App written by basement dwellers who have never shipped a package in their lives.

Just replace QB with ODOO

QB has to get their cut

I think the Intuit executive VP of "customer success" is in the basement too and has never shipped a product. Do you think she has any idea as to what's going on with a MAJOR issue with their software? I highly doubt it. It seems like the criteria of these "success" officers getting promotions is making sure the product and support get worse. 

Going Live with Odoo tomorrow!  Been a QB Enterprise customer since 2011.  0 out of about a dozen tickets have been resolved in this time.  I have paid a small fortune for the software with quarterly price increases and 30 users.   It's sad that the shipping manager is what broke our patience.  I can't even estimate how much more it cost us having a broke system shipping ~100 packages every day.  Insane.  I have high hopes that Odoo will be doing it better than Quickbooks ever did.  I can honestly say though, in about 50 hours of training on Odoo so far, there was not a single question I asked that they didn't know the answer for immediately.  The response I got from QB when my old shipping manager stopped working and the new one didn't work at all was - "just wait longer" with no estimate of resolution.  

Today my quickbooks updated itself and it is now forcing me to use the new shipping manager. At least before the update it gave me the option of using the old one or the new. I have been dreading this day. I have been using the old one for 25 years. I can print and ship a package in 15 or 20 seconds. This new one is horrible. Requiring us now to enter information that did not have to be entered before so it may take minutes now instead of seconds to get a package shipped. I am trying to learn how to use it. I cant believe you dont have the length, width prestored in for at least a fedex envelope and it has to be put in manually each time. My one biggest issue right now is it will not show my Fedex negotiated rates. There is an option for UPS negotiated rates, but not for Fedex. I need that to know how much to charge my customers based on what my rate is. As usual I am on hold with your support and they dont have a clue what to do. 

@Jeff_S @Nicole_N @ChristineJoieR @ShyMae @MirriamM @Erika_K @FateCandylaneT @ThomasJosephD 

Will Intuit be providing a legitimate response? So far, the replies in this thread have been purely boilerplate responses. 

Steve

This is my exact issues as well. I can't get any answers. My other couple issues, phone numbers not allowing () or - in them. Also, when I would click FedEx, it would send them an email notification. Now the new Shipping Manager doesn't send those.

I cant seem to start a new topic and I have already posted about this new shipping manager several times which is a total mess and support has no idea what to do. I spent 7 hours the other day with support chat trying everything and they cant figure it out. I am reluctantly willing to work with this new shipping manager, and I have found works around most of the issues, but the one problem that there is no workaround for is the printed labels are showing the wrong delivery date. If I put a 2 day fedex shipment, the label prints out a 3 day delivery. I wonder if anyone else has seen this or maybe not even noticed it. quickbooks is aware of this but does not know what is wrong, so if any quickbooks support team see this before I have to make another call, my case number is 15151334844. 

Hello there, steveb1617.

Thank you for sharing detailed information about your concern. I understand how important it is to get this resolved, and I truly appreciate your patience as we work toward a solution.
 

To ensure progress, I recommend contacting our Live Support team again to follow up on the status of your issue. They can provide updates and investigate the issue further.
 

Here's how:
 

1. Open your QuickBooks Desktop, and go to the Help menu.
2. Select QuickBooks Desktop Help/Contact Us. This opens the Help window. You can also press F1 on your keyboard to open the Help window.
3. In the Help window, use the Search questions, keywords, or topics field to enter your question.
4. Click Contact Us. You can choose between getting a callback or chatting with us.
   
   

You can check this article for our support hours that work best for you: Get help with QuickBooks products and services.

Feel free to click on the Reply button if you have any additional concerns.

Steve

All your issues are the same as mine and I can't get nowhere. When I ship a package, it changes the ship date from today to tomorrow and FedEx has to reprint the labels and are getting mad with me.

It could be due to WHEN you're doing the labels. It used to be that, where I work, if we tried to do a Fedex Exp label after 1pm, it defaulted to an extra day, because it assumed it wouldn't be picked up until the next day. If we did it in the morning, no problem. In the afternoon, nope.

Or, if you did it on Jan 19, it would have added a day due to Express not picking up for MLK day.

@ClarenceCort_B, 

Most of us (probably ALL of us) have all contacted Live Support multiple times all ready.

Your reply also said referenced :the issue"..... as if its a singular issue. That's not accurate. The new Shipping Manager has several deficiencies relative to the one that it replaced -- which by the way, worked perfectly!

Please, can you PLEASE forward this information to someone who has the authority to get these issues corrected?

Shipping Manager Deficiencies:

◦ Cannot create return label or call tag

◦ Cannot do an international shipment.

◦ Only one email address can be included — therefore have to remove extra email addresses

◦ Inaccurate transit time estimates

◦ Phone number field ONLY allows numerals — dashes and parentheses must be removed

◦ Will not do FedEx One-Rate

◦ Will not allow a second UPS account to be activated (enabling negotiated rates)

Hello, @TimL.

I want to start by thanking you for taking the time to detail these points. I understand your frustration about the new shipping manager, and your feelings are valid.

I want to ensure that this reaches the specific product team to provide feedback for consideration in the future product update. I know you've contacted support multiple times already, but this path ensures this will be reviewed daily by the engineers who have the authority to implement these changes.

Here's how to submit feedback to our product developer:

1. Head to Help in the top right of your screen. 
2. Go to the Send feedback online, then Product suggestion. 
3. Enter your thoughts in the Suggestion box. 
4. Enter you name and e-mail address. 
5. Click Send Feedback.

Your feedback and questions are important to us. Please let us know how we can assist you. 

No one is asking for new features.  Everyone just wanted back the features that were already there for 10 years then removed.  You have no idea how frustrating this is and the answers you are providing are frankly infuriating.  You are losing customers because of something as simple as a shipping integration and you are not listening.  Believe me this is true - I am one of them.  I can't tell you how many times over the past 15 years I have requested features, opened tickets, contacted support with no resolutions on ANY items.  I can't run my business effectively and efficiently without being able to ship consistently.  

Hey quickbooks, by now you already know pretty much everyone hates the new shipping manager. At least I dont think anyone likes it more than the original shipping manager which I have used for 25 years and over 26,000 invoices without issues. For the most part I have to ship through fedex now because the new shipping manager puts the wrong date on the shipping labels. I already spent a 6 hour support session a few weeks ago and they tried everything. If I ship something 2 day on a monday it puts thursday on the label. If I do it direct through fedex it puts wednesday like it is supposed to do. I can live with everything else in the new shipping manager except for this. Please fix this

The absolute worst product ever. I don't know how much longer I can take this. The program takes a good 20 seconds to load as well. It's driving my people insane. For a company like mine that ships 30 times per day on average, we are looking at switching programs now.

Always nice to know that I am not alone. they really dont care about their customers anymore and no one there has a clue about this new shipping manager. the first several customer service people I spent the whole day with including their high end support knew nothing about this new shipping manager and learned while I was working with them. you would not believe what they had me do before they finally realized something is wrong on their end. they have no incentive to get it fixed. 

I called for a minute and this person I could tell was going to make me pull my hair out so I just hung up. It just absolutely brutal. Everything you post, I have the same issues. 

been there many times. I spent 7 hours with them a couple weeks ago in one day. I am still trying to recooperate from that. they first blamed my computer thinking it had the wrong date on it. then they had me uninstall and reinstall quickbooks on my computer but that did not fix it. they still thought it was my computer so they had me install quickbooks on my laptop. same problem there. then they blamed in on fedex so they had me call fedex and of course they had nothing to do with it. then they wanted me to call the company that runs this new shipping manager, I think shipstation since they though it was their fault and shipstation knows nothing about quickbooks, so it was back to quickbooks. by this time, one of their senior techs called me back and admitted they have no clue what they are doing and someone would get back to me, but of course that never happened. I had to prove to them by making shipments first in quickbooks and printing the label to show them that it puts the wrong date on the label, then going to fedex and shipping direct from there to show them that the right date was there just to prove to them that quickbooks shipping manager was putting the wrong one on the label. I dont think I slept that night. 

We are actively looking for another program as well so if ANYONE finds some options let us know  We process as many as 600 packages a day via some API's and QB shipping manager.  Most of these we have went back to a UPS WorldShip integration but this wont be a long term solution. 

The entire process to ship a 3rd party billing package with this shipping manager is running 84 seconds for load time, clicks, dropdowns, etc all the way through pop-up label print, etc. and then back to the next order.  We are looking at Odoo which may or may not do the trick but we are looking at as many as we can on free trials to find a better solution than the Enterprise Version we use.  When the price goes up as it has and the features and efficiency is reduced in the process that's two things heading in the opposite direction. 

They only care if you pay the bill.  That it.  Nothing else.

Yeah I thought about adding ShipStation Add On and do all that. But I haven't got there yet. They give no care about it. 

Also, anyone know how to have it send an automatic email from FedEx with the tracking? Can't figure that out either.