My account numbers are not generating, nor are showing in my chart of accounts, even though all settings are switch on

Thanks for coming here with us, djmould.

We can switch to a private browser to check if the cache is causing this issue with account numbers not generating on your chart of accounts.

Large data in the cache results may result to unusual QuickBooks behavior. Since a private browser doesn't store data in the cache, this makes it the best place to isolate browser issues.

Try these keyboard shortcuts depending on the browser you're using:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Then, try looking at your COA and see if account numbers are now showing. To check it, just go to Accounting menu then choose Chart of Accounts.

If it works fine in the private window, clear the browser's cache to remove the log files and start with a clean slate. Otherwise, you can try using other supported browsers to be thorough.

Drop me a reply if I can help you with anything else. Hope you have a good one.

Hi Charies

Tried all, separate browsers and private – still not generating nor displaying !

Any other ideas ?

Thanks, Darren

HI Charies

Unfortunately none of this worked, in any browser, any other ideas ?

Thanks, Darren

Good morning, @djmould. 

Thank you for trying the steps provided by my colleague above. 

I have a couple of other suggestions. The first thing I'd like for you to check would be to ensure you have Show Account Numbers enabled. You may have Enable Account Numbers turned on, but you want to make sure you have Show Account Numbers enabled as well. 

1. Go to Account and Settings from the Gear icon. 

2. Click on the Advanced tab. 

3. Make sure that Show Account Numbers is checked off. 

If we find that this setting is checked off, let's try one more thing here. Let's ensure on the Chart of Accounts we have Number checked off from the Action column. 

1. Open the Chart of Accounts. 

2. Select the Gear icon at the top right of the Chart of Accounts. 

3. Check off Number.

Now you should see your account numbers. 

For additional details, check out Use account numbers in your Chart of Accounts.

Don't hesitate to let me know if you have further questions or concerns. I'll be here every step of the way. Feel free to reach out to the Community any time you need a helping hand. Take care and enjoy your week! 

I have done everything above as well - everything is turned on and the NUMBER column is displayed, but there are no numbers? Any idea why?

As well, I turned on Multi Currency and an 'Exchange Gain or Loss' COA should have also appeared and it didn't.

Hi - I tried everything you mentioned and it still doesn't show the COA numbers. All is turned on - show numbers etc. Any ideas? I did the incognito as well - no go.

Plus, I turned on multi currency (CAD home currency) and a new COA should have appeared called: Exchange Gains or Loss  -  it didn't.

Let me lead you on how you can add account numbers and have Exchange Gains or Loss to your Chart of Accounts, @TiltGrind Cremulator.

When you turn on the feature, you can use account numbers in your QuickBooks Online. The same goes for enabling CAD home currency. The Exchange Gains or Loss must be reflected on your Chart of Accounts once you set up the multicurrency.

If this is not in your case, I suggest contacting our support team directly. They have the tools to check your account in a safe environment, and they can help find the root cause of your issue and find a fix.

Here's how to reach them:

1. Sign in to your QuickBooks Online company.
2. Select the Help (?) menu.
3. Choose the Assistant tab.
4. Click the Talk to a human option.
   
   
5. Select Get help from a human.
   
   
6. Click either Chat with us or Have us call you button.
   
   

In addition to that, I've added some articles that include ways to keep your Chart of Accounts organized:

• Organize accounts into parent accounts and sub-accounts
• Hide accounts you no longer use

I'm just around in the Community if you have more questions about managing your Chart of Accounts in QuickBooks. I'll make sure you're able to achieve your goals. Take care and stay safe.

Hey,

I realize this is an old thread, did you ever get this resolved? If so, how? Same problem here.

Welcome to the Community forum, @groovy1. I'll be glad to share insight about generating account numbers in your Chart of Accounts. You'll have to turn on this feature so you'll able to generate an account number.

I've checked our records and found out that there's no reported issues about account numbers not generating in the Chart of Accounts. That said, let's make sure that you enable this feature. To do so, follow the steps below:

1. Go to the Gear icon, then select Account and Settings.
2. Choose the Advanced tab.
3. In the Chart of Accounts section, click the Edit (pencil) icon.
4. Check Enable account numbers and Show account numbers.
5. Click Save, then Done. 
   

Then, let's manually assigned the numbers to your accounts. Here's how: 

1. In the right-hand menu select Accounting and then Chart of Accounts.
2. Click the drop-down next to View register on an account and click Edit.
3. Enter the account numbers in the Number column.
4. Click Save and close once done. 
   
   

Now you can quickly find accounts using the numbers you assigned to them, whether you're searching in Chart of Accounts or adding a transaction.

For complete details, open this link: Use account numbers in your chart of accounts in QuickBooks Online.

You may also open an incognito window if the account numbers are still not generating. QuickBooks Online uses browser cache and cookies to run faster, but sometimes these can block web pages from loading like the account numbers. Just click on your browser below to find the steps for clearing these out:

• Firefox   
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

If you're able to do so, go back to your regular browser and clear its cache. Close and reopen it after doing so. If you need to talk to our Customer Care Team, I'd recommend following the steps provided by my colleagues above. Ensure to call them within our support hours to ensure we address your concern immediately. 

To add up, I've got these articles to help you manage accounts in your COA:

• How to organize your chart of accounts.
• Learn about the chart of accounts in QuickBooks.

Feel free to swing by anytime if you have concerns with the account numbers in your chart of accounts or anything else. I'm more than happy to assist you. Take care.

Hey,

I appreciate the reply, unfortunately I have already exhausted all of those steps. My COA numbers will not appear. When printing a complete list of the COA the heading for the column reads undefined number.

Cheers

I appreciate you for trying the steps shared by my colleague, groovy1.

I'm here to ensure your issue with account numbers not showing on the Chart of accounts page will be resolved in no time.

At this time, I'd suggest contacting our phone support so one of the agents can check your account in a more secure environment. They have the means to verify the root cause of the issue and can start an investigation into this matter if necessary.

Here's how to contact us:

1. Click the ? Help icon.
2. On the Assistant tab, enter Talk to a human.
3. You can enter Account numbers not showing on the Charts of accounts page as your keywords.
4. Select No.
5. Choose either Chat with us or Have us call you.

Once everything's good, you can browse these references as your guide in managing your Chart of accounts: 

• How to organize your Chart of accounts.
• Learn about the Chart of accounts in QuickBooks.

I'm always around whenever you need help in overlooking your QuickBooks account.

Good Afternoon All, 

I reached out to QBO support since I was unable to get the account numbers to appear in the chart of account.  I tried Google Chrome, incognito webpage, and Firefox with no luck.  I was informed by QBO Support after they did the work on the back end, that I would have to manually enter the chart of account numbers.  Is this a new change/update that has occurred?  I have always been able to use and then edit the default chart of account numbers provided by QB. I would appreciate any feedback / suggestions.  Thank you all!   

Thanks for joining the thread and sharing an update about your concern, @mcbbsinc.

Upon checking, there are no updates with regard to the account numbers in the Chart of Accounts. In my sample account, I was still able to view this info under the Number column.

I'd suggest getting in touch with our QuickBooks Support Team again. This way, they can provide you with updates about the status of your case. Here's how to connect with them:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Click Contact Us and choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

Just a heads-up, we've made changes to our operating hours. You can request a callback from one of our representatives or use our live messaging option from 6:00 AM to 6:00 PM on weekdays and 6:00 AM until 3:00 PM on Saturdays. You can read through this article to learn more about the schedule of our available support: Support hours and types.

In the meantime, you can always visit our Help Articles page for QuickBooks Online in case you need some reference for your future tasks.

Feel welcome to the Community again if you have any follow-up questions or need additional assistance. I'm always ready to lend a hand and guarantee a seamless experience.

still not resolve my problem

Hi there. I'm here to help you get past this, so your account number will appear on your Chart of accounts (COA).

In QuickBooks Online (QBO), we can turn the account numbers on and off. To make sure that this option is enabled, kindly follow the steps below:

1. Log in to your QBO account.
2. Go to the Gear ⚙ icon and select Accounts and settings.
3. Click the Advanced tab and tap the Pencil icon on the Chart of accounts section.
   
   

    

4. Tick Enable account numbers and put a checkmark on ☐ Show account numbers.
5. Once done, hit Save. Then, Done.
   
   

However, if the issue persists, you may access your QBO using a private browser. It could help verify any excessive data issues with your regular browser causing this matter to arise.

Here are the keyboard shortcut keys to open a private session for each browser type:

• Safari: Command + Option + P
• Google Chrome: Ctrl + Shift + N
• Firefox or Internet Explorer: Ctrl + Shift + P

When you can generate your account number using a private browser, it confirms an existing data issue. Let's fix it by clearing your browser's cache and cookies. 

Nevertheless, if you get the same result after following all the steps, I recommend using another supported browser. You may also consider contacting our Customer Care Team to help you dig deeper into this matter and lay in a prompt resolution.

Finally, I'm adding this article that contains information regarding default accounts in COA: Manage default and special accounts in your Chart of accounts. It can also help you modify or merge accounts that can be edited and fused.

Let me know if you have additional concerns about the account numbers in COA by replying to this thread. I'm always available to assist you.