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Level 1

The older "ViewMyPaycheck" had instructions that we could email to new employees. Does "QB Workforce" have similar instructions we can email to new employees?

 
44 Comments
QuickBooks Team

Re: The older "ViewMyPaycheck" had instructions that we could email to new employees. Does "QB Wo...

Greetings, @lorrieblackford.

 

Thanks for visiting the Community. I’m here to share some information about QuickBooks workforce, formerly known as ViewMyPaycheck.

 

Yes, your employee will receive an invite with the instructions to set up an account in order for them to view their paychecks online. 

 

Once you’ve added the new employee to QuickBooks, go to the Personal Info section and enter their email address, then select Invite this employee to view their pay stubs and W-2s online checkbox.

 

After that, they have to log in to their email and click the link sent to them to access the Workforce. 

 

Check out the following articles to learn more:
•    Set up online pay stub access for employees (QuickBooks Workforce, formerly ViewMyPaycheck).
•    Notify employees of new pay stubs in QuickBooks Online.
•    Access W-2s in the Workforce.


That should get you pointed in the right direction. Let me know if you have questions or clarifications, I’ll be here to answer them for you. Thanks for dropping by and take care!

Level 1

Re: The older "ViewMyPaycheck" had instructions that we could email to new employees. Does "QB Wo...

I do no find anywhere in QB where is says "invite employ to view my paycheck"  Help!

Anonymous
Not applicable

Re: The older "ViewMyPaycheck" had instructions that we could email to new employees. Does "QB Wo...

Hello, @tlccritter.

 

Thanks for joining the thread. Allow me to step in and help locate the Invite this employee to view their pay stubs and W-2s online checkbox on your employee's personal information.

 

Here's how:

 

  1. Sign in to your QuickBooks account and select Workers on the left-side panel.
  2. Click Employees.
  3. Select the employee to edit information.
  4. Then, click the Edit employee tab.
  5. Type in your employee's email and make sure to check the Invite this employee to view their pay stubs and W-2's online box.
  6. Once finished, click Done to save the information.

workforce1.PNG

 

workforce2.PNG

 

That should do it. Your employee can log in to their email and click the link sent to them to access the Workforce.

 

Also, if you need some references in the future, you can always visit our site: Help articles for QuickBooks Online.

 

Please let me know if you have additional questions about the QuickBooks Workforce. I'm always here to help.

Level 1

Re: The older "ViewMyPaycheck" had instructions that we could email to new employees. Does "QB Wo...

I am not using QuickBooks Online but the desktop version.  I am just setting a client up to use QuickBooks workforce for the first time and I need something to give to their employees who have never used this service before so that they can get started.  Previously with view my paycheck there was a print out that could be forwarded to all employees when this service was started.

QuickBooks Team

Re: The older "ViewMyPaycheck" had instructions that we could email to new employees. Does "QB Wo...

Hey there, @mkendle.

 

Your client can print out or send instructions to their employees so they can view their paychecks. Let me provide some details and guide you through the steps so you can share them with your client.

 

QuickBooks Workforce is where employees access their paychecks using their own credentials. This said, your client needs to send them an invite to view their paychecks.

 

After receiving an invite, the employee will receive an email wherein they need to click on the Get access for paychecks link. They'll then be routed to the login page for QuickBooks Workforce.

 

Your client can print out the rest of the instructions to their employee to finish setting up their account.

 

I've attached some articles that you may read in your free time:

Please let me know if you have any other questions. I'll be sure to get back to you as soon as possible.

Level 1

Re: The older "ViewMyPaycheck" had instructions that we could email to new employees. Does "QB Wo...

Your client can print out the rest of the instructions to their employee to finish setting up their account.

 

These instructions show screen shots of the older version of View My Paycheck. Is there a set of updated instructions with screen shots for Quickbooks Workforce?

QuickBooks Team

Re: The older "ViewMyPaycheck" had instructions that we could email to new employees. Does "QB Wo...

Hello, @amossun1.


Thank you for pointing out that the printable instructions attached are for setting up an employee's access with ViewMyPaycheck. Allow me to join the conversation and share some information about it.

 

Currently, there is no set of updated instructions with screenshots for QuickBooks Workforce. While the PDF form is designed for the old site of viewing paychecks and W-2s, much of the information and steps are relevant for the new platform.

 

Below are the steps for employees to get started with QuickBooks Workforce:

  1. Log in to personal email.
  2. Click Get access for paychecks on the email invite sent by the employer.
  3. Once you’re on the QuickBooks Workforce website, you’ll be prompted to create a user ID or sign in with an existing one. 

Right after, you should be able to see Paychecks or W-2 on the left navigation. Here are articles for more information: 

That should do it. Let me know if you have any questions, I’m always here to help. Have a good one!

Level 1

Re: The older "ViewMyPaycheck" had instructions that we could email to new employees. Does "QB Wo...

Most of this advice appears geared towards Quickbooks Online.  We use Quickbooks Desktop Pro.  There is no area in the Employee section to "send an invite".  We have an employee who started about 4 weeks ago and cannot login (or sign in) to view their pay information.  Further, when you google viewmypaycheck or Quickbooks Workforce the results are sketchy and unhelpful.  It appears the only way to access the system is if a person was previously set up with the old ViewMyPaycheck platform.  Manually typing in "workforce.intuit.com" returns a page that is unable to load due to timeout.

Please advise.

QuickBooks Team

Re: The older "ViewMyPaycheck" had instructions that we could email to new employees. Does "QB Wo...

Let’s get the new employee set up to view paychecks and W-2s online, @Timwayers.


You need to log in to your Intuit account in QuickBooks to send the invite. Here’s how:

  1. Go to the Company menu and select My Company.
  2. Click the Manage Your Account button for QuickBooks to open a browser and direct you to the site.
  3. Enter your Intuit ID and password.
  4. Select Manage Payroll Cloud Services from the Employees menu.
  5. Change the status to On under QuickBooks Workforce.
  6. Pick Invite Employees for the list to appear. 
  7. Add the email address of the new employee.
  8. Hit Send Invite

Please check out this article for more information: Give employees online access to paychecks and W-2s.


Then, have your employee access the email to accept Workforce invites. This is only valid for up to 30 days after you sent it.

  1. Open the email from Intuit Services with a subject: Finish setting up with (business name).
  2. Click the Get access for paychecks link to accept the invite.
  3. Set up an Intuit account.

Once done, your employee should now be able to access the website by going to workforce.intuit.com. Here’s an article that tackles more about this: QuickBooks Workforce: Access your paychecks and W-2s online.


That should get you pointed in the right direction.


Keep me updated on how this goes. I want to make sure this gets taken care of. Have a good one!
 

QFP
Level 2

Re: The older "ViewMyPaycheck" had instructions that we could email to new employees. Does "QB Wo...

We have this same problem and it cannot be resolved at this time, according to customer support.  When you get to the step where you send an invite to employees, a list of employees is supposed to pull up.  However, ours is blank.  Customer service said that their engineers know it is a problem and they are working on it, on a case-by-case basis.  (SMH)  If you call in and start a case number, it may, or may not escalate your case. 

 

This is very frustrating for desktop users, and Quickbooks hasn't put out any information letting their clients know that this is a problem, and there is very little feedback when searching the internet.  Furthermore, it becomes even more frustrating because you continually find instructions to the old way of VMP, which is now out of date.  Most employees go to the screen where they are supposed to sign up....only to find that they cannot sign up because there is no spot for them to click to sign up.  It just assumes you already have an Intuit account to access this information.  

 

I dont understand why QB/Intuit didn't give users of this feature, a heads up that the process had changed and that you now have to send an invite.  I'm guessing that its because the Invite Employees option does not work.....

 

 

Anonymous
Not applicable

Re: The older "ViewMyPaycheck" had instructions that we could email to new employees. Does "QB Wo...

Hi, @QFP.

 

I understand your frustration about this reported issue when sending invites to employees to view their pay stubs. This should be the last thing you have to worry when you're busy managing a business.

 

Our Product Team is investigating this behavior you're seeing and are working to fix this as soon as possible. 

 

I appreciate you sharing your thoughts about this. Letting us know about your feedback will show our developers what they need to consider in future updates.

 

Please let me know if you need anything else. I'm here to help.

Level 1

Re: The older "ViewMyPaycheck" had instructions that we could email to new employees. Does "QB Wo...

Having the same problem here and now get to deal with some very frustrated new employees who think I dont know what I am doing ..... 

QuickBooks Team

Re: The older "ViewMyPaycheck" had instructions that we could email to new employees. Does "QB Wo...

As an employee myself, I totally get how yours feel right now, jp24.

 

Just yesterday, we started receiving similar reports about customers not seeing the list of employees to be invited to access QuickBooks Workforce.

 

Let me reassure you that we are doing our best to get to the root cause of this issue. To help us monitor the number of affected users, I'd encourage you to get in touch with us. We will add your company details to our notification list so you'll get a reminder once a resolution is available.

 

Here's a link for the steps to get connected with one of our phone agents: Contact the QuickBooks Desktop Customer Support Team.

 

Your patience as well as your employees' is much appreciated today. I'll be around if you still need me.

Level 2

Re: The older "ViewMyPaycheck" had instructions that we could email to new employees. Does "QB Wo...

The workforce is not working for any of my clients.  Some clients the employee list never populates, other's get an "invitation error", others are getting an error saying they do not have security to invite employees even though they are logged in QB as Admin!   I was told by support that they are working on it.  Why would QuickBooks enable this before testing?  This is unacceptable service.

Moderator

Re: The older "ViewMyPaycheck" had instructions that we could email to new employees. Does "QB Wo...

This is certainly not the experience we want you to have, @LDille.

 

Right now, our Product Engineers are still investigating the root cause of the issue and continuously working to fix this as soon as possible. Since you already contacted our Phone Support team, rest assured that we will notify you through email once this has been resolved. I'll also update you in this post as well.

 

Thanks for your patience while we look into this. Please let me know should you have any follow-up questions in the comment. I want to make sure everything is taken care of for you.

Level 1

Re: The older "ViewMyPaycheck" had instructions that we could email to new employees. Does "QB Wo...

How do I get added to the email notification list when this is resolved and I hope it is soon!!

 

Thanks,

Joleen

Anonymous
Not applicable

Re: The older "ViewMyPaycheck" had instructions that we could email to new employees. Does "QB Wo...

Hello, @jrsytsma.

 

Let me help route you to our Online Payroll Specialist so that they can pull up your account in a safe environment and sign you up to receive email updates regarding this ongoing issue.

 

Here's how to reach them:

 

  1. Go to https://payroll.intuit.com/support/contact/?infosrc=qs&service=64.
  2. Choose your payroll product and click the chat with us link.

Let me know if I can be of further assistance with using the workforce. I'm here to help however I can.

Level 2

Re: The older "ViewMyPaycheck" had instructions that we could email to new employees. Does "QB Wo...

Any idea how long this is going to take?  Is this a push to get everyone to sign up for QB Online? 

Level 2

Re: The older "ViewMyPaycheck" had instructions that we could email to new employees. Does "QB Wo...

It's been almost 5 months since this question was posted.  There still isn't a fix??

QuickBooks Team

Re: The older "ViewMyPaycheck" had instructions that we could email to new employees. Does "QB Wo...

Hi, @BethatVIVO,

 

The investigation is still in progress and our engineering team is diligently working to resolve this issue.

 

We'll update this post once we found a fix.

 

Our ViewMyPaycheck team can also help if you have additional questions with viewing paystubs online. You can chat them from Monday through Friday, 6:00 AM to 6:00 PM PT. 

 

We appreciate your patience while we look into this.

Level 1

Re: The older "ViewMyPaycheck" had instructions that we could email to new employees. Does "QB Wo...

Our company changed over to a payroll service that uses quick books the first of this year.  I should have jumped through the hoops to be able to get my pay stubs then but I did not.  Now it seems I must wait for the "engineers" to fix the problem(s).  Going back to the start of the posts, it looks like this has been a known issue since February.  I did try to get some answers from the support line but all they did was tell me that I needed to have my employer "invite" me to be able to see the stubs but reading through this thread, that function does not work at all.  They gave me outdated advise.  Not only that but I find there all the support staff is overseas.  No staff in this country.

 

I would add that every state requires the employer to furnish the employee with a pay stub be it printed (this is the case for North Carolina) or electronic.  This is a basic function of payroll and it seems that this problem is not being given the attention it deserves.  I have not contacted the state employment commission or a lawyer yet but if this is not resolved very soon, I will have no other option.

 

Our payroll service was kind enough to supply me with all my pay stubs so far this year but they did not have to do that.  Also, they are not set up to do that for all of there clients' employees every pay period.  I suggest intuit get their act together as I am sure they will shoulder the liability for this problem that should never be a problem.

 

FIX IT!!! 

QuickBooks Team

Re: The older "ViewMyPaycheck" had instructions that we could email to new employees. Does "QB Wo...

This isn't the kind experience that we'd like you to have, @AbsolutelyAppalled.

 

I hear you and realize the importance that this can have to your business. However, our engineers are still narrowing down this issue to determine its root cause so they can utilize a constant resolution.

 

Rest assured that you'll receive an update about this concern via email, since you've already reached out to our Customer Care Team. 

 

Also, whenever I have some updates available, I will update this thread to let everybody know so you can get back to business.

 

Thanks you for your patience while this is being worked on.

 

Please let me know if I can be of additional assistance. Have a good one!

Highlighted
Level 2

Re: The older "ViewMyPaycheck" had instructions that we could email to new employees. Does "QB Wo...

Agreed.  This is unacceptable.  Every client is getting a different error, some say they do not have the proper security, some say invite failed and some do not even populate with the employee listing.  Paper checks or e mailing a pdf is not the solution.  I suggest the "engineers" speed up their "fix"

Moderator

Re: The older "ViewMyPaycheck" had instructions that we could email to new employees. Does "QB Wo...

Hello, LDille,

 

I understand your time is valuable and I want to resolve this issue as soon as possible. For the meantime, we will need to wait for an update on the ticket that we have submitted about this issue.

 

When we have more information about the status of this issue, we will update you. We will send the updates on your email address associated with your Intuit account.

 

Just in case you need tips and related articles in the future about the "How Do I" steps in QuickBooks Online, visit our QuickBooks Community help website for reference: QBO Self-help.

 

If there’s anything else you need help with concerning your QuickBooks Online account, please let me know. Take care.

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