Online Backup will not launch since updating to Desktop 2020

Thanks for posting your question here in the Community, @iamwhatiseem.

I hope you're having a beautiful day so far. Allow me to provide some insight into backing up your company file.

When creating a backup, you'll want to use our Intuit Data Protect to protect your files and folders and schedule backups daily. You can do so by following these steps:

1. Open QuickBooks on the computer that stores your company files.
2. Navigate to the File menu, hover over Back Up Company, and then pick Setup/Activate Online Backup.
3. Sign in with the email you used to sign up for the program (not your QuickBooks login email).
4. Once you've completed the setup, click Continue.
5. Choose your company file, then hit Continue. If you have the entire PC plan, select the folders you want to backup, then press Continue.
6. Check the box for Back up local selected documents and push Continue.
7. Pick the files and folders you'd like to back up, schedule your daily backup, then set up your notifications settings to complete the process.

Now you have protected backups of your company files. You also want to keep in mind that the first backup can take several hours, depending on the number of files and sizes of them. The backups after that will only take a few minutes, though. You may find this article helpful after you complete your first backup: Make a backup with Intuit Data Protect.

Please don't hesitate to touch base with me here if you need any additional assistance. I look forward to hearing from you again.

  Thank you for the response, however that option is not listed see screen shot... and if I click "Open online backup... nothing happens. 

Hi, iamwhatiseem.

I appreciate the screenshot you've provided. Allow me to take over and get this working for you.

Updating the QuickBooks Desktop release version is a good start when it comes to fixing program-related issues and make sure to create a back up copy of your company file before doing so.

To do a manual update, here's how:

1. Close your company files and QuickBooks.
2. Open the Windows Start menu.
3. Search for QuickBooks Desktop. Right-click the icon and select Run as administrator.
4. While on the No Company Open screen, go to the Help menu and select Update QuickBooks Desktop.
5. Go to the Options tab. Select Mark All and then select Save.
6. Go to the Update Now tab and select the Reset Update checkbox.
7. When you're ready, select Get Updates.

Once updated, try launching your online backup again. You can refer to this article in accessing your backup history: Open Intuit Data Protect to check Backup Status, view Backup History, or change Backup Settings.

If you're still getting the same issue, I'd suggest updating your Intuit Data Protect as well: Update Intuit Data Protect.

Additionally, you can go through these resources to help guide you more about this service:

Intuit Data Protect: Scheduled backup does not run

Can't back up with Intuit Data Protect?

Please get back to me if you continue to get the same results so I can look further into this. I'm always around to help you out.

I have the same issue and have followed the instructions however the backup will not open.

I am not trying to restore from a backup, I am unable to open backup to preform one.

Hi, MichaelBecerra.

Let me share some information on how to open Intuit Data Protect to create a backup copy.

Here's how:

1. Find the Intuit Data Protect (IDP) icon (green padlock) in the Windows System Tray (typically located at the bottom right of the screen).
2. Right-click the IDP icon, then choose Open Intuit Data Protect.
3.  To create a backup, click Back up now.

If the issue persists, I recommend contacting our QuickBooks Desktop Support Team. They can help you fix and investigate this further.

I've also added this article that can help you restore an online backup file: Restore a backup of your company file

Let me know if you have other questions about online backup. I'm one post away.
 

i cant even get setup/activate to work

Hey there, @6982.

Thanks for taking the time to follow the thread and sharing your concerns with us. 

To clarify, what type of issues are you having with the setup/activation? Are you receiving any error messages? Also, have you followed the steps provided by my colleague above to set up the Intuit Data Protect? 

Knowing more details about what's going on when you're trying to set up the Intuit Data Protect will better help me assist you in the right direction. Please feel free to share any additional details that you can. 

I'll be sure to keep an eye out for your reply and look forward to chatting with you soon. Take care! 

Is there a solution to this as I am experiencing that same thing.  When I click on online backup from the quickbooks menu nothing happens

Good evening, @hni. 

Thanks for joining in on this thread. Let me point you in the right direction to get this problem handled. 

I suggest contacting our Customer Support Team so they can help you further with this issue. Use the guide below to get in touch with them: 

Contact QuickBooks Desktop support

Keep me updated on how this goes. It's my priority that you get taken care of today. Have a wonderful day! 

Anne can not get to file or company menu

Good evening, @Burkie2020. 

Thanks for taking the time to follow along with the thread and sharing your concerns. 

To clarify, are you receiving any error messages when trying to access the file or company menu? Are you not seeing these options? If you're receiving an error, could you share a screenshot of it? 

Please provide any extra details that you can. This way, I can review the information and investigate this matter further. 

I look forward to chatting with you soon. Take care!

My Backup Company does not have a Setup/Activate.  My Intuit Online Backup has not worked for Quickbooks backup since the 2022 upgrade. How do I restore it?

Greetings, @ChazHuffman. 

Thanks for joining in on this thread. 

If none of the steps above didn't work for your business, I suggest contacting our Customer Support Team for further assistance. Here's how: 

1. Go to the Help menu. 
2. Press the QuickBooks Desktop Help option. 
3. Hit the Contact Us button or hyperlink. 
4. Enter your question and tap Let's talk. 
5. Scroll down and choose to Get a callback. 

It's that simple! 

Don't forget to keep us updated on how it goes. Have a wonderful day! 

I figured it out👍 It won't backup if QuickBooks is open😏

I figured it out👍 It won't backup if QuickBooks is open😏

Hi there, ChazHuffman.

Thanks for always keeping us posted. We're glad to hear that you're able to figure out what's causing the issue.

Please continue to post more questions in the Community if you need anything else. 

hello,

I did contact qb. I was on the phone with them from 930am till 130pm. they couldn't figure it out. calling me back in morning after they try to research a solution. don't waste your time. they don't know why its happening.

hopefully the get this fixed. Ongoing intuit problems.......

I can see that you've been through a lot, and this is not the kind of service we want to experience, @spinlyn.

I'd encourage you to keep us updated as soon as you receive a call back from us. 

I've also added this handy material for future reference: Restore a backup of your company file.

Feel free to add any details below if you need further assistance with Online backup or other QuickBooks concerns. I'll be here to lend a helping hand.

I'm having same problem. Any solution? I've tried all the above 

Finally found a post with a solution! If there is more than one user on your PC, the first person to log in wins. Here is the post and how to fix. Finally!!!!