My union bank connection is not working. And I've spoken with 3 agents who were clueless about getting this to work.

You've got me here to ensure that you'll be able to connect your Unionbank account successfully in QuickBooks Online, Think2.

If you're unable to connect your bank account, may I know if did you encounter an error message when attempting to connect your bank in QuickBooks Online? This way, I can make sure that we are on the same page so I can provide an accurate solution to resolve your problem.  The connection of your account in QuickBooks Online will depend on the information coming from the bank's website.

Here's an article that will help you on what to do if you get a bank error or can't download transactions in QuickBooks Online.

Let me know how it goes and stay in touch if you have any other concerns or additional questions about connecting bank accounts. I'll be here to lend a helping hand.

@Think2 

Utilize the trial version of SlickConnect to isolate the issue. If the same error persists, there is an ongoing problem at your bank.

https://www.moneythumb.com/?ref=110

So after talking to 4 different agents 1 of them found that it is an engineering issue and that multiple people reported union bank not connecting. It’s amazing the previous three agents have no idea and kept saying all I had to do was disconnect and connect my account and it should be working they kept saying to trust them. It’s been 4 days and so far QuickBooks has not fixed the connection but they are aware of this connection not working. QuickBooks said they see that union bank had stopped working for everyone about 14 days ago. Union bank is a big bank, it shouldn’t take this long to get this big bank to connect properly. I hope someone from QuickBooks actually reads this. 

I can't believe it's been close to a month without having union bank feed working. amazing.  https://www.unionbank.com/

is there no one at quickbooks that can fix a bank feed???

Godaddy Bookeeping connects no problem...

Hi there, Think2.

I know that this hasn't been easy for you.

To ensure that this will be taken care of the soonest, I'd recommend contacting our Customer Care Team. One of our representatives will pull up your account in a secure environment and check the status of the investigation and your previous case. Here's how to connect with us:

1. Go to the Help icon.
2. Select Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Choose I still need a human, then click Contact us.
5. Select Get a callback or Send a message to start a conversation.

I'm also adding these articles to help manage your online banking transactions in QuickBooks:

• Categorize and match bank transactions

• Setting up bank rules

• Manually upload transactions

Let me in the comment section if you have any other concerns or additional questions. I'll be around to help.

I unconnected my accounts a week ago because our bank did some updates since then I've been on the phone for over four different hours with QB and the bank and no one! NO ONE!!! can get it to connect!

Hello there, @Johnson inspection.

I appreciate you contacting our Customer Care Support and performing some troubleshooting steps to resolved the issue. Since you're still unable to connect, I recommend reaching out to our representatives again. They can perform a screen-sharing session to look for the root cause of the problem and help you apply a permanent fix.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

In the meantime, you can use the WebConnect feature to upload transactions. For more information about this, take a look at this article: Manually upload transactions into QuickBooks Online.

Once bank transactions download, you can now start categorizing or matching them to straighten out your books. After that, you have the option to do your regular bank reconciliation. 

If you have additional assistance while managing your bank transactions, let me know. I'll be around to provide further assistance. Have a nice day.

So after MONTHS of Union Bank not working on Quickbooks, I decided to try something different to get help. I went to MIINT.com since they are both owned by INTUIT. Well guess what? After a few days, MINT was able to fix the connection. AMAZING that MINT fixed it and the Quickbooks support was USELESS. I'm shocked and hope someone in management can see this ticket. 

QB Technical support is TOTALLY PATHETIC!

This has been an issue since last year. I have personally spent hours talking to them and after denying the existence of this problem, someone finally admitted it is a known issue. They were "working on it."

 I have found the problem. I used and I suspect others having this problem were using the desktop version on a PC. The problem is that the PC(or perhaps QB software) is using Internet Explorer in the background as the browser to connect to Union Bank. Well, Union bank no longer supports Internet Explorer! Does not matter that you have another browser as your default browser. So if you want the connection to Union Bank to work, you have to log in to QB online and establish a link there and it will re-establish the connection and import bank data. Might have to use the online version and ditch the desktop version of QB. Much better than downloading files and importing to QB which was QB's suggestion. Tech support at QB could not figure this out? They only had a year plus to look into it. 

@hhjjcc1963 

Explore a converter tool to import data into your QBD file.

https://www.moneythumb.com/?ref=110

It should cost less than migrating to QB Online just to run a bank feed.

https://quickbooks.grsm.io/US

https://quickbooks.grsm.io/us-promo

It is October 2022 and I still cannot connect to Union Bank and Quickbooks is no help

Hi Zigmund007,

Online Banking is an important feature of QuickBooks Online, so I understand how you feel about not using the service. Rest assured that we will investigate any existing issues reported to us.

Do you receive an error code or message when you update your connection? I've checked our records, and I see no open ticket (INV) for Union Bank at the moment.

On the other hand, you can consider downloading your bank transactions in a supported web connect format. Then, upload them to the Banking page, so you can still continue working on your books.

We're just around to coninue helping you with banking feed issues.

Got the same error too. I am not receiving OTP. The solution is to generate OTP from your trusted device.