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Active Member

Paystubs for last year

Hi,

 

I am unable to view any paystubs for 2018. I am only able to view paystubs for current year ie. 2019.

How can I get my paystubs for 2018? Please advise.

[email address removed]

 

Thanks & Regards,

Reshma

 

14 Comments
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QuickBooks Team

Re: Paystubs for last year

Hello there, @reshmatn.

 

I'd be glad to help you today so you'll be able to view the pay stubs for 2018.

 

To view the pay stubs for 2018, you can simply filter the dates under the Paycheck list page. Let me show you how.

 

  1. Click on Workers on the left pane.
  2. Select Employees.
  3. Click on Paycheck list under Run payroll.c3 paycheck list 1.PNG
  4. Click on the Funnel icon below Paycheck list.
  5. Select Last year.c3 last year 2.PNG

In addition, you also have the option to run the Paycheck list report and filter the dates to Last Year.

c3 report ...PNG

c3 report last year.PNG

 

For additional reference, you may check this article: Reprint pay stubs or paychecks.

 

Please let me know if you have any other payroll or pay stub questions, I'll be always here to help you. Have a good day ahead!

Active Member

Re: Paystubs for last year

Thank you for the prompt response!

My webpage looks totally different and I do not have any of the options as on your page.

 

Here is the url:

https://workforce.intuit.com/app/payroll-employee-portal-ui/portal/paychecks

 

Top Banner says "QuickBooks Workforce"

Left Navigation Bar has only 2 options

 

Have attached a pic of the webpage.

 

QuickBooks Team

Re: Paystubs for last year

Thanks for the quick reply, reshmatn.


Allow me to step for a moment and share some additional information why you’re unable to view paystubs for 2018.


We’ve received similar reports from other users that paystubs from the previous year are missing. Our engineers are currently working for an immediate fix, so I encourage you to contact us in order to receive an email update on the resolution status.


Here’s how to reach them:

 

  1. Go to Help at the top, then click on the Contact Us link.
  2. In the How can we help you with? window, enter contact support in the field box.
  3. In the Ways we can connect with us section, select Message an Agent or We’ll call you.

When contacting them, please provide this investigation number: INV-28047. In the meantime, contact your employer to see the paystubs for 2018.


Rest assured, I’ll update this thread once the permanent resolution is available.


If there’s anything else I can help you with, reach out to me. Please know I’ll be right here to assist further.

Experienced Member

Re: Paystubs for last year

has there been any update to this problem?

QuickBooks Team

Re: Paystubs for last year

This issue is still under investigation, JKBettac.

 

With the help of your product engineers, we're continuously gathering more details about the issue. This is to know where it all started so we can come up with a permanent resolution.

 

In the meantime, please give us a call so we can include you on the notification list. We'll send email updates once the issue is resolved. To get our contact number, follow the steps given by my colleague @Rasa-LilaM above. 

 

Please let me know if you need anything else.

Established Member

Re: Paystubs for last year

I need my paystubs last year by Wednesday. Is this going to be fixed by then?

Established Member

Re: Paystubs for last year

I need my 2018 paystubs by this Wednesday. What are my options if this is still not fixed?

QuickBooks Team

Re: Paystubs for last year

Hello there, Kbarleycatering1.

 

Thanks for checking in for updates.

 

We have asked our product team to investigate this experience you're having with missing paystubs form last year.

 

While they look at this, I encourage you to have yourself listed as one of the affected users of this issue. This way, it'll be easier for us to provide updates and progress of the investigation through email. The steps to contact us are provided above by my colleague Rasa-LilaM.

 

As soon a we receive an update, we'll also make sure to immediately inform you through this thread.

 

We appreciate your patience. Stay in touch if you have any other concerns. I'll be here whenever you need help.

Active Member

Re: Paystubs for last year

We are filing bankruptcy and  HAVE TO HAVE THESE PAYCHECK STUBS.
Need them now, not next week or a few days .  When will this be fixed? How do I get these now?

QuickBooks Team

Re: Paystubs for last year

I have verified that this issue is still on-going, scarlettmoon6688.

 

Our product engineers are still working their best to have this issue resolved as quickly as they can. There is no specific time frame as to when will this be fixed.

 

As a workaround, you can get your paystubs directly from your QuickBooks program.

 

Here's how:

  1. Go to Employees and select Payroll Center.
  2. Choose the Transactions Tab.
  3. Click the name of the employee.
  4. Check the Print Later box and the upper part of the page.
  5. Click Save & Close.

Once done, you can print them by following the steps below:

  1. Go to File and choose Print Forms.
  2. Select Pay Stubs.
  3. Click Preview or Print.

Also, I recommend contacting our Customer Care team to have you included in the list of the affected users. This way, we'll be sending you updates of this issue via email.

 

Here's how to contact them:

 

  1. Go to Help and choose QuickBooks Desktop Help.
  2. Click Contact us.
  3. Enter a brief description in the Ask a question (or tell us what's wrong) field and click Continue.
  4. Choose an option in reaching our phone support team.

 

I'd also make sure to keep you updated with this issue. Thanks for your patience.

Active Member

Re: Paystubs for last year

When will this be fixed, and will it be fixed for everyone, or just those who have notified you directly? Our firm also does not have access to 2018 or the first stub from 2019. 

QuickBooks Team

Re: Paystubs for last year

Hello there, pcm1.

 

We don't give an exact time frame as to when this issue will be fixed. Once this is resolved, it will be notified through email for those affected users. You'll have to reach out to our phone support so that your name will be added to the list of affected companies.

 

Here's how:

  1. Click the ? Help icon and then Contact us.
  2. Enter a brief description of your concern on the What can we help you with? field.
  3. Then, Let's talk.
  4. Choose either Start messaging or Get a callback.
  5. Continue with the on-screen instructions.

If you have other concerns with your QuickBooks, you can post it here anytime. Thank you for your patience.

Active Member

Re: Paystubs for last year

This is unacceptable. I need my pay stubs since Number of 2018.. Instead I only can retrieve paystubs since February of 2019. I need someone to provide me all paystubs since November of 2018.

QuickBooks Team

Re: Paystubs for last year

Hey there, @joelp0511,

 

Thanks for joining the conversation. I can share some updates about this ongoing issue with QuickBooks WorkForce.

 

This problem is something our engineers are still working on at the moment. They are closely investigating the cause of the issue to implement a fix as soon as possible.

 

If you're not yet added to the notification loop, I'd recommend getting in touch with our Support Team. Once your email is attached to our list of affected users, you'll automatically receive live updates about the progress of the issue. Here's how to contact us:

 

  1. Go to the QuickBooks Home Page, then tap the Help menu.
  2. Choose QuickBooks Desktop Help.
  3. Click the Contact us button.

You can provide the ticket number INV-28047 to our representatives.

 

As workaround, if you have access to QuickBooks, you can get your paystub information by following the steps below:

  1. Go to the File menu.
  2. Choose Print Forms.
  3. Select Pay Stubs.
  4. You can choose either Preview or Print.

You can also get paper paystubs directly from your employer.

 

That should get your wok done. If you have any questions about QuickBooks, please know that I'm here for you. Have a great day!