QuickBooks POS Freezes During Sales

Hi @Jgaster,

Thank you for bringing this into our attention. I'll point you in the right direction for support with your concern.

We have an ongoing issue for the exact situation you mentioned above. I suggest contacting our Technical Support team for assistance. They can add you to the list of our affected users, and this way, you'll receive a notification email whenever an update becomes available. You can keep this investigation number as reference: INV-20952.

You can get a hold of them by going to this page: QuickBooks Point of Sale Customer Resource Center. Guides, as well as the chat support link, and the phone support numbers are there. 

You can also keep this article for future reference, whenever you need to contact our Technical Support teams: Support hours and types. All support teams we have are listed, including their operating hours.

 Have other questions in mind? Place them in the comments below, and I'll be sure to get back to you. 

I am having the same problem.  The pos freezes when a certain cr or db card is run.  I have to reboot the system with customers standing around, which takes about four minutes.  

I know this sounds dumb.....

But make sure you hit debit credit before the customer puts in their card.  Yes, if they put it in first, it will decline it and every card you run after that until you restart POS.  or you can 'reconnect the pin pad', but that takes just as long.

Make them pull it all the way and then hit the debit credit and breathe and then enter their card.

Don't confuse the system!

Did this issue come back? We starting experiencing very something similar after the last update. 

Hi there, @William Lavasque.

I can see that you posted the same question twice. I just wanted to let you know that my colleague responded to your other post. To keep the conversation streamlined and provide you with the best resolution, I'll ask that you post any follow-ups there. Here's the link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/quickbooks-point-of-sale-credit-ca....

If you ever have any other questions we can help you with, feel free to drop by the Community. Have a great day.

This is still an ongoing issue!  Happens everyday!  Customers must gently insert the card all the way, there is not a “click’. I would guesstimate 10% of all sales get stuck and require a pin pad reconnect. 

We want to ensure this is fixed, Gregpeggyw. Let me route you to the right support.

The investigation stated above is already resolved. I suggest reaching out to our customer care support so an agent can take a better look at your concern. You can open the link, then click Chat with us under QuickBooks Desktop Point of Sale.

I'll include this reference with the list of articles that will help you with the most commonly asked questions: QuickBooks Point of Sale (POS) FAQ.

If you have other concerns, the Community is available 24/7 to help you. Don't hesitate to visit us. Keep safe!