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BorumaPublishing
Level 1

Point of Sale 19.0 invalid product number

We lost power yesterday due to Tropical Storm Nicole.  When we log into Point of Sale now, it gives us an Invalid Product Number and then closes the program.  We're dead in the water and we need this program working again NOW!  Please help!

5 Comments 5
Jovychris_A
Moderator

Point of Sale 19.0 invalid product number

I'm glad you're in a safe status now, @BorumaPublishing.

 

I'm here to assist you in getting through this 'Invalid Product Number' prompt message in your QuickBooks Point of Sale. Here are the possible reasons why you get an Invalid Product Number error:

 

  • The POS Entitlement folder contains compromised files.
  • An incorrect product code has been used to install QuickBooks Desktop POS.
  • You're not logged in to Windows as an admin.

 

If the same prompt message appears, I recommend contacting our QuickBooks Point of Sale Support team. They have tools to pull up your account on file in a private session. From there, they can check what's causing this error to trigger.

 

Feel free to add comments if you have other QuickBooks Desktop POS concerns. I'll be back to help you more. Keep safe and well always!

BorumaPublishing
Level 1

Point of Sale 19.0 invalid product number

I found the solution on Google before you responded, but thank you anyway for the reply. Running the Entitlement zip file worked.  But now I have to re-register the program, it won't accept my phone number and zip code, and I couldn't do it by phone over the weekend because that idiotic AI program doesn't know its electronic brain from an empty paper bag.  Hoping I can reach an actual person, since that's what it insisted I needed to do, today or tomorrow.

ZackE
Moderator

Point of Sale 19.0 invalid product number

Thanks for following up with the Community, BorumaPublishing.

 

I'm happy to hear Jovychris_A was able to help. When reaching out to our Customer Care team, be sure to review their support hours so you'll know when agents are available. They'll be able to pull up your account in a secure environment and help finish the registration process.

 

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

 

Please feel welcome to send a reply if there's any questions. Have a wonderful day!

karimbudhwani
Level 1

Point of Sale 19.0 invalid product number

i need help  i have all my info there cant open up 

MorganB
Content Leader

Point of Sale 19.0 invalid product number

Thanks for posting here in the Community, karimbudhwani.

 

I'm happy to show you how to get in contact with the QuickBooks Point of Sale Support Team. 

 

You can get in touch with phone support for different QuickBooks products and service by visiting this site: QuickBooks Support. Agents have the ability to share your screen, to work alongside you to pin point any issues you may be having.

 

Please feel free to reach back out in the comments below if you have any other questions. I'll be here to help in any way that I can.

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