PLEASE HELP: Cannot Access Developer Help Forums

Thanks for checking in with us, fabissi. Let me help you sort this out.

Your browser’s overloaded cache could be the reason why you’re unable to access and post a question in the Intuit Developer's forum. It tends to hold information that can cause errors once overloaded.

To fix this, as an initial step, you can press the F5 key on your keyboard to refresh the page. If you're still getting the same result, we can do some of the basic troubleshooting steps. You can use these shortcut keys depending on the browser you're using:

• Google Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Mozilla Firefox: Press CTRL + Shift + P.

From the incognito screen, sign in to your Intuit Developer account.

If it rectifies the issue, go back to your main portal and clear its cache to remove the browser's history or you can press CTRL+Shift and Delete key on your keyboard altogether. You may also try accessing your account using another supported browser.

Know that you can always visit our Help Articles page for any QuickBooks Products in case you need some reference for your future tasks.

Please know that I'm just a post away should you need anything else. Wishing you a wonderful week ahead.

Hi Rose!

Thank you so much for getting back to me. I followed the steps you provided below in Microsoft Edge (regular and InPrivate mode), Google Chrome (regular and Incognito mode), and FireFox (regular and Private mode). I cleared all browsing data each time before I did this. I get the exact same results as above each time.

Here are the browser versions used:

Microsoft Edge: Version 98.0.1108.56 (Official build) (64-bit)

Mozilla FireFox: Version 97.0.1 (64-bit)

Google Chrome: Version 98.0.4758.102 (Official Build) (64-bit)

Firefox was even a clean install so I can't image this is a caching issue. The URL of the error pages makes it seem like this is an account issue on the Intuit side?

https://developer.intuit.com/app/developer/qbpayments/docs/qbms-payments/hosted-paypage/faqs/help-re...

Any ideas of what to try next? Thanks so much for your help with this.

Hi Rose!

Thank you so much for getting back to me. I followed the steps you provided below in Microsoft Edge (regular and InPrivate mode), Google Chrome (regular and Incognito mode), and FireFox (regular and Private mode). I cleared all browsing data each time before I did this. I get the exact same results as above each time.

Here are the browser versions used:

Microsoft Edge: Version 98.0.1108.56 (Official build) (64-bit)

Mozilla FireFox: Version 97.0.1 (64-bit)

Google Chrome: Version 98.0.4758.102 (Official Build) (64-bit)

Firefox was even a clean install so I can't image this is a caching issue. The URL of the error pages makes it seem like this is an account issue on the Intuit side?

https://developer.intuit.com/app/developer/qbpayments/docs/qbms-payments/hosted-paypage/faqs/help-re...

Any ideas of what to try next? Thanks so much for your help with this.

I appreciate you for getting back and performing the troubleshooting steps to access the Developer Help Forum.

I've tried clicking on the link you've added and found the same result with your initial post. Since you can't access or sign in successfully, I'd recommend reaching out to the designated support depending on the product you're using. This way, a live representative can look into your account securely and run an investigation about the behavior with Intuit Developer Forum. From there, our engineers can take action to isolate the issue.

You can check out the details from this article on how to connect with our QuickBooks Support Team: Contact QuickBooks products and services Support. From there, click on the product you're using to get the detailed instructions.

Just in case you need help with QuickBooks tasks in the future, you can also review the resources from this link: Find QuickBooks help articles, Community discussions with other QuickBooks users, video tutorials an... You can switch from one product to other by selecting an option under the Select a product section.

If you have any other follow-up questions, please let me know by adding a comment below. I'm more than happy to provide additional assistance. Keep safe!

I'm having the same issue. Would love to know if you got a solution.

Because our Intuit Developer account is not registering in the system as a "Developer" account then we are unable to post in the Intuit developer forum or create a support ticket. We need somebody internally to get us in contact with somebody.

Thanks,

Thank you for joining in on the thread, swetsel.

I see the challenge you've experienced when trying to sign in to the Intuit Developers Community. However, I agree with Angelyn_T. It's best to contact our Support team, so they can ask for your account information in a more secure environment and create a case to investigate this further.

We're just right here if you have questions about Intuit products and services.

I just sent an email to that address and got a bounce back saying it's not monitored regularly not hopefully they will respond. What other options do I have? If I click your support link to the products and services then intuit developer is not an option. And as was mentioned previously we are unable to submit a support ticket because our accounts are not registering as developer accounts and you have to be signed in to submit a ticket. 

Thanks for keeping us posted, Jimmy567.

Let me add some additional option.

To obtain the support and notifications, you can email them at AppsForQuickBooksDesktop@intuit.com. This email will send an App Card review feedback. 

I'm also adding this link to learn more about creating an account: Create an Intuit developer account.

Please let us know how it goes. We'll be around to help you out some more. Take care and stay safe. 

I sent several emails yesterday and have not received a response yet. This error is causing significant problems for my business as I'm unable to send invoices via our app now. I'm worried the developer team will never hear about this problem because we have no way of contacting them. Can this support team find a way to alert somebody on the developer team of this issue?

Thanks,

have you find any way to solve this, I have the same issue, I can't accept terms of service

I know this hasn't been an easy process, rodrigo mollinedo.

Let me make it up to you by ensuring this gets resolved.

If you haven't tried logging in to your Intuit Developer account via a private window, I'd recommend accessing it. This helps us determine if this is a browser-related issue.

Here are the keyboard shortcuts:

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

From there, try accepting the terms of service. If it works, I'd suggest clearing the browser's cache. This will delete all saved data and help you start with a clean slate.

If the issue persists, try using other supported internet service providers. That way, we can check if this is a browser-integrated issue.

In case none of these fixes the problem, I'd suggest contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Once you're able to access your account, I encourage visiting the API Docs & Tools menu to find other topics that'll help you in completing your other future tasks.

Also, I'd suggest sharing a screenshot of the page. This helps us further investigate the issue.

Please let us know how it goes. It's always our priority to ensure this gets resolved. 

You guys really need to get organized.  This is the same problem that many people have filling out the assessment for developer apps.  We cannot complete it and we get the same error.  We are developers, we know how to clear cache, so stop recommending that.  We don't need you guys copy-pasting the same generic response that we have all tried 500 times to the forum.  It's time QB gets a hold of the correct team to resolve this.  Some of us have threats from QB that you will terminate our apps if we don't login, and we can't login.

This isn't something that's just talked about here.  It's all over the internet.  You guys need to FIX this.

https://stackoverflow.com/questions/71212294/you-currently-do-not-have-a-developer-account-in-qbo

Facing the same issue. Cannot complete questionnaire due to this. Please give us a solution ASAP.

Thank you for bringing this to our attention, Sanjaya1.

I'm here to help you log in to your Intuit Developer account smoothly. This way, you can complete the questionnaire.

Let's reset your password to get you back on track. I'm here to assist and guide you through the process.

Here's how:

1. Sign in to accounts.intuit.com.
2. On the Sign in screen, choose your login credentials to access your account. 
3. This action will open the INTUIT ACCOUNT page.
4. Head to the Sign in & security menu on the left panel to see more options.
5. Go to the Password section to display the Update your password window.
6. From there, type in the new password and then confirm it.
7. Click Save to keep the changes.

Next, sign in to your Intuit Developer's account using the newly created password and finish the questionnaire from there. For additional resources, this article provides an overview of how to manage your data safely in QuickBooks Online (QBO) as well as other products: Access and manage your personal data from the One Intuit Account Manager.

Also, the following link contains topics that will assist users in dealing with any account-related issues efficiently: Account management guide.

Let me know how things go after performing the troubleshooting steps. I want to make sure you're all taken care of and help you the best that I can. Have a good one.

For anyone who comes across this issue.  The employee responses are just templated responses and they are laughable at best.  It's quite frustrating when people have you do things that are knowingly not going to help.

In my case, which was solved, I changed my Quickbooks email address at some point in the past.  Quickbooks uses a 3rd party platform (Salesforce) for some of the developer portals.  While my email address was updated with Quickbooks, on their end, the system never changed my email address in Salesforce.  Therefore, when the system attempted to hand me off to the Salesforce side it failed as there was a mismatch in the email addresses associated with the account.

I was able to resolve this by responding to the email that was sent from the developer team regarding the assessment.  It took multiple email attempts and my own investigative analysis to guide the developer team to the correct solution. 

So, if you have ever changed your email with Quickbooks, you could be in the same situation that I faced.

Good Luck!