" Something's not right. We're unable to complete your request at the moment, try again later"

Thank you for reaching us, Andyk71258.

Let me help and make sure that you have uninterrupted access to the Accounting Center in QuickBooks Desktop.

Let's start by resetting the updates to keep your software up to date and to fix common QuickBooks Desktop issues.

Here's how:

1. Open QuickBooks Desktop. 
2. Go to the Help menu, then Update QuickBooks Desktop.
3. Click the Update Now tab, then tick the Reset Update checkbox.
4. Select Get Updates. When the download is complete, close and reopen QuickBooks Desktop.
5. Go to the Help menu, then select Update QuickBooks Desktop.
6. Choose the Overview tab, then hit Update Now.

Once done, make sure to close out QuickBooks Desktop and reopen it as administrator. To do this, simply click on the Windows start menu, search for QuickBooks Desktop, right-click and select Run as Administrator. This will allow the most recent updates to be installed properly with administrative permissions.

If the issue persists, you can check out this article and learn how to manually configure your firewall and internet security settings: Set up firewall and security settings for QuickBooks Desktop.

Let me know how this goes by leaving a comment below. I'll be here to check on your response. Take care and enjoy your day.

We have been receiving the same error, this started occurring after an update that was completed ~ May 15, 2023.  We have been unable to receive payments in 2022 NFT Premier Plus QB Desktop (that is hosted by QB) , we click Receive Payments in QB and are kicked out of QBD.  Any instructions are appreciated!  I tried the instructions above but was kicked out of QB on step, Go to the Help menu, then Update QuickBooks Desktop.

Thanks, Jim 

Hi Jim,

I appreciate you sharing details about your product and the steps you've performed to resolve the issue. I can help you fix the error when receiving payments in QuickBooks Desktop.

Since QuickBooks isn't allowing you to update the release, let's proceed with running the Verify Data and Verify Rebuild tools. These features in QuickBooks will help self-identify data issues within a company file and self-resolve them using Rebuild Data. 

To run Verify Data:

1. Click the File tab at the top menu bar.
2. Hover your cursor to Utilities.
3. Select Verify Data.

Next, run the Rebuild Data option through these steps:

1. Click the File tab at the top menu bar.
2. Hover your cursor to Utilities.
3. Select Verify Rebuild.

Once done, let's download and run the QuickBooks Desktop Tool Hub to fix common problems and errors. This add-on tool contains tools to resolve unusual behaviors like the one you're getting on your end:

Here's how:

1. Close QuickBooks.
2. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub.
3. Open the file.
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the install finishes, double-click the QuickBooks Tool Hub icon.
6. Run the diagnostic tool for program problems.

We also have a list of top data damage errors you might encounter in QuickBooks Desktop. For more information about the types of data damage as well as the list of errors, check out this article: Top data damage errors in QuickBooks Desktop.

You can get back anytime you need assistance with fixing errors affecting your navigation. The Community is always available in this public space. Have a great day.

Thank you for the reply AlcaeusF, 

We completed the steps above and are still not able to receive payments.  We will review the damage errors list next i suppose.  For our agency, Receive Payments is a core need, is there another source at Intuit we can reach out to, a representative on our account that can help?  We are in a hosted environment so need to kick four accountants out of the system for single user mode troubleshooting.

Thanks!

GRD

Hi there, 

Thanks for getting back to us and providing an update.

I can see the importance of being able to receive payments, and I want to ensure this gets resolved as soon as possible. Since the issue persists after performing some troubleshooting steps, I recommend contacting our Customer Care Support Team. They have the tools to pull up your account in a secure environment and perform a screen-sharing session so they can take a closer look and come up with a fix.

To reach them, here's how:

1. On your QuickBooks account, go to the Help menu at the top.
2. Select QuickBooks Desktop Help. 
3. Choose Contact Us. 
4. Enter the issue or topic in the field box. 
5. Follow the onscreen instructions.

You can also check out this link for more information on contacting them: Contact QuickBooks Desktop support. Ensure to review their support hours to know when agents are available.

If you need other helpful articles in the future, you can always visit our site: Help articles for QuickBooks Desktop.

Keep me posted if you need further assistance while working in QuickBooks. I’ll be right here to help. Have a great day.

We keep getting this error in Quickbooks Premier 2020 desktop.  We are not trying to receive payments; the message just pops up randomly.  It occurs in different companies.  The installation of Quickbooks has the latest updates.  

I am getting the same error message (Something's not right....).  When I try to access the help center, it closes the program, so that is not going to work.  I need to run payroll today, to time is of the utmost importance!

Hello there, fouber1 and Jrezin.

Thanks for joining this conversation. Allow me to chime in and share information about the error you're getting in QuickBooks Desktop (QBDT).

Several reports have been submitted to us regarding this error message. A ticket was already created and forwarded to our product engineers. They are now working to fix this as quickly as possible.

In the meantime, I highly suggest contacting our Support team so they can add your details to our notification list. This also helps our engineers determine the number of affected users. An email notification will be sent to you once this has been resolved.

Here's how to reach them:

1. In QBDT, go to the Help menu at the top, then QuickBooks Desktop Help/Contact Us.
2. Click Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Sign in to your Intuit account and select Continue and then Continue with my account.
5. We'll email you a single use code. Enter your code and tick Continue.
6. Select to chat with us or Have us call you.

To check for our Support hours, please refer to this article: Contact QuickBooks Desktop support.

You can always visit our website for more tips and other resources you can use in the future: Self-help articles.

Please post again or leave a comment in this thread if you have additional questions about this or anything else. I'll be more than willing to assist. Stay safe.

I am also getting the same message when opening the accountant's center on my client's file.  I have tried re-installing the updates and verifying the file.  Nothing has worked.  This is frustrating when trying to return your work back to your client.

I understand how you feel about getting the error message when opening the accountant's center on the client file in QuickBooks Desktop (QBDT), jessgjessg. 

I'm here to share additional steps in resolving the issue. Let's run the QuickBooks Desktop Toolhub and run the program diagnostic tool to resolve common issues. 

1. Close QuickBooks.
2. We recommend downloading the latest version (1.6.0.3) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or Windows desktop). 
3. Note: If you've already installed Tool Hub before, you can find out which version you have.
   1. Select the Home tab. 
   2. Select About/What's New to view the version.
4. Open the file you downloaded (QuickBooksToolHub.exe).
5. Follow the on-screen steps to install and agree to the terms and conditions.
6. Double-click the icon on your Windows desktop to open the tool when the installation finishes hub.

For the complete process, check this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

However, if the issue persists, I suggest contacting our Customer Care Team. They have the tools to pull up your account in a secure environment and perform a screen-sharing session so they can take a closer look and come up with a fix.

If you have any other product concerns or questions about the QuickBooks Tool Hub, leave a comment below. I'm always here to help. Have a good one!

I am also getting this message  when I sign into QuickBooks on our server.  When I try to verify data integrity I get the message that there are problems with the company file and to do a rebuild - if I choose to view errors before the build  the message pops up again.  If I go through with the rebuild data file and it comes to the end with the message  "rebuilding has completed" and I choose View Results that message pops up again.

I ended up converting my client's file to one year newer version on QuickBooks Enterprise (from 2022 to 2023) and it resolved the issue. It was just annoying.and time consuming.

I understand your frustration with the error received within your company file, @Kathryn. Since the issue persisted, I can help you resolve this by suggesting another workaround.

First, are you using QuickBooks Desktop version 2022? If you do, I can recommend switching to a new version (2023) and converting the client's data there to help it perform seamlessly without issues.

Nonetheless, if you are using QuickBooks Desktop version 2023, I encourage you to call your support team to review your account and why the error message keeps appearing on your screen.

Here's how:

1. Go to the Help menu at the top, then QuickBooks Desktop Help/Contact Us.
2. Click Contact Us.
3. Give a short description of your error, then select Continue.
4. Sign in to your Intuit account. Choose Continue and then Continue with my account.
5. We'll email you a single-use code. Enter your code and tick Continue.
6. Select to chat with us or Have us call you.

If you're interested in moving company files, we can check this article for additional guidance: Move your company files after you switch to a new version of QuickBooks Desktop.

You can still reach us if you need further assistance resolving issues within your company, notify us in the Comment section. Take care.

I had to follow every single step of everything you said here down to the last sentence. Only then was my problem fixed. Thank you for this advice.

who were you referring to?

William Patty- Who's answer were you referring to?