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Has anyone had trouble with Shopify and QBO? The transactions showing up in QBO are not even close to what's in Shopify. Shopify is connected to QBO.
Hello, credit card credits on recons.
Thank you for reaching out to the Community. There could be several reasons why the transactions showing up in QuickBooks Online (QBO) are not matching what's in Shopify. Here are a few possible explanations:
QuickBooks depends on the accuracy of the data transmitted by Spotify. Our financial reports and analyses are directly tied to the completeness and correctness of the information we receive.
Also, sometimes the browser saves too many outdated Internet files, causing websites like QuickBooks Online to behave strangely. As a first step, we can refresh the page by pressing the F5 key on your keyboard.
If it still doesn't show all your transactions, we can perform some basic troubleshooting by logging in to your account in a private window. Here's how it's done:
If this resolves the issue, return to your main portal and clear its cache to remove the browser's history, or press CTRL+Shift+Delete on your keyboard. We could also try logging in with another supported browser.
Stay in touch if you have any other questions or concerns about managing your QuickBooks and Spotify transactions. I'll be right here to answer them for you. Enjoy the rest of the day.
ok thank you for your response.
You're most welcome!
Hopefully, the steps provided by my colleague work on your end. If you encounter issues in the future while doing tasks using your QuickBooks Online account, feel free to visit our Help Article page. There, you can browse some information that can guide you in achieving your goal.
As always, the Community is brimming with professionals who are knowledgeable in every aspect of QuickBooks, so if you need anything, don't hesitate to contact us here. We're always happy to help you along your road to victory. Wishing you and your business continued success!
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