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Join nowHi,
Last Monday we upgraded from POS v18 to POSv19. Since then, the Star printers keep failing to print. I have worked with level 2 support, but as soon as I got off of the phone, they stopped again. I do have a follow up call on 6/22. This is happening at all three locations, and affects all licenses.I'm hoping someone knows how to resolve the issue. Info and things I have tried are below.
All PCs are Windows 10
Clean install and they will print, as soon as the PC reboots, they stop. All jobs hang in the queue.
Restarting the print spooler will print all of the stuck jobs, but it won't print anything new.
Installing latest software/driver v7.5
Uninstalled software & driver
Just installing driver
Installing older versions of software/driver 7.4 & 7.3
Installing under domain admin
Installing under domain user's acct
Rebooting printer, PC, etc
Anyone have any suggestions?
I appreciate the troubleshooting steps you've performed to resolve the issue, ccoleman. Let's get this working for you.
Before installing and using QuickBooks Point of Sale 19.0, it is important to know the necessary system requirements. This will ensure that QuickBooks is compatible with your printer and will help avoid problems when you start using the program.
Once you're done checking, you can follow the steps below to set up and configure the printer with QuickBooks. Here's how:
You can read through this article for more details: Set up a Star TSP100 receipt printer for QuickBooks Desktop Point of Sale. This will provide you other steps you need to take if the print test failed.
However. if the issue persists, I'd suggest waiting for the follow-up call back. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.
Additionally, you might find this write-up interesting: Install and Setup supported hardware for QuickBooks Point of Sale. It contains lists of compatible scanners, printers, other hardware needed to run your business.
Please know you can continue to reach me here with any additional questions. Thanks for coming to the Community, wishing you continued success.
Hi Rose-A,
Thanks for the reply, but I have followed those steps already. I'll wait for the follow-up to see if they can suggest anything else.
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