Intuit Data Protect: Scheduled backup does not run

Depending on how you access Intuit Data Protect (IDP) and your QuickBooks Desktop, we recommend several solutions to fix the error, Scheduled backup does not run.

If you access QuickBooks Desktop and Intuit Data Protect locally

Verify that the Windows user profile logged in has administrator-level access. For first-time setting up of IDP (and uses thereafter), you need to be logged in as the Windows administrator or have admin-level privileges so you can have full access to IDP and QuickBooks.

To check, follow these steps:

1. On your keyboard, press Ctrl+R to open the Run Command.
2. Type in Control Panel and select OK to open the Control Panel.
3. Go to User Accounts.
4. On the User Accounts, you should see the word Administrator placed below the User Name. This means that the user logged in has full access to IDP, therefore can make the necessary changes in order for the backup to run smoothly.

If you haven’t yet, you can create a Windows user with administrator rights for Windows 10, Windows 11 and Windows server 2012.

If you access QuickBooks Desktop and IDP remotely

Check your server settings and ensure that your remote session is running and does not automatically time out before and during the scheduled backup time.

1. Go to Control Panel, then select System and Security.
2. In System and Security, select Power Options. You can adjust your computer settings (i.e., not letting your computer sleep) to ensure that your remote session will keep running before and during the scheduled back up time.