QB Online - Tab key stopped moving to next line item

I am having the same issue as well!!

That sucks!!! But I'm glad it's not me specific

The support person I was chatting with said that it worked on her end so idk what's going on! I need it to work

I hear your sentiments, Ashalee87. I appreciate your troubleshooting efforts in resolving your concern. Let me route you to the appropriate support group.

We always aim for QuickBooks users to perform activities without experiencing any challenges. It would be best to reach out to our Live Support Team again. They have the necessary tools to initiate a screen-sharing session and investigate the underlying cause of why the tab key stopped moving to the next line item.

To contact support:

1. On your QuickBooks Online, click on Help (?).
2. Click either tab to get started: Assistant or Talk to Human.
3. Search Contact Us,  then Start a chat with a support expert.

Refer to this article if you want to personalize the data of your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

I'm looking forward to getting this resolved for your efficient QuickBooks task management. Should you have further questions, kindly tap the Reply button below. I'm available around the clock to assist you.

I am having the same issue also.  I have always been able to go to next field and then to next line by using the Tab key.  Now after entering the data in the last field of 1st line it skips the next line or row and goes to the "Add Line" button.  I hope that QB gets this corrected as major pain.  If anyone has a fix, I would very much appreciate knowing.

Thank you,

Ther person I contacted with support can't find an open investigation for this issue. 

We recognize the inconvenience caused by this,Kathy. This isn't the kind of service we wish you to have.

Currently, we have an ongoing investigation (INV-104271) with the tab key that doesn't proceed on the next line. Rest assured that our engineers are doing their best to fix it as soon as possible.

I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. By doing so, you'll receive email updates on the progress of the investigation and be promptly notified once a resolution is reached. 

Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in Talk to a human, then press Enter.
3. Select Contact Support Team.
4. Type again Talk to a human and click Contact Support Team.
5. Choose a way to connect with us.

For more details about our support availability, refer to this article: Contact Support. 

Moreover, you can see this article as a guide when recording and receiving invoice payments from your customers using QBO: Record invoice payments in QuickBooks Online.

We appreciate your patience and understanding while we work to fix this issue. Don't hesitate to respond if you have any more questions. We're always available to assist you.