QB Online - Tab key stopped moving to next line item

I am having the same issue as well!!

That sucks!!! But I'm glad it's not me specific

The support person I was chatting with said that it worked on her end so idk what's going on! I need it to work

I hear your sentiments, Ashalee87. I appreciate your troubleshooting efforts in resolving your concern. Let me route you to the appropriate support group.

We always aim for QuickBooks users to perform activities without experiencing any challenges. It would be best to reach out to our Live Support Team again. They have the necessary tools to initiate a screen-sharing session and investigate the underlying cause of why the tab key stopped moving to the next line item.

To contact support:

1. On your QuickBooks Online, click on Help (?).
2. Click either tab to get started: Assistant or Talk to Human.
3. Search Contact Us,  then Start a chat with a support expert.

Refer to this article if you want to personalize the data of your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

I'm looking forward to getting this resolved for your efficient QuickBooks task management. Should you have further questions, kindly tap the Reply button below. I'm available around the clock to assist you.

I am having the same issue also.  I have always been able to go to next field and then to next line by using the Tab key.  Now after entering the data in the last field of 1st line it skips the next line or row and goes to the "Add Line" button.  I hope that QB gets this corrected as major pain.  If anyone has a fix, I would very much appreciate knowing.

Thank you,

Ther person I contacted with support can't find an open investigation for this issue. 

We recognize the inconvenience caused by this,Kathy. This isn't the kind of service we wish you to have.

Currently, we have an ongoing investigation (INV-104271) with the tab key that doesn't proceed on the next line. Rest assured that our engineers are doing their best to fix it as soon as possible.

I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. By doing so, you'll receive email updates on the progress of the investigation and be promptly notified once a resolution is reached. 

Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in Talk to a human, then press Enter.
3. Select Contact Support Team.
4. Type again Talk to a human and click Contact Support Team.
5. Choose a way to connect with us.

For more details about our support availability, refer to this article: Contact Support. 

Moreover, you can see this article as a guide when recording and receiving invoice payments from your customers using QBO: Record invoice payments in QuickBooks Online.

We appreciate your patience and understanding while we work to fix this issue. Don't hesitate to respond if you have any more questions. We're always available to assist you.

Did this get resolved?

It just started happening to me last week Friday. 

Customer support said it was a known issue but no ETA on a fix 

Hello DC_C. I recognize how this issue affected your accustomed routine. I know that tabbing over to the next line item was working for you in the past and significantly helped streamline your workflow. 

Upon checking, the investigation mentioned by my colleague is already closed and resolved. In this case, let's ensure first that your keyboard is working. If the issue persists, let's troubleshoot this together. An accumulated cache and cookies in the system can become outdated or corrupted, leading to unexpected behaviors.

To begin, open your account and create the transaction for which you need to use the tab key, using an incognito window to eliminate the possibility of a webpage issue.

You can do this by using the following keyboard shortcuts:

• Google Chrome and Microsoft Edge: Ctrl+ Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P
   

Once the tab key works, return to your regular browser and clear your cache to start afresh. You can also switch to other installed supported browsers, which is a good alternative.

Additionally, you can consider manually clicking the column to proceed with your task.

Moreover, I want to recommend some helpful resources for you to explore. These will assist you in effectively managing your QuickBooks Online account and streamlining the process of creating transactions:

• Adjust the QuickBooks homepage.
• Customize invoices, estimates, and sales receipts.
• Manage billing, payment, and subscription info. 

You can now use the tab key to navigate between different fields and line items, which can minimize errors and enhance efficiency. Your satisfaction is essential to us, and we want you to have a seamless experience. We're always here to assist and provide the necessary help you need, DC_C.

I am also having this issue when I try to use the tab key to move from one line to the next in Bills. The tab key does not move to the next line. Instead, once I have entered my information into a line, the screen rolls back up to the Vendor line. I have restarted my laptop, erased cookies, downloaded the newest version of the web browser, and tried in incognito mode. This is a complete time suck. Please help. 

We don't want you to have this kind of experience @CD41. I recognize the efforts you've made to troubleshoot and address your concerns. Let me route you to get the best assistance for your concern.

We always strive to ensure that QuickBooks users can perform activities without any challenges. I recommend contacting our QuickBooks Online Support Team again. They have the tools to start a screen-sharing session and investigate why the tab key has stopped moving to the next line item.

Here's how:

1. Log in to your QuickBooks Online account.
2. Click the Help (?) icon.
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

For more information about our support availability, refer to this article: QuickBooks Online Support.

Furthermore, I recommend exploring these resources to effectively manage your QuickBooks Online account and streamline transaction creation:

• Customize invoices, estimates, and sales receipts.
• Manage billing, payment, and subscription info. 

I look forward to resolving your QuickBooks task efficiently. Please reply if you have further questions. I'm available 24/7 to assist you.

Hi CD41, 

I posted to this thread about a month ago with the same issue. Have spent 8+ hours on the phone with QBO support between 3 different phone calls. Still no resolution.... They keep saying, "just use the cursor instead of tab" but when I use the cursor it's the same issue. The software is becoming unusable and no one at QBO seems to care.