Please send a toll customer service phone number to call

You can set up a callback through the Help menu, @7874386110.

Also, there's an option to chat with an agent that is available during specific hours.

Here's how:

1. Click the Help icon.
2. Select Contact Us.
3. Type in Support in the What can we help you with? field.
4. Click Let's talk button.
5. From here, you can choose a way to connect with us that's convenient for you.

Also, feel free to visit our QuickBooks Community help website for tips and related articles in the future.

Lastly, you can read through this article to learn more about the available support hours: Support hours and types (QuickBooks Online).

Leave a post here if you have other concerns. I'll be around to help you out. 

why wont they give an actual phone number???? Because when I try to follow the steps I get a circle that never stops turning, and no one will respond to my chat..... how the hell is anyone supposed to get any help

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@IamjuViel wrote:

You can set up a callback through the Help menu, @7874386110.

 

Also, there's an option to chat with an agent that is available during specific hours.

 

Here's how:

1. Click the Help icon.
2. Select Contact Us.
3. Type in Support in the What can we help you with? field.
4. Click Let's talk button.
5. From here, you can choose a way to connect with us that's convenient for you.

Also, feel free to visit our QuickBooks Community help website for tips and related articles in the future.

 

Lastly, you can read through this article to learn more about the available support hours: Support hours and types (QuickBooks Online).

 

Leave a post here if you have other concerns. I'll be around to help you out. 

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Thank you for joining the thread @catlettconstruc,

You can post your question anytime here in Community, we will be happier to help you get back to business. Moreover, if you want to contact with our live support we only have Start messaging and Get a callback option that is available in QuickBooks.

If you're having an issue when contacting our support, you can perform a basic troubleshooting by using a private browser to check if the issue is in your browser. Also, if it's still the same you can clear the cache on your browser. Click the link for the steps:

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge
• QuickBooks App for Windows and Mac

I've added an article that may help you when you have questions about QuickBooks Online, refer to this link to learn more:

• QuickBooks Online Help Article
• QuickBooks Online Tutorial

Fill me in if you need more help by leaving a comment below. I'll be around in the Community to help. Take care and have a great day!

@catlettconstruc   I NEVER get a response from chat.  I requested one a couple months ago, and am still waiting.  Lol 

I suggest trying Get a callback.  That has always worked.  Request it early in the day, to make sure you get that call. 

Good luck. 

I can not reach anyone to help from Quickbooks and my frustration level is beyond what it should be. I want to pick up the phone, relay the issue and get it resolved. I am not able to do this. I have had a call back and that phone call was about 2 hours long and ended with the person saying it would be resolved the next day when they called back after doing whatever it was they needed to do on their end. I was foolish to believe this. No call back and now I can not run payroll or even know why it is having an issue.

Quickbooks/Intuit is not customer friendly and I have now decided to look elsewhere and give up on them because it is obvious they have given up on their clients. 

This isn't the kind of experience that we want you to encounter, JulieAVE.

You have me to help you fix your concern. 

Did you get an error message when trying to run payroll? In the meantime, let's run some troubleshooting steps to identify what's preventing you from running payroll.

Let's start with an incognito window. This is the best place to identify any browser-related issue. You can use these keyboard shortcuts to open one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, we can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages like QuickBooks.

Then, let's try running a payroll again. Here's an article for more information: Process or run payroll.

Also, you may have called our Phone Support team beyond our business hours. When this happens, you're unable to get in touch with one of our Phone or Chat support agents.

Feel free to mention my name if there's anything that I can help. Keep safe!