Snapdragon 64-bit ARM CPU?

SeanRR · ‎November 21, 2025

I have a client with a Lenovo T14S that has a Snapdragon(R) X Plus - X1P42100 CPU. QB Accountant 2024 installs fine and works from anywhere between a month and a week but then randomly stops working by crashing at startup. Uninstalling and Reinstalling QB has been the only thing that solves it, so far.

QB clearly states they don't support ARM CPU's but then in the next breath it refers to 32-Bit CPU's as the problem and this is a 64-bit ARM CPU. Given that the software works for a while, I'm loath to blame the hardware but I would like to rule it out as my root cause.

Does anyone know if this CPU is or is not officially supported? Thanks for your help!

SeanRR · ‎November 21, 2025

Thanks ZachE,

After I posted this I learned that my client has paid support so I asked them the same question and here's what they said:

Upon checking with my resources, unfortunately, QuickBooks Desktop does not officially support ARM-based CPUs. QuickBooks Desktop is primarily designed to run on Windows-based systems with Intel or AMD processors, which means it is not optimized for ARM architecture (whether 32-bit or 64-bit).

The behavior you're describing—QuickBooks Desktop working fine for several days but then refusing to load, followed by a cycle of uninstalling/reinstalling—could very well be related to compatibility issues with your 64-bit ARM CPU and/or the environment in which the software is running. Since QuickBooks Desktop is not officially supported on ARM-based machines, running it on such devices can result in unstable behavior.

Hopefully this can help someone in the future.

Thanks again for your reply,
Sean

View solution in original post

ZackE · ‎November 21, 2025

Thanks for getting in touch with the Community, SeanRR.

If you're referring to your processor, you'll want to use a CPU with a minimum processing speed of 2.4 GHz. This is a minimum system requirement for QuickBooks 2024. For multi-user environments, or for improved performance, a faster multi-core processor is recommended.

They can review our System Requirements article for more detailed information on the minimum requirements for their product.

In regard to QuickBooks crashing unexpectedly, I'd initially recommend confirming your books are up-to-date with the latest release. If QuickBooks won't stay open for you to do this, you can try troubleshooting with your QuickBooks Tool Hub.

If the problem continues after troubleshooting, your client will want to get in touch with our Customer Care team. They'll be able to pull up their account in a secure environment, conduct further research with them, and create an investigation ticket if necessary.

They can be reached through our Contact Us page if they're unable to reach them in-product. Be sure to have them review our team's support hours so they'll know when agents are available.

I'll be here to help if there's any additional questions. Have a great Friday!

SeanRR · ‎November 21, 2025

Thanks ZachE,

After I posted this I learned that my client has paid support so I asked them the same question and here's what they said:

Upon checking with my resources, unfortunately, QuickBooks Desktop does not officially support ARM-based CPUs. QuickBooks Desktop is primarily designed to run on Windows-based systems with Intel or AMD processors, which means it is not optimized for ARM architecture (whether 32-bit or 64-bit).

The behavior you're describing—QuickBooks Desktop working fine for several days but then refusing to load, followed by a cycle of uninstalling/reinstalling—could very well be related to compatibility issues with your 64-bit ARM CPU and/or the environment in which the software is running. Since QuickBooks Desktop is not officially supported on ARM-based machines, running it on such devices can result in unstable behavior.

Hopefully this can help someone in the future.

Thanks again for your reply,
Sean

Dec2025 surfacepro user

I recently upgraded my MS Surface Pro on Black Friday and went round and round for days trying to get Desktop to run (and stay running without crashing)....only to find out today from Geek Squad that Quickbooks Desktop seems to be incompatible with the Snapdragon processor - which is the processor that comes standard in the Surface now. This is quite upsetting, as I love the size and weight of the Surface and had previously used Desktop with no issues on my former Surface Pro. The Geek Squad professional showed me the Snapdragon chat board that discussed that a "fix" for QB Desktop is being worked. I just want to get on some kind of alert list as to when this might actually happen AND request that it be communicated to the Quickbooks community.

kristytw

I’m having the same problem. I was on the phone with Intuit trying to find a workaround and nothing worked. My current options are installing an intel processor on my surface pro or a new computer that has an intel processor. Unless intuit fixes it fast, I will have to buy a computer so I can run my business. I hope they have a plan to let us know if and when it is fixed.

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Snapdragon 64-bit ARM CPU?