The request to publish ProAdvisor Profile rejected without clear reason

Thank you so much @AldritchM  for the reply. I got certified less than two month for QuickBooks Online as part of QBOA. I will contact the support team as recommended. I will let you know once I have final update. 

Kind regards,

Hi AldritchM, just to let you know, I keep submitting the requests and they keep being rejected even after I call customer service. Customer service said the issue was related to the IP address then I realized I was submitting the requests when I was on vacation visiting family back home. I didn't submit the request until came back. I started submitting requests again when I came back but all the requests got rejected. In the first place, if I knew the IP address would be an issue, I was not going to submit the request when I was overseas as I didn't see that in the guidelines. I will contact customer service again today    

Hi, 

Did your profile get verified and approved? I am facing the same thing. Got denied twice without any clear reason. 

Hi, 

It has not been solved until now. I don't know how many times I spoke to the QB Canada support team since last December and wasted how many hours. They keep opening case and closing cases. Please don't log in and submit the request if you are doing it while you are overseas. "The logins must be from the region you have been attempting to publish in for the past 90 days". I submitted the request while I was on vacation back home. It seems there is a policy about login but they didn't put it in the guidelines. Since last September, I have been trying to know what caused the issue, it impacted my chance to publish the profile without knowing about the procedure of login that is in place. They never requested the address proof, just rejecting the request. In addition, I called them many times to request a change of the account manager since he doesn't reply to emails about this issue and every time they transferred the call to another department that never answered or return the call. 

Hi AldritchM, The issue has been solved finally after many back and forth with customer service and the back office teams. Thank you so much for the help.

Hello, RaedR.

Thank you for getting back in this thread and verifying that my colleague's suggestions above worked for you. It's our goal to help you get the most out of QuickBooks.

We're glad to help you with any issue relating to QuickBooks. If there's more, add them below. Have a great day!

If I only have Quickbooks online and Quickbooks payroll certification do you think not having the desktop certification is why they keep rejecting? The explanation doesn’t make sense, or should I call to talk to someone? Thanks!

Good to see you here in the Community, @Julissa5.

One of the reasons your profile may not be published or rejected is not because you don't have desktop certification. It depends on the address and location where you logged in as well as validation. It is most common to be rejected because the address in their profile does not match the address in their submitted ID.

You'll have to double-check that the correct home address is provided in your profile to avoid any issues with locating it. If you have already reviewed it and are still experiencing the same problem, you'll want to reach out to our support team again so they can help reverify your ProAdvisor Profile.

Here's how to get the support details:

1. In your company, tap the Help icon in the upper right to display the support window.
2. Go to the Assistant tab and enter a brief description of your concern in the Type Something bar.
3. Press the Get help from a human link to see the support options.
4. Choose Chat to initiate a conversation or Callback to speak with an agent.

Please ensure you're contacting them during their business hours. Check the Accountant section in this article for the support hours: Support hours and types.

Also, you may want to check out this article as your reference to know the general rules and answer the most commonly asked questions about ProAdvisor profiles and the Find-a-ProAdvisor website: Learn about ProAdvisor profile and Find-a-ProAdvisor guidelines.

To learn more about the program and gain insight into the standards that need to be adhered to, along with the details of the Program Agreement, I suggest referring to the following pages:

• QuickBooks ProAdvisor Program Agreement.
• QuickBooks ProAdvisor program member guide for brand use.

Please let me know in the comments if you have other concerns regarding your QuickBooks ProAdvisor profile. Please post your reply here, and I'll be there with you as soon as possible. 

Hey I am having the same problem, but I was told by customer care that I need to complete my advanced certification. Is that true? I see proadvisors on the directory with just an online certification.

I can share some information about the certifications here in QuickBooks Online (QBO), Khalifah.

Although there are two types of certification, you can use your regular QBO Certification to publish your profile in QBO ProAdvisor instead of completing your QuickBooks Online Advanced first.

If you want to acquire the QuickBooks Online Advanced Certification, ensure that you fulfill the necessary testing within the specified period, submit all required ID verifications, and adhere to the other requirements outlined in the QuickBooks Agreement.

For more information about QuickBooks Certification, you can follow these articles:

• QuickBooks ProAdvisor Program Agreement
• QuickBooks ProAdvisor program member guide for brand use
• Frequently Asked Questions about ProAdvisor training and certification

Furthermore, you would like to learn more about the general rules and common questions regarding the ProAdvisor profile and Find-a-ProAdvisor guidelines.

Let me know if you have other questions aside from QuickBooks Certifications. I'd be glad to get back and assist you further.

Iriz, are you saying we need to complete the Advance certification, the regular one doesn't count? I have QuickBooks Online and QuickBooks Payroll, I don't have the Advance do i need to pass the Advance to be able to publish my profile?

Thanks!

Thank you for joining the thread, Julissa5.

When it comes to certification, there are two types of training available: QuickBooks Online and QuickBooks Online Advanced Certification.

In order to publish your ProAdvisor profile, it's essential to have a current and valid QuickBooks Online certification. Since you already hold the QuickBooks Online certification, you can proceed to publish your ProAdvisor profile.

To guide you through the process of creating and publishing your ProAdvisor profile in QuickBooks Online Accountant, you can refer to this article: Create and publish your ProAdvisor profile in QuickBooks Online Accountant.

Furthermore, I'm sharing these articles that address common queries about QuickBooks Online training and certification, as well as provide insights into the general rules and common questions related to ProAdvisor profiles:

• Frequently Asked Questions about ProAdvisor training and certification
• Learn about ProAdvisor profile and Find-a-ProAdvisor guidelines

If you have any other concerns regarding your QuickBooks ProAdvisor profile, please feel free to let me know in the comments. Your feedback is valuable, and I'll be actively monitoring the thread to assist you.

Did you get your request approved? I’ve tried several times and keep getting rejected for no reason 

Why can’t I get published???

Thanks for sharing your concern here in the Community, @tsalexander50.

I'll surely help you with your queries about the request to publish the ProAdvisor profile in QuickBooks Online (QBO).

Please check the list below if the criteria or guidelines are met:

1. To appear in the Find-a-ProAdvisor search, ensure you have the latest certification for our supported products (like QuickBooks) for the current year. Otherwise, your profile won't show up.
2. Active ProAdvisor subscription:

• For desktop certification, you need an active Premium or Deluxe QuickBooks ProAdvisor subscription. For QuickBooks Online certification, you only need an active ProAdvisor membership, which is included in QuickBooks Online Accountant and is free of charge.

You may also check out this article as your reference to know the rules and common questions about ProAdvisor profiles and their website: Learn about ProAdvisor profile and Find-a-ProAdvisor guidelines

If you've confirmed that you meet all the requirements and still haven't been approved, I suggest contacting our support team for further clarification. They will utilize their available tools to diagnose and resolve the issue. Rest assured that they will diligently work to identify the underlying cause and provide you with an effective solution. If necessary, they may initiate an investigation to check and help you publish your ProAdvisor Profile. Here's how:

1. Access your QuickBooks Online (QBO) company, go to Help (?).

2. Choose either of these tabs:

• Assistant tab and type Talk to a human.
• Search tab and click on Contact Us to connect with a support expert.

3. Select the preferred method of contact (phone or chat).

You can also check this article for more details and be sure to review their Support hours to know when agents are available: Support hours and types.

In addition, I have attached some articles to help you learn more about commonly asked questions regarding training and certification of a ProAdvisor. These articles provide guidelines and insight into the standards that need to be adhered to, as well as details of the Program Agreement in QuickBooks Online:

• Frequently Asked Questions about ProAdvisor training and certification
• QuickBooks ProAdvisor program member guide for brand use.
• QuickBooks ProAdvisor Program Agreement.

If you have more questions about the ProAdvisor profile, just hit the reply button, and we'll respond promptly. Have a great weekend, @tsalexander50!