Quickbooks Desktop incorporate Acct Changes button does nothin

Hello, rookie99. 

I've checked here on my end and found that there are no reported cases or ongoing investigations about this issue. 

Let's utilize the Verify and Rebuild Data tool that helps identify and repairs data issues within your company file.

To start, use the verify tool to scan your company file for errors or damage: 

1. Go to the File menu.
2. Choose Utilities. 
3. Pick Verify Data.
4. Click OK to close all windows. 

If you see the message “Your data has failed the integrity check”, rebuild your company file. If there are no problems with your data, you’re done.

To rebuild your data: 

1. Go to the File menu.
2. Choose Utilities. 
3. Pick Rebuild Data.
4. Click OK to close all windows. 
5. QuickBooks will ask to make a backup before rebuilding your company file, select OK. If you don’t want to do a backup, select Cancel to continue rebuilding your company file.
6. Press OK when done.

For more details about the Verify/Rebuild process, check this article: Verify and Rebuild Data in QuickBooks Desktop. 

Please let me know if you need further assistance fixing the problem. The Community and I will be here to help you. Have a great day!

I did that and it didnt find issues.

Another note, the window that shows the summary of accountant changes has 5 buttons at the bottom.

The save ans print buttons work.

The incorporate accountant changes , Close and Help buttons do not work.

This looks like a definite sw issue with your javascript or display.

I have windows 11 and quickbooks ver 30.0.4015.0

Thanks

I am having the same issue with QB 2022 using Windows 10 Pro.  I have tried the Rebuild file and it does not resolve the issue.

I am having the same issue. Rebuilding the file did not resolve the issue. Only the print button works. I have Windows 10 Pro.

Thank you for bringing this to our attention, @rookie99.

I'm here to help you fix the error in importing your Incorporate Accountant changes file to QuickBooks Desktop. 

When the Accountant's Copy limitation lifts, there is potential data damage on the company file, and errors and unexpected results can occur when importing the Accountant's Changes. Check out more about the various errors, their causes, and the suitable corrections for each.

I recommend checking different scenarios and errors with the appropriate troubleshooting for each.

Also, update your QuickBooks Desktop to the latest release to ensure you have all the essential upgrades the program requires.

Let me know if you have additional questions about importing Incorporate Accountant changes files in QuickBooks Desktop. I'll be here to help. Have a great day.

I'm having the exact same issues.  Our company file passed the data integrity check and I even restored to an older file and had our accountant send another copy and it's doing the exact same thing... which is absolutely nothing.

Thanks for reaching out to us,TourItMedia.

I've checked your post and found that you've posted a similar concern on the other thread. The identical one was already answered by my colleague, RoseJillB. You can go to this link to view his answer where she explained how you can import the accountant changes: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-clicking-on-incorporate-account....

I'm also adding this article to learn how to resolve unexpected results while importing Accountant's Changes to a company file: Resolve errors when importing accountant's changes.

Feel free to reach out to me again if you have any other concerns or follow-up questions.

Actually, no i have not posted another post. That is another person reporting the same issue. There is something wrong in the software.  

I dont think you understand what we are reporting. Its has nothing to do with the accountant changes button via the file menu. 

It happens  AFTER you click incorporate changes, either choosing file or via web option. And then after the new screen shows the summary of changes there is no way to finalize the changes.  The buttons dont react.

In the mean time we have manually entered all the changes via journal entries which was a pain  but allows us to finish the changes and unlock our freeze.

Pleaee check your software as now multiple poeple are reporting the same isssue.

Thanks

Jorge 

Appreciate the update, @rookie99.

I'm here to make sure this matter is addressed timely so you can import the changes from an accountant file without manually entering them in QuickBooks Desktop.

Thank you for sharing how entering journal entries is your remedy to finish the changes needed from the accountant copy. This will help other customers, like you, who are facing the same problem this time.

Since the issue persists, I recommend contacting our Customer Care Support. You can work with one of our specialists in letting our engineering team investigate what is the reason behind the problem currently raised. To do so:

1. Go to Help.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter a few words describing how the accountant changes don't import in the What can we help you with? text area.
5. Select Continue.
6. Click Start a chat or Get a callback to connect with our team online.

On top of that, I've also included this reference helpful for the general knowledge needed while using the accountant's copy: The Accountant's Copy in QuickBooks Desktop and Knowing More About its Limitations. Also, make sure to always work with the latest versions of QuickBooks to avoid issues while using the file.

I've got you covered if you have questions aside from working with an accountant's file in QuickBooks. Don't forget to include my name, @JonpriL, in your reply in the comments below so that I can get back here and lend a hand. Take care always, @tiecpa!

I am having the same exact problem.

I've got the steps to resolve this, jm591.

Let's enable the hidden administrator account on your computer. This allows you to do anything without restrictions. Here's how:

1. Open the Run command box by simultaneously pressing Windows + R keys.
2. In the Run command box, type lusrmgr.msc.
3. Press Enter key to open the Local Users and Groups window.
4. In the left pane, click the Users folder to see various account names in the middle pane.
5. Double-click on the Administrator entry in the middle pane to open the properties dialog.
6. Under the General tab, uncheck the option labeled Account is disabled.
7. Click the Apply button to enable the built-in admin account.

Once done, we can now import and add your accountant’s corrections to update your accounts.

After making the changes, I'd suggest disabling the feature. It's also best to create a password to protect it from unauthorized access.

 Additionally, I've added these resources that'll help you learn more about managing and using the Accountants Copy in QuickBook Desktop:

• Use the Accountant's Copy
• Resolve Errors when Importing Accountant's Changes

Please keep us posted on how these steps work out. I want to make sure you're able to import the changes. I'll be keeping an eye out for your response. 

This did not work for me. My incorporate accountants changes button still does not work. 

Hi, @ToniK.

Thanks for following the steps recommended above. I want to make sure this issue with incorporating accounting changes will be addressed without any further delay. This way, you can get your file updated.

I recommend contacting our Customer Care Support team. They can take a closer look at this issue and provide further troubleshooting to fix it. 

Here's how:

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
   
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

For more details about our support availability, refer to this article: Contact Support. 

Please update me on how it goes. I want to make sure this matter is taken care of. Thanks again for reaching out to us. Take care!

You are kidding right with that detailed explanation and manipulation of administrator rights that didn't work for the customer anyway?  How many of your QuickBooks customers do you think possess the skills to follow through with those work around instructions? 

I am a CPA with probably far more years of experience than most of you employees have working with QuickBooks, and I can tell you that there is a problem here that needs to be addressed by your engineers, so how about giving us a real solution to fix this issue?

I have had two clients with the exact same issue in two days describe the exact same issue, one is using the most currently updated version of QuickBooks 2020 and the other QuickBooks 2022.  They go through the normal process and when a "new" screen comes up to import the changes, THE BUTTONS DON'T WORK, THEY DO NOTHING.  How difficult is it for a QuickBooks software engineer to replicate the issue described and provide a real fix?

The ability to incorporate changes with an accountant's copy is a big feature that your desktop customers count on to run their businesses.  Just because Intuit is focused on pushing QuickBooks Online doesn't mean you need to neglect your Desktop customers and their clear support needs.  The posts in these threads go back several weeks.  Might you let us know when we can expect you to acknowledge the issue and provide a fix?

Thank you

Please provide

I am having this same issue. All updates are accurate. 

Same issue here. I've followed all of the recommendations on this post and nothing. If anyone has resolved this issue, I'd be grateful to find out what you did to resolve. 

I spent about 8 hours with QB support a few weeks ago. Still having issues. Was told that MANY people are having the same problem and there is an open investigation on this:  INV-73331

How do we get an update on this investigation?

Joining the thread to assist you, @Light2013. I wanted to make sure your concern about your file is addressed completely.

Our engineering team has already released the updates via email about the investigation concerning the inability to import the changes from an accountant's copy of company data. And it is said that that issue has been closed as resolved.

Since you still have the same problem with the company file, I recommend contacting our Customer Care Support. With their tools, you can work with one of our specialists in performing the steps needed to import the accountant changes into your company data. To do so:

1. Go to Help.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter a few words describing how you're still unable to import the changes of the file in the What can we help you with? text area.
5. Choose Chat with us or Have us call you to connect with our team online.

On that same page, I'm also including this article for the list of reports you can use: Create and Manage Reports in QuickBooks Desktop. In this reference, you're able to customize the sources and targets of a certain report to display a certain portion of your business financial activity.

Let me know how it goes in the comments below. Don't forget to include my name, @JonpriL, in your reply so that I can get back here and answer all your QuickBooks company concerns. Take care always!

I have the exact same issue.  I was on with support for 6 hours and they finally told me to get an in-house tech person and see if they can fix it.  It is obviously a QB problem that a lot of people are having.  Please fix it!

I was on with support for 6 hours only to have them tell me to hire a tech person to fix it.  Great support QB!