I tried following the instructions you gave, but it did not clear an error that comes up, "Company Realm Error - The access to VMP admin view is denied because the realm ID was not found. To access administrator privileges for ViewMyPaycheck, 1) Close and reopen your company file. 2) On the My Company window, sign in with your credentials (Intuit login and password) in respective fields."
I did what the message said, but cannot find anyway to resolve the realm issue from logging into the My Company area.
The employees who were using View My Paycheck have all converted over to the Workforce, and it is working fine for them, but other employees or new employees are having issues, getting a message saying "Your employer isn't connected to Quickbooks Payroll. Contact them to access your paycheck" I was going to send invites to these people. but cannot access that because of the realm ID issue. I am thinking it is connected, but not sure. Is there any help regarding this realm issue? And if it can be fixed, will I be able to send invites? Sounds like a lot of users are having issues with this, even without the realm issue.
[email address removed]
Thanks for posting in the Community, @angiejgund.
Currently, we have an ongoing investigation about viewing the Workforce. The case code is INV-32422, where you encounter a Company Realm Error in which you have applied the steps. Our Engineering Team is working its best to fix the issue.
Rather, I recommend contacting our Customer Care Technical Support to tag your account on the INV. That way, you'll receive a notification via email once our Engineering Team resolves the issue. To reach support, press F1 and click Contact Us.
If you want to chat support online, you can use this link: Chat Support.
This article will serve as your guide about the availability of support in a given time frame: Support Hours and Types.
Please feel free to leave a query through this post if you need assistance. I'm always here to help. Take care!
Hello there, @KeithL1.
Have you tried performing the workaround shared by my colleague? I recommend doing so to be able to send a Workforce invite to your employees. Rest assured that our engineers are all hands on deck to make sure they provide a solution as soon as possible.
Here are the detailed steps:
Right after, reset the Intuit ID settings in QuickBooks:
Open the QBW.INI file again by following the first set of steps above and remove the configuration added. Lastly, reset the Intuit ID Settings again. Once done, refer to this article to invite your employees, set up their accounts, and make sure they can access the forms: Set up QuickBooks Workforce for your QuickBooks Desktop.
I also recommend giving our Customer Care Team a call to add your account to the list of affected users. An email will be sent to you with any new information to assure you’re up to date with the progress of the investigation.
Please follow the steps given by Jovychris_A to contact support.
Leave a comment if there’s anything else you need. I’m here to keep helping. Take care!
Thank you for following the workaround, JulieWi.
Since the error persists, I recommend contacting our QuickBooks Support. They have tools to check your account and resolve this for you.
Check this article for reference: Set up QuickBooks Workforce for your QuickBooks Desktop.
Stay in touch with me if there's anything else you need help with.
This doesn't seem like a high-priority bug fix for Intuit, is it? It sure is for those of us and our clients that really need to give access to employees to see their paystubs. What is the estimated time of a bug fix?
Not sure if my earlier Reply posted...
It doesn't seem like this is a HIGH PRIORITY BUG FIX for Intuit. It sure is for those of us and our clients that need to give online access to employees to see their paystubs!! Providing employees with a copy of their paystub is required by law!! So since this BUG has been going on for a very long time with no fix (and the work around is not a very good option), when exactly does Intuit plan to "follow the law" and fix the bug?
This issue has already been resolved. You can perform the steps mentioned by @KhimG if your employees are still having trouble viewing their paystubs. Once done, resend a Workforce invite to them. Here's an article for the detailed steps: Set Up QuickBooks Workforce For your QuickBooks Desktop.
For future reference, I have added this article in case you want to run a report with most deductions and company contributions: Run Payroll Liability balances Report.
Please keep me posted if you have questions about payroll. I'll be right here to help.
How do I help an employee who has been locked out of Workforce? It tells him to contact his employer (me), however I do not see anything that allows me to reset is his information for him. He's already answered the security question option and still nothing.
It's nice to see you again here in the Community, @BethatVIVO.
Your employee has the option to reset his password by clicking on the I forgot my user ID or password option upon logging in to Workforce. Please see the screenshot attached for reference:
From there, just let him follow the onscreen instructions to reset the password successfully.
To give you more details about how your employees can view their paychecks, please see this link: View your paychecks and W-2s online in QuickBooks Workforce.
I've also added here an article about emailing pay stubs in QuickBooks Desktop, in case you need it in the future.
Let me know if you have any other questions. I'll be around to help. Have a great day!
Hello! He has done all of that and is still locked out. It told him to contact his employer (me) to reset his information, but I have no way of resetting anything for him so here we are.
Hi there, @BethatVIVO.
I completely understand where you're coming from and I know how it feels when you're experiencing issues when working in a certain task. Since resetting the password option does not work, I recommend contacting our Payroll Support Team to help your employee access the Workforce page.
They have the tools to access your employee's account to verify the correct login information and use the screen-sharing session to help check the root cause and find a solution to this issue.
Here's how to reach them:
They are open every Monday to Friday at 6 AM – 6 PM Pacific Standard Time (PST). On weekends, they are only open on a Saturday at 6 AM – 3 PM PST.
Please let me know if you have any other issues or concerns in the comment below.
While all that is great, we aren't allowed to do screen sharing at work. I'm not sure why it is telling employees to contact their employer to unlock the account when we don't have that option. I'm not sure why this has to be so difficult.
Beth, Try this number [removed]. This Workforce has sucked so much time out of us, it is awful. Not only is it difficult to get answers/solutions they seem to have added a layer of security which keeps the actual person out that created the paycheck in the first place.
The Community is page is a public forum, where we’re unable to let our customers display any personal information. This is to ensure your security under our care.
Our Help and Contact us feature is our way to let our customers reach out to other departments for assistance.
Let me share this article about our availability and other support we offer: Support hours and types.
Should you have other concerns, just hit the Reply button below. I’m always here.
@Abparker1 I can help here. Have you tried basic trouble shooting? Opening QuickBooks through an incognito window (private browser) sometimes helps relieve issues when something disappears off your screen. If using an incognito browser works you can clear cache on your regular browser then close and reopen the browser to sign back into QuickBooks. The option to send an email should then be visible. If you continue to have issues you can Contact Support and they can assist with further technical support.
Let me know if you have additional questions.
I am getting the same error message, as of 3/20/20. Was the issue fixed for just single employers or is it fixed for the accountant's version as well?
I can send invites for one employer, but get the error message for another. When i press F2 and F3 there is no "Open File".
I do see a place called "Services Information" with a "Company Realm ID null" is this the issue?
Thanks for posting to the Community, @Tara Patterson.
Since you are getting the same error, it's best to contact our Customer Care Support. They have tools to pull-up your account and help check the cause and fix it.
Let me show you how:
Please know our support for QuickBooks Desktop Payroll is currently limited to chat only due to COVID-19 (Coronavirus).
You can get back to this if you have further questions. I'd be happy to help. Have a good one!
Our client's Quickbooks file is hosted so we cannot get into or open the .ini file. This work around does not work and did not solve the problem. Almost a year now we have been unable to invite employees to the point that some have quit the company. And when an employee of my client calls in or contacts support you send an email telling us how to invite the employee. If we could we already would have so long as we can schedule time for our owner or manager to log into the file as admin. A payroll admin with no access to invite the employees they are paying. Years working with ViewMyPaycheck and no issues, more than 2000 employees paid over the years. Then Workforce and nothing but issues. Ridiculous that you cannot get this fixed so it works for everyone or just change it so no one has to invite someone to see their paystubs and W2s.
I appreciate that you kept us posted with the issues you have, Payroll 123.
The investigation that my colleagues mentioned about is already closed and I suggest getting in touch with us again so we can walk you through the detailed steps on how to resolve it. We can use the steps given by my colleague above on how to connect with us.
My colleagues and I are here to help if you've bumped into troubles. Thanks for you patience and always keep safe!