HGA, Did you every find a fix. I have been working with support for 3 months. I believe it is an ongoing problems.

I've been a QB customer for 20 years. They just don't care.

we did update - we have frankly given up on it.

I just got an email about it and it instructs me to notify the support team - good luck with that one.  Anyone know how to do that online?

We are the exact same. Have been a QB customer for years and we are so frustrated. Looking to find a different point of sale system 

Hi there, judypink.

Can you share more details about your concern or what's in the email? We just want to make sure that we're giving you the right information or steps to address your concern.

Please add a reply below to share more details. 

We had this problem last year.  After updating POS and the pad driver, it is fixed.  Haven't had a problem in months.  The pinpad must be updated.  When it boots you see the installed version number.  Google for an updated driver.

UPDATE: Spent an hour on the phone with support who walked me through with cleaning up old data and adjusting some of the config settings. She said this may or may not fix the issue for QB POS customers. If it doesn't, then she said there will be another patch update towards the end of July. We'll see.

Because I had another update today, the printer receipts has a long Intuit 10-line "message" at the bottom of every receipt. It takes up at least two inches and is not appropriate for Intuit! QB Should NOT be adding an advertisement for their payments system and I'd like to ask them to delete it immediately.

You can't go through the Company Workstation set-up under receipts because the message isn't there. Support said there may be a patch to remove it if enough customers complain about it, so PLEASE WEIGH IN or you will be going through much more receipt paper plus annoying your customers with long receipts.

This is the annoying QB POS message on every receipt:

I’ve called, posted, sent emails etc about this receipt message as well. If it HAS to be on the receipt then fine but why must it be 2 inches below the rest of the receipt. Receipt paper is not cheap and it’s a total waste of paper. 

Thank you!

Please QB POS users, send a message to let them know you don’t want to waste paper.
There’s power in numbers!

Please remove the new Intuit Payment Services text on my receipts. We do not authorize you to advertise on our customer sales receipts.

Thank you,

Randy S

This issue has been the major driver for many of my clients to abandon QB POS. I only have two left using QB POS. We've moved the rest on to alternatives, and one of the remaining will be switched away before the end of summer. The defective card reader + ads on every receipt + vast amount of spam coming through intuit quickbooks online has created the perfect trifecta of reasons to abandon Intuit. 

The new verbiage is alarming and confusing to customers and ihas doubled our cost of expensive register tape.  INTUIT PLEASE REMOVE EXCESS VERBIAGE.  Just put in minimum legal required amount.  

regarding 5000 pinpads freezing - they are not worth the hassle just use the ipp350.  

REgarding QBPOS its main drawback is its very slow to process credit cards.  Competitors can process in seconds QBPOS takes 5 to 10 times as long.  They won’t invest in upgrading their merchant center apparently.    I Would switch to Clover but their rate on Debit cards would cost me $20k a year more than QBPOS. 

what i have done with this stupid message is you can go to print designer, click on the message, set it to like 4pt font so very very small and then make the text color change to white, now its invisible! this is the workaround i have found and it works every time.

Thank you for posting in the forum, pos-warrior.

I'm here to share some details about register tape and the processing time of QuickBooks POS.

About the wordage on the register tape, I'll take note of it and share it with our Developers team. They will look into this suggestion and will conduct a research about it. 

You can also send feedback to our Developers page by going to this link: Customer Feedback.

As for the QuickBooks POS processing time, the settlement time may vary depending on the time of day the transaction was processed as well as any issues encountered with fraud.

I've added this reference for more information: Credit card processing.

Feel free to tap me in the Community if there's anything that I can help with.

Still uses up all that extra paper?

Our short term solution was to drop Intuit Payments and switch to another processor. Phase3 Systems ,Sioux Falls, SD is our new processor. They work with Payment Collect. Reader is Pax S300 and links directly to the internet. Payment Collect has an interface with QBPOS. Fees appear to be better, but I'll have to save final judgement on that for a couple of months.

Like everything else with QBPOS, it's not a perfect solution, but is better than IPS. The reader hasn't locked up so far, but even if it does, you don't have to reboot POS. We tried Payment Collect about 6 years ago, but their app was in beta and never really worked well. That is not the case today.

Every single point of sales computer we have is now locking during QBPoS boot while it tries to  update the pin pad over and over.
Even the pin pads we bought directly from QuickBooks that say QUICKBooks on there label.
Even on with the latest version of quickbooks.
Please for the love of god add a "Disable Hardware Updates" to the options somewhere.
The only solution we have is to unplug the pin pads during QBPoS boot and then plug them back in after

Thank you for joining the thread, @campcaspar. 

We hear you, and we’re constantly improving to enhance our customer's experience with program features while using QuickBooks. I know how important it is to Disable Hardware Updates in QuickBooks POS. 

Since this feature is not yet available, I recommend submitting a request via feedback to our product developers to let them know about this. I'll show you how. 

1. Go to the Gear icon.
2. Under Profile, select Feedback.
3. Enter a sentence or two to describe your feature request.
4. Click Next.
5. Click Skip and send a message.

To keep track of the progress of your request and to receive the most recent information from our development team, I've included our Customer Feedback for the QuickBooks website.

It'll always be my pleasure to help if you've got other questions aside from adding Disable Hardware Updates feature in QuickBooks. Use the Reply button and leave your comment below so that I can assist you further. Take care always,

It's the same problem everyone is having pretty much.  My Lane/5000 freezes up my payment.  I have to reboot.  Basically I paid so that I could offer touchless but it doesn't work.  Can I have my money back?  Also why in the name of doing business do I have to have my receipt print with info on your service which btw I probably would never recommend to people to use.  Waste of paper which is expensive - can I get money back for advertising your business?  I called to see if someone could help ,me remove that info but the person I talked to said "oh gosh, I have never done that" - my confidence level dropped.  Decided better to just have the receipts print and be grateful you guys haven't screwed up that any more than you have.  Just because you are the biggest, doesn't mean you should quit trying to improve.  

Thank you for voicing your complaint! The more customers that speak up, the greater chance they will remove their ad at the bottom of every receipt thereby saving our receipt paper.

please Quickbooks, remove your message!

Yes please - all you users out there chime in.  That is absurd that they print their contact info on our paper.  Waste of our paper and frankly rude to think we should advertise their services without our knowledge or permission.  Hey, QB tell us WHY you think you should be allowed to use our paper to promote your services.  Give us a discount if we are willing to promote your company but otherwise GET OFF MY RECEIPT NOW.

September 1, 2022, pinpad still has same issues it had in 2020.

It would be nice to have these issues dealt with before the equipment is sent out for retail stores to use.

I'm having the same issue.   This is absolutely ridiculous.  There is NO SUPPORT on Weekends and this has happened 3 times to us within the last two weeks (Twice on a Saturday when it's the busiest for our retail location).    Last Monday I was told by customer support when it happened on Saturday that this will happen every time there is an up-date.   Really?   What a cop out answer.   Did you ever get it resolved?