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Hi there, joe-dirtstudio-c.
I'm here to share information about the error message you receive when creating an expense from a receipt.
The error message you encounter happens when you turn on the setting for Track Expenses and items by customer and select the second option (In multiple accounts).
To get rid of the error, all you'll need is to set up properly your account by assigning the desired billable expense account(s) to an income account.
To do this, here's how:
Once done, try to create the expense again from a receipt.
To know more about creating billable expenses, see this article: Enter billable expenses. It also contains a video for your visual reference.
For other related articles you can use in the future, you may also refer to this helpful link: Income and expenses for QuickBooks Online.
I appreciate you giving us your time to get you the help you need. If you have any more questions or concerns, feel free to reach back out. Keep safe, joe-dirtstudio-c.
Hi there, joe-dirtstudio-c.
I'm here to share information about the error message you receive when creating an expense from a receipt.
The error message you encounter happens when you turn on the setting for Track Expenses and items by customer and select the second option (In multiple accounts).
To get rid of the error, all you'll need is to set up properly your account by assigning the desired billable expense account(s) to an income account.
To do this, here's how:
Once done, try to create the expense again from a receipt.
To know more about creating billable expenses, see this article: Enter billable expenses. It also contains a video for your visual reference.
For other related articles you can use in the future, you may also refer to this helpful link: Income and expenses for QuickBooks Online.
I appreciate you giving us your time to get you the help you need. If you have any more questions or concerns, feel free to reach back out. Keep safe, joe-dirtstudio-c.
Very helpful. Than you!
Hello, Joe.
I'm glad my colleague was able to help you out.
If you have any other concerns, the Community team is here to help you again. Just say the word and we'll get back to you as soon as possible.
Hello, I just followed these steps and when I assigned it to my desired income and expense accounts, I received this error message: "You cannot change the detail type of an account to "Accounts Payable (A/P)" or change an "Accounts Payable (A/P)" account to another detail type."
Now what do I do?
Thanks for getting involved with this thread, Musaiv. I appreciate you following MirriamM's recommended steps.
You'll want to be aware that you're unable to assign income accounts to expense accounts while in Accountant view when your setting for billable expenses is set for multiple income accounts. To associate an expense account with an income account, you'll need to make sure you're in Business view.
Here's how:
You'll also want to be aware that QuickBooks only allows for one Accounts Payable account.
I've also included a detailed resource about working with billable expenses and different views which may come in handy moving forward:
Please don't hesitate to send a reply if there's any questions. Have a great Friday!
Thanks, ZackE. I was sure to be in Business view when I began attempting to assign an expense account, and after following the steps in this thread is when I got the error message... thoughts?
We appreciate the time you took to share updates on how the troubleshooting went through, Musaiv.
Let me add one more option that can help you sort this out.
Too much stored data or cached and other browser issues can cause errors when recording transactions in QBO. I'd like to provide the the steps that can resolve issues that are similar to this.
Switch or use other browsers if you have Google Chrome, Mozilla, Microsoft Edge, or Safari. They are compatible with QBO and can help us isolate the issue.
Aside from that, you can also create the expense in an incognito or private browsing session. Here are some of the keyboard shortcuts on how to do that:
Once done, check if you can record an expense transaction using the uploaded receipt. If you can, follow the steps in this article on how to clear cached or delete internet files: Clear Cache and Cookies to Fix Issues When Using QuickBooks Online.
I also have these additional articles to share in case you need more guidance when working with your banking transactions:
The Community is always here if you need anything else.
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