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Connect with and learn from others in the QuickBooks Community.
Join nowThanks for joining the growing family of QuickBooks Community, @suncoastaudio1.
May we know what is your concern is all about? We can also provide you a solution here in the Community.
Let me help you connect with our live support by following the steps below. Here's how:
Please post again in the Community if you need anything else. I’m always glad to lend a hand.
My payroll is down due to a credit card issue, but I can't update the info cause it keeps telling me someone else needs to sign in
Only the company or master admin can access the Billing and Subscription tab to update the payment details, csu.
Make sure that you're using either of these access so you can proceed and make changes.
You can also follow the steps above on how to reach out to our phone support team. They'll be needing your account details and and update the billing information over the phone. Here's how:
Let me know if you need anything else.
I'm a QBO ProAdvisor.
Feel free to contact me with your Qs.
-Lubov Bogopolskaya
A/Z Bookkeeping
I had sent two 941 same day both rejected I read your solution but now they are not in my history file showing reject
@payrollmanager I can help with your issue. Are you using QuickBooks Online or Desktop?
please call me
make sure credit card all set for payment for the lanscape season and program in place
We'll help you set up everything in place, @Onsetave13.
In this case, please contact our support team. Our representatives can access to your account and assist you further.
Here's how:
Don't hesitate to comment below if have other questions. Have a great day.
i need to talk to a person live please!!!
ridiculous
Hello, @wade9.
Yes, you can talk with a live representative by setting a scheduled callback from your QuickBooks Online account.
Here's how:
For the support's hours and types, check out this link.
As always, feel free to share your concern here on the Community page if there's any so we can address them for you immediately.
Let me know if you have any other questions. I'm here to help you out. Have a good day!
Please call me at [Phone number removed] ASAP! I need help with upgrading to desktop Pro 2020 I have already paid for it but can't get it to link with my Desktop Pro 2018. I have tried to get help for about an hour now and I am getting very upset. Please call me. Thank you, Jill Storey
Hey, @Jill40.
This isn't the impression I want to leave you with. I did remove your phone number from the post because the QuickBooks Community is a public communication platform that many users can view and write discussions. Therefore, they could get your private information.
To give you the best solution to your issue, are you referring to linking your company file or the QuickBooks program? You can provide a screenshot so that I can determine why this upgrade isn't working correctly.
You can receive a callback from our Customer Support Team by doing a few easy steps. Here's how:
If you have any other questions or concerns, just let me know. I'm always here to lend a helping hand. Bye for now!
Two weeks ago, a customer service rep corrected my problem and now the same message is coming up
Hello there, @EdnaZaid. Thanks for joining this thread.
I'd like to help you further. However, I still need more details about your concern. Can you tell me more about the error message you're getting ( the one that was resolved by our customer service). This way, I'll be able to figure out and provide you with a resolution for the specific matter.
I'm looking forward to hearing you back. The Community is always here to assist. Take care and stay safe always.
All I want to do is update my payment information.
@Wald800 It depends on what version of QB you are using.
Also, you can find the answer yourself by using the Search bar at the top of ANY page here in the community.
Welcome to the Community, @Wald800.
We'd love to help you achieve your goal, but I just need more information to help me get on the same page.
Would you mind telling me more about it?
For what payment information would you like to modify or update? This way, I can provide you with an accurate resolution.
I appreciate any details you can provide. I'm looking forward to your reply. Have a great rest of the day.
I need to update my ;credit card information
Hello there, vgohl51.
I'm here to ensure you can update your credit card information in an easy process.
If you're referring to updating your credit card information for a subscription, you can follow these steps:
For further information, refer to this article: Manage billing, payment, and subscription info in QuickBooks Online.
If you're referring to updating your bank info connected to Online banking, you can follow these steps:
I'd appreciate it if you could add more details if you mean something else. I want to ensure everything is up-to-date with your account. Keep safe.
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