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Laura1980
Level 3

Quickbooks checking account

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  Hi Community members, 

I am having a client and this is my first time working with a client that has Quickbooks Checking Account. 

For some strange reason when I saw the statements that QBO provides for its Quickbooks Checking Account , the statement has just a few transactions , meanwhile the account that the client has in Quickbooks , his Quickbooks checking account is full of transactions that i dont see in the statement . 


First can someone tell me how does quickbooks checking account flow to the account that the client has in their Quickboos ? Not sure if the client enters things manually or if those transactions flow but why is the statement not showing them all ? NEE SOME HELP PLEASE . 

 

Thank you  , 

p.s attached is a photo of the statement with just a few transactions and another of the transactions that I see in quickbooks for the same account and same dates ....

5 Comments 5
katherinejoyceO
QuickBooks Team

Quickbooks checking account

I appreciate you for sharing your concern in the Community, @

Laura1980. I've got you some information about QuickBooks Online (QBO) Checking account.

 

When your clients signed up for QuickBooks Payments, they can get a QuickBooks Checking account and a debit card where all of their customer payments get deposited. 

 

Hence, the account won't automatically show up on the Banking page, until they link the account manually from there.

 

Here's how:

 

  1. Sign in to QuickBooks, then go to the Banking menu at the left pane.
  2. Go to the Banking page., then select Connect account if this is the first time setting up, or select Link account if you already created one.
  3. In the search field, enter the name of your bank, credit card, or credit union. 
  4. Select Continue. Then sign in to your bank with your user ID and password. 
  5. Follow the on-screen pop-ups to complete the process.

 

You can also check out this article for an additional guide: Connect bank and credit card accounts to QuickBooks Online.

 

You also want to visit this link to learn more about the QuickBooks Cash accounts and its cash flows: QuickBooks Checking

 

Feel free to message again if you have other questions in mind. Take care!

 

Laura1980
Level 3

Quickbooks checking account

Yes true , the account is connected but I wonder why do I see tons of transactions in there while the statement itself has just a few transactions ? Any explanation to that please ? 

LieraMarie_A
QuickBooks Team

Quickbooks checking account

Hey there, @Laura1980

 

Thanks for getting back to us. Allow me to step in and share some information about QuickBooks Payments.

 

Each time you process a transaction, QuickBooks Payments charges a fee. This is why you see a lot of transactions (both the deposits and fees) in the QuickBooks Checking account. It displays the breakdown, while your statement shows the summary. You'll want to reach out to Payments support to verify these transactions.

 

Here's how:

 

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.
    help.JPG

 

Additionally, you'll want to check these articles for additional details:

 

 

Feel free to ask if you have any other questions or concerns about taking payments. I'm only a post away. Have a great day!

 

Laura1980
Level 3

Quickbooks checking account

I appreciate your help , but really it is such a non sense , what is the point of having a statement when I see just two or three transactions meanwhile in the account I see posted a bunch of other transactions ...Why does it have to be so complecated. 
When you say the satatement is just a summary . What is this summary ? How I am a suppose to reconcile ? 


Can you please explan me that with a detailed example ? 

Thank you , 

ReymondO
Moderator

Quickbooks checking account

Hey there, @Laura1980

 

Thanks for getting back to this thread. Allow me to jump into this conversation and provide you with further clarifications about the QuickBooks Checking account.

 

Upon checking the screenshot that you've shared, I can verify these two are separate accounts. This is the reason why they aren't showing the same transaction list and details. 

 

The first screenshot that you've provided is the actual QuickBooks Checking account where all of your customer payments get deposited. This is the account you can use after setting up and being approved for QuickBooks Payments. 

 

Your QuickBooks Checking account also holds real money like any other bank account. You can use it to save money, or use features like envelopes to save proactively. It will also let transfer money from and to external bank accounts (such as the account that shows on the Banking page.)

 

On the other hand, the second screenshot is the checking account that you've set up and connects to online banking. This data comes directly from your financial institution where your income and expenses are posted in the For review tab.

 

In addition, the statement that my colleague is referring to is the actual bank statement that shows the official summary of your financial transactions. You can use this to compare your data from QuickBooks and your bank during reconciliation.  

 

Please take note that accounts connected to online banking and QuickBooks Payments Checking or Debit card Accounts have a different reconciliation methods.

 

To know more about, you can check out these resources: 

 

 

Please let me know if you have any additional questions or concerns. I'm always around to lend a hand. Take care! 

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