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Imijin
Level 2

QBO Caller [removed by moderator]

Good day, Team

 

I just received a call from this # (Ireland) claiming to be from QB and as I have bad reception all I can hear from her is my credentials plus the company name I created for QBO Accountants.

Now I am wary of these kind of calls as I received tons. I'm not sure if this is a company protocol or something to call us? I just created my account as free and I think I haven't subscribed to any but I don't know what is her purpose for calling.

So if someone had an experience, can you enlighten me about it?

 

Thanks.

5 Comments 5
Fiat Lux - ASIA
Level 15

QBO Caller [removed by moderator]

Did you sign up for a QBO Accountant Ireland account?

Imijin
Level 2

QBO Caller [removed by moderator]

Hello.

No, I haven't. When I first made my account yesterday, I saw the QBO online cert training, registered and that's where I made my account too.

I just don't know why they will call me and knowing the credentials I put and the country code is in Ireland.

Is this how QBO do? Also I received an email from a person introducing herself as my account manager. Sorry this is my first time, so I am unsure about the process.

Thank you.

MadelynC
Moderator

QBO Caller [removed by moderator]

I have some information to share on how to deal with suspicious events in QuickBooks, @Imijin.


QuickBooks will only call you if you requested a callback or if we need to contact you regarding an escalated issue.

 

You can reach out to our support team to determine the caller's identity and see if the contact information is legit or part of our official contact. If they verified it as scam, you can report them on our Privacy and Security website for immediate action.
 

Here’s how you do it:

 

  1. Visit https://security.intuit.com/contact-us.
  2. Go to Privacy and Security.
  3. Select the Report a security issue option.
  4. Locate Report technical support scams.
  5. Click the Email security@intuit.com button.


I’m adding these resources to learn the warning signs of threats from scammers and hackers, how to protect your business against data breaches, and recognize official Intuit correspondence and websites:

 


If you have product concerns or witness other suspicious activities, please let us know right away. I’ll always be here to assist you.

Imijin
Level 2

QBO Caller [removed by moderator]

Thank you so much @MadelynC 

I will do this now. Bless you

Fiat Lux - ASIA
Level 15

QBO Caller [removed by moderator]

@Imijin 

Where do you live? US or another country?

Certification is only available in the QB Online Accountant version. After you created a QBO Accountant account for free, someone from the sales team may contact you to offer any active programs for reselling QB Online to your clients. If you're not sure about the caller, ask them to send you an email. Their email address should be sent from intuit.com.

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