Paystubs for last year

Hello there, @reshmatn.

I'd be glad to help you today so you'll be able to view the pay stubs for 2018.

To view the pay stubs for 2018, you can simply filter the dates under the Paycheck list page. Let me show you how.

1. Click on Workers on the left pane.
2. Select Employees.
3. Click on Paycheck list under Run payroll.
4. Click on the Funnel icon below Paycheck list.
5. Select Last year.

In addition, you also have the option to run the Paycheck list report and filter the dates to Last Year.

For additional reference, you may check this article: Reprint pay stubs or paychecks.

Please let me know if you have any other payroll or pay stub questions, I'll be always here to help you. Have a good day ahead!

Thank you for the prompt response!

My webpage looks totally different and I do not have any of the options as on your page.

Here is the url:

https://workforce.intuit.com/app/payroll-employee-portal-ui/portal/paychecks

Top Banner says "QuickBooks Workforce"

Left Navigation Bar has only 2 options

Have attached a pic of the webpage.

Thanks for the quick reply, reshmatn.

Allow me to step for a moment and share some additional information why you’re unable to view paystubs for 2018.

We’ve received similar reports from other users that paystubs from the previous year are missing. Our engineers are currently working for an immediate fix, so I encourage you to contact us in order to receive an email update on the resolution status.

Here’s how to reach them:

1. Go to Help at the top, then click on the Contact Us link.
2. In the How can we help you with? window, enter contact support in the field box.
3. In the Ways we can connect with us section, select Message an Agent or We’ll call you.

When contacting them, please provide this investigation number: INV-28047. In the meantime, contact your employer to see the paystubs for 2018.

Rest assured, I’ll update this thread once the permanent resolution is available.

If there’s anything else I can help you with, reach out to me. Please know I’ll be right here to assist further.

has there been any update to this problem?

This issue is still under investigation, JKBettac.

With the help of your product engineers, we're continuously gathering more details about the issue. This is to know where it all started so we can come up with a permanent resolution.

In the meantime, please give us a call so we can include you on the notification list. We'll send email updates once the issue is resolved. To get our contact number, follow the steps given by my colleague @Rasa-LilaM above. 

Please let me know if you need anything else.

I need my paystubs last year by Wednesday. Is this going to be fixed by then?

I need my 2018 paystubs by this Wednesday. What are my options if this is still not fixed?

Hello there, Kbarleycatering1.

Thanks for checking in for updates.

We have asked our product team to investigate this experience you're having with missing paystubs form last year.

While they look at this, I encourage you to have yourself listed as one of the affected users of this issue. This way, it'll be easier for us to provide updates and progress of the investigation through email. The steps to contact us are provided above by my colleague Rasa-LilaM.

As soon a we receive an update, we'll also make sure to immediately inform you through this thread.

We appreciate your patience. Stay in touch if you have any other concerns. I'll be here whenever you need help.

We are filing bankruptcy and  HAVE TO HAVE THESE PAYCHECK STUBS.
Need them now, not next week or a few days .  When will this be fixed? How do I get these now?

I have verified that this issue is still on-going, scarlettmoon6688.

Our product engineers are still working their best to have this issue resolved as quickly as they can. There is no specific time frame as to when will this be fixed.

As a workaround, you can get your paystubs directly from your QuickBooks program.

Here's how:

1. Go to Employees and select Payroll Center.
2. Choose the Transactions Tab.
3. Click the name of the employee.
4. Check the Print Later box and the upper part of the page.
5. Click Save & Close.

Once done, you can print them by following the steps below:

1. Go to File and choose Print Forms.
2. Select Pay Stubs.
3. Click Preview or Print.

Also, I recommend contacting our Customer Care team to have you included in the list of the affected users. This way, we'll be sending you updates of this issue via email.

Here's how to contact them:

1. Go to Help and choose QuickBooks Desktop Help.
2. Click Contact us.
3. Enter a brief description in the Ask a question (or tell us what's wrong) field and click Continue.
4. Choose an option in reaching our phone support team.

I'd also make sure to keep you updated with this issue. Thanks for your patience.

When will this be fixed, and will it be fixed for everyone, or just those who have notified you directly? Our firm also does not have access to 2018 or the first stub from 2019. 

Hello there, pcm1.

We don't give an exact time frame as to when this issue will be fixed. Once this is resolved, it will be notified through email for those affected users. You'll have to reach out to our phone support so that your name will be added to the list of affected companies.

Here's how:

1. Click the ? Help icon and then Contact us.
2. Enter a brief description of your concern on the What can we help you with? field.
3. Then, Let's talk.
4. Choose either Start messaging or Get a callback.
5. Continue with the on-screen instructions.

If you have other concerns with your QuickBooks, you can post it here anytime. Thank you for your patience.

This is unacceptable. I need my pay stubs since Number of 2018.. Instead I only can retrieve paystubs since February of 2019. I need someone to provide me all paystubs since November of 2018.

I can not view my pay stubs for last year and my menu doesn't look like your screenshot. How can I view my 2019 pay stub?

Thanks for posting Gtorres323, and welcome to the Community.

QuickBooks Desktop and Online have a different user interface. If that's the case, it's possible that you're using the online version.

In the meantime, here's how you can view your 2019 pay stubs.

1. Sign in your account to https://workforce.intuit.com.
2. Go to Paychecks.
3. Choose Your latest paychecks or Past paychecks.
4. Click View detail to print.

You can read this article for details about accessing your paychecks online.

I've also added the link on how to get answers to common questions about pay stubs online for additional reference.

I'll be around the corner if you have other questions about payroll. Have an awesome day ahead.