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suncoastaudio1
Level 1

Need a live person to talk to

 
16 Comments
ReymondO
QuickBooks Team

Need a live person to talk to

Thanks for joining the growing family of QuickBooks Community, @suncoastaudio1.

 

May we know what is your concern is all about? We can also provide you a solution here in the Community.

 

Let me help you connect with our live support by following the steps below. Here's how:

 

  1. Select Help (?) at the top right.
  2. Click the Contact Us button.
  3. Enter a brief description of your concern.
  4. Hit Let's talk.
  5. Select Get a callback or Start a chat to connect to a live support agent.

 

 

Please post again in the Community if you need anything else. I’m always glad to lend a hand.

csu
Level 1

Need a live person to talk to

My payroll is down due to a credit card issue, but I can't update the info cause it keeps telling me someone else needs to sign in

JenoP
QuickBooks Team

Need a live person to talk to

Only the company or master admin can access the Billing and Subscription tab to update the payment details, csu.

 

Make sure that you're using either of these access so you can proceed and make changes. 

 

You can also follow the steps above on how to reach out to our phone support team. They'll be needing your account details and and update the billing information over the phone. Here's how:

 

  1. Go to the Help menu and click the Contact Us button.
  2. Let them know that you need to update your billing info, then click Let's talk.
  3. Click the Get a callback option. 

Let me know if you need anything else.

ATOZBOOKS
Level 3

Need a live person to talk to

I'm a QBO ProAdvisor.

 

Feel free to contact me with your Qs.

 

-Lubov Bogopolskaya

A/Z Bookkeeping

payrollmanager
Level 1

Need a live person to talk to

I had sent two 941 same day both rejected I read your solution but now they are not in my history file showing reject

 

YvetteVelarde
Moderator

Need a live person to talk to

@payrollmanager I can help with your issue. Are you using QuickBooks Online or Desktop? 

Onsetave13
Level 1

Need a live person to talk to

please call me

Onsetave13
Level 1

Need a live person to talk to

make sure credit card  all set for payment for the lanscape season and program in place

 

LieraMarie_A
QuickBooks Team

Need a live person to talk to

We'll help you set up everything in place, @Onsetave13.

 

In this case, please contact our support team. Our representatives can access to your account and assist you further.

 

Here's how:

  1. Go to Help.
  2. Click Contact Us.
  3. Let them know that you're setting up your credit cards for payments.
  4. Click Continue, then select if you want to schedule a callback.

 

Don't hesitate to comment below if have other questions. Have a great day.

wade9
Level 1

Need a live person to talk to

i need to talk to a person live please!!!

wade9
Level 1

Need a live person to talk to

ridiculous

Angelyn_T
QuickBooks Team

Need a live person to talk to

Hello, @wade9.
 

Yes, you can talk with a live representative by setting a scheduled callback from your QuickBooks Online account. 

 

Here's how:

 

  1. Open your QuickBooks Online account, then go to the Help menu and tap Contact us.
  2. Enter a short description of your concern under the What can we help you with? window, then click on Let's talk.
  3. Choose a way to connect with support or click on the Get a call button.

For the support's hours and types, check out this link.

 

As always, feel free to share your concern here on the Community page if there's any so we can address them for you immediately.

 

Let me know if you have any other questions. I'm here to help you out. Have a good day!

Jill40
Level 1

Need a live person to talk to

Please call me at [Phone number removed] ASAP! I need help with upgrading to desktop Pro 2020 I have already paid for it but can't get it to link with my Desktop Pro 2018. I have tried to get help for about an hour now and I am getting very upset. Please call me. Thank you, Jill Storey

Candice C
QuickBooks Team

Need a live person to talk to

Hey, @Jill40

 

This isn't the impression I want to leave you with. I did remove your phone number from the post because the QuickBooks Community is a public communication platform that many users can view and write discussions. Therefore, they could get your private information. 

 

To give you the best solution to your issue, are you referring to linking your company file or the QuickBooks program? You can provide a screenshot so that I can determine why this upgrade isn't working correctly. 

 

You can receive a callback from our Customer Support Team by doing a few easy steps. Here's how: 

 

  1. Go to the Help menu. 
  2. Pick QuickBooks Desktop Help
  3. Click the Contact Us button. 
  4. Type in your question and press Let's Talk
  5. Scroll down and choose to Get a callback

 

If you have any other questions or concerns, just let me know. I'm always here to lend a helping hand. Bye for now!

EdnaZaid
Level 1

Need a live person to talk to

Two weeks ago, a customer service rep corrected my problem and now the same message is coming up

SarahannC
Moderator

Need a live person to talk to

Hello there, @EdnaZaid. Thanks for joining this thread.

 

I'd like to help you further. However, I still need more details about your concern. Can you tell me more about the error message you're getting ( the one that was resolved by our customer service). This way, I'll be able to figure out and provide you with a resolution for the specific matter.

 

I'm looking forward to hearing you back. The Community is always here to assist. Take care and stay safe always.

 

 

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