Sync with Square error

jeannettepizarr · ‎April 23, 2020

We have been using square for years with limited issues. We have two locations and can only sync with one location (we know this is an existing limitation). We now need to sync with our other location, so i was advised to disconnect and reconnect to the new location. I am unable to do this because I keep getting this error:

Can not update item Square Item. Error: There was an error updating Item. Account Period Closed, Cannot Update Through Services API The account period has closed and the account books cannot be updated through through the QBO Services API. Please use the QBO website to make these changes.

Our period is closed thru 2018 so it should not interfere, but should I "reopen" and not have a closed period?

Thanks in advance !

MaryLandT · ‎April 23, 2020

Good day, jeannettepizarr,

You're right! You want to re-open the closed book to unlock past transactions. This way, you'll be able to get rid of the error and connect Square.

The following steps will guide you through:

Go to Settings ⚙, then select Accounts and Settings.
Proceed to the Advanced tab.
Select Edit ✎ in the Accounting section.
Uncheck the Close the books box or change the closing date.
If you need to change the password, just enter a new password and confirm it.
Select Save and then Done.

Once done, you connect QBO with Square. Let me show you how:

Select Apps from the left menu.
Select Find apps at the top.
In the Search apps field, enter Square then select Sync with Square.
You can also visit this link: Connect your Square account to QuickBooks Online.
Select Get App Now.
Follow the prompts to complete the process. Make sure to allow Intuit to access your Square account

To learn more about QuickBooks and Square integration, visit https://quickbooks.intuit.com/integrations/square.

Let me know if there's anything else you need. Simply tag my name and I'll get back to you.

Thank you and stay safe!

View solution in original post

MaryLandT · ‎April 23, 2020

Good day, jeannettepizarr,

You're right! You want to re-open the closed book to unlock past transactions. This way, you'll be able to get rid of the error and connect Square.

The following steps will guide you through:

Go to Settings ⚙, then select Accounts and Settings.
Proceed to the Advanced tab.
Select Edit ✎ in the Accounting section.
Uncheck the Close the books box or change the closing date.
If you need to change the password, just enter a new password and confirm it.
Select Save and then Done.

Once done, you connect QBO with Square. Let me show you how:

Select Apps from the left menu.
Select Find apps at the top.
In the Search apps field, enter Square then select Sync with Square.
You can also visit this link: Connect your Square account to QuickBooks Online.
Select Get App Now.
Follow the prompts to complete the process. Make sure to allow Intuit to access your Square account

To learn more about QuickBooks and Square integration, visit https://quickbooks.intuit.com/integrations/square.

Let me know if there's anything else you need. Simply tag my name and I'll get back to you.

Thank you and stay safe!

jeannettepizarr · ‎April 23, 2020

thank you! that worked!

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