Thanks for joining the growing family of QuickBooks Community, @suncoastaudio1.
May we know what is your concern is all about? We can also provide you a solution here in the Community.
Let me help you connect with our live support by following the steps below. Here's how:
Please post again in the Community if you need anything else. I’m always glad to lend a hand.
Only the company or master admin can access the Billing and Subscription tab to update the payment details, csu.
Make sure that you're using either of these access so you can proceed and make changes.
You can also follow the steps above on how to reach out to our phone support team. They'll be needing your account details and and update the billing information over the phone. Here's how:
Let me know if you need anything else.
We'll help you set up everything in place, @Onsetave13.
In this case, please contact our support team. Our representatives can access to your account and assist you further.
Don't hesitate to comment below if have other questions. Have a great day.
Yes, you can talk with a live representative by setting a scheduled callback from your QuickBooks Online account.
For the support's hours and types, check out this link.
As always, feel free to share your concern here on the Community page if there's any so we can address them for you immediately.
Let me know if you have any other questions. I'm here to help you out. Have a good day!
Please call me at [Phone number removed] ASAP! I need help with upgrading to desktop Pro 2020 I have already paid for it but can't get it to link with my Desktop Pro 2018. I have tried to get help for about an hour now and I am getting very upset. Please call me. Thank you, Jill Storey
This isn't the impression I want to leave you with. I did remove your phone number from the post because the QuickBooks Community is a public communication platform that many users can view and write discussions. Therefore, they could get your private information.
To give you the best solution to your issue, are you referring to linking your company file or the QuickBooks program? You can provide a screenshot so that I can determine why this upgrade isn't working correctly.
You can receive a callback from our Customer Support Team by doing a few easy steps. Here's how:
If you have any other questions or concerns, just let me know. I'm always here to lend a helping hand. Bye for now!
Hello there, @EdnaZaid. Thanks for joining this thread.
I'd like to help you further. However, I still need more details about your concern. Can you tell me more about the error message you're getting ( the one that was resolved by our customer service). This way, I'll be able to figure out and provide you with a resolution for the specific matter.
I'm looking forward to hearing you back. The Community is always here to assist. Take care and stay safe always.