instructions to fix it and then it works but it's not permanent.
It works for a few days and then stops working again.
How do I get it to work permanently?
Allow me to grab this opportunity to help and get back to your business, @JM76.
I got some steps we can perform to isolate this. Before we proceed, ensure your QuickBooks Desktop (QBDT) software is updated to the latest release. This way, we can guarantee it's up to date with the latest features and fixes.
Once done, I recommend downloading our QuickBooks Tools Hub to permanently fix this. Let me guide you how:
You can also check this link for more details about this process: How to fix Error H202 and H505.
Let me also share with you these resources that you can use for guidance in supervising your users efficiently:
If there’s anything else you need help with Multi-user, you can always share them with me. I’ll be around to listen and ready to help you. Take care and have a good one.
I did this and it fixed it for a day, then multiuser stopped working again.
I'm not giving up on this issue, and I've got some further troubleshooting to help you, @JM76.
To start, let's configure your multi-user default settings. Here's how:
Another solution is to uninstall the program to configure the setup and reinstall it. Here's how:
Once done, install Database Server Manager on your server computer.
Then, turn on Multi-user Access on your server computer. This should be the only computer with this feature turned on:
To access your multi-user network, log in as a user with admin rights on your server computer and workstations.
However, if the issue persists, I recommend reaching out to our technical support team. They use specific tools to do a screen sharing to check your multi-user setup and give you the steps you need to do. To connect with them, refer to these steps:
Also, to make your QuickBooks experience more meaningful, you might want to visit our help page to browse articles that can guide you with your accounting tasks. To get started head to our QBDT help articles at this link.
Feel free to get back here if you have further concerns about this. I'll be around to help you in any way I can. Have a good one.
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