I appreciate for doing some basic troubleshooting steps on your end, @5513.

Changing your password is my top priority, so you're able to get back to your business. With this, I'd suggest doing the steps that user Ralph Bush shared above to get rid of the issue. 

Let's open your QuickBooks account again, then enter the new password you've created where it said old or previous password. Then re-type the same password in the New and Confirm Password field. After that, you'll be able to log in to your account. 

For example: 

• Previous: Intuit@2020
• New: Intuit@2020
• Confirm: Intuit@2020

For more details about the process, you may visit the Automated Password Reset Tool link that my colleagues provided over.  Please proceed to the second to the last steps.  

I've also added an article about managing your company information, data, security, and other related topics. 

• Account Management

Let me know if you're able to log in. I want to ensure everything is taken care of. 

QB Pro 2021

 QB Desktop 2020

I'm trying hard to log in to PAY QUICKBOOKS to renew my subscription.  There are two authorized users: the owner who knows nothing about quickbooks/computers/accounting and the old admin person who is no longer here. It says to contact QuickBooks to update this info BUT I CANT. I have tried every version of email/phone number/password possible with no luck. Plase help. I can get into quickboolks to work but I need to update my subscription and apparently that's a different set of IDs

2019 desktop

Hi there, @LJRock.

I recommend contacting our Customer Support Team again, as they have the tools to pull up your account in a secure environment. The option to call is available during their office hours: 6:00 AM-6:00 PM PT Monday-Friday. Rest assured, we will resume normal hours as soon as possible. 

1. Open QuickBooks.  
2. Click Help, then choose QuickBooks Desktop Help.
3. Press Contact Us.
4. Enter your concern, then hit Continue.
5. Select a way to connect with us: Start messaging with a support expert. or Get a callback from the next available expert. 

 You can also use this link to connect with us: https://help.quickbooks.intuit.com/en/contact.

Please take note that it may take a few minutes to connect with our agents as we are receiving a high volume of calls and messages. 

Your patience and understanding are greatly appreciated as we work to keep our staff safe. The Community is open to help you in completing your task with QuickBooks, so please don't hesitate visit us again.

i need help logging in to my account

Hello @gjakobylhilightingsales! Thank you for reaching out to the Community with your login issue. May I ask if you're trying to login to QuickBooks Desktop or QuickBooks Online? 

Here's a great resource for customers to manage their account, including login issues: Account Management Resources.

Another suggestion I have is to take a look at the above answers from other agents. They address both Online and Desktop login issues and might apply to your situation as well.

Once I get that additional info, I’m happy to help continue troubleshooting! Just reply to this post when you're ready. :)

I was sent an email saying my employer had sent my 1099 via intuit quickbooks. When I tried to set up an account it said I already had one (what? not that I know of). Of course I have no idea what the password is, didn't even know I had this account. Tried to re-set the password and after jumping through a lot of hoops, I was able to re-set it, but when I try to log in, I  keep getting "There's an error on our end." So am stuck. And it's super helpful that when you call the 800 number and the bot asks what the issue is and you say unable to log in, the reply is " the only way you can get help or a callback from an expert is to log into your account and...." I CANNOT LOG IN! 

Thanks for joining in this conversation, @sparkerart. I want to ensure you can access your account to view the 1099 your employer has sent you. 

It could be that your email has previously signed up for any of Intuit's products. That's why the system has prompted you that you already had one. 

Good point on successfully resetting your password. Now, let's fix the error you're getting by performing some basic troubleshooting steps. 

First, let's use a private browser or incognito window to eliminate any browser history that may cause a glitch inside QuickBooks. You can refer to the following keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If this fixes the issue, close out the private window and clear the cache on the regular browser. Otherwise, use other supported browsers to help narrow down the cause of this behavior.

If you have any other questions or concerns, don't hesitate to ask. I'll always be around to help. Have a great day!

Thank you for the reply. I don't think it's a browser issue, as it is happening on multiple devices - lapop, pc, etc.

Thank you for responding back to us and doing those troubleshooting steps, sparkerart. For this situation, it would be best to contact our Support Team to investigate the matter further. Since you are having problems logging in, I recommend that you see the QuickBooks Online test copy and do the same procedure to get in touch with us or use our chat feature. Here's how:

1. Click this link to take you to the Test account and place a checkmark to confirm you are human.
2. Go to Help ( ? ) and click Contact Us.
3. Enter your concern, then select Let's talk.
4. Choose a way to connect and add your contact information:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

Please let me know how the conversation goes. If you have any questions or other concerns, simply comment below.  My team and I will be here to help you out! Take care.

2021

Thanks for following this thread, pap1.

I’m here to ensure you’re taken care of. However, I need more information to help me get on the same page.

Did you encounter any errors when working in QuickBooks? What specific process are you having some issues with? Any additional information or screenshots you can provide me will help to ensure a timely solution.

I’m looking to hearing from you again. Have a good one.

Every time I try to log in from any device I get an error message saying "There's an issue on our end. We're on it." See attached photo. However, everyone that received this email from our employer has been unable to get in, so she may have done something incorrect when she set it up. We are all giving up, she is sending us our 1099s via the mail. 

We're aware of this issue and this is being prioritized by our Product Engineers , sparkerart.

I recommend contacting our QuickBooks Online Live Support Team so they can add your account to the investigation (INV-52107). By doing so, you'll receive updates regarding the issue via email.

To get in touch with them, you can use the sample file. Let me show you how:

1. Open this link on a web browser: QuickBooks Test-Drives and Trial Links, then choose QuickBooks Online Test Drive.
2. Select Help (?) at the top right.
3. Enter your concern, then select Let's talk.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

Stay in touch with me if there's anything else you need aside from the login issue. Just leave a comment below, and I'll get back to you.

desktop

I'm here to help you out, girgissally.

If you're unable to log in to your QuickBooks account, I suggest sharing more details about it. This helps me narrow down the resolution that fits your concern. Adding error messages and screenshots would be beneficial too.

In case you'd like to contact our QuickBooks Desktop Support Team. I've added the complete steps to get a representative below: 

1. From the Help menu, select QuickBooks Desktop Help.
2. In the Have a Question window, scroll down to click the Contact us link.
3. This will display the Contact Us screen.
4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
5. Click the Search button to display the Start a Message button.

To ensure that you'll be assisted on time, please see our support hours.

Additionally, to learn how to manage your company information, data, security, and other related topics, I suggest checking Account Management Help articles.

I'll keep an eye on your response. Please tag me in the comment section below to further assist you.

---

I think my Quick Books Desk Top 2020 Program has Data Damage and I undid my Reconciliations trying to fix the problem and I still Have not been able to fix them none of my Balances are equal where they had been

@EXPERThere wrote:

Good day!

 what QB are you using, online or desktop?Quick Books Desk top 2020

 

---

I appreciate you joining in this thread, Gravity.

I'm here to help you with reconciling your account and ensure the balances are equal.

In QuickBooks Desktop, eliminating or adding a reconciled transaction will affect your beginning balance for the next reconciliation.

To isolate the issue, you might want to check if there were changes made to your transactions. You can pull up and run the Audit Trail report to see if there are any modifications.

If there were transactions that have been changed, voided, or delete it will not balance your accounts. It would be best to have the old copy of the reconciliation while redoing it so you can determine what's missing and what's been changed. Doing so will help you ensure the accuracy of your financial records.

However, if there no changes, verifying and rebuilding your data is a good start when it comes to fixing data-related issues in QuickBooks Desktop.

To Verify Data:

1. Click Window at the top menu bar, then Close All.
2. From the File menu, choose Utilities.
3. Tap Verify Data.
   

To Rebuild Data:

1. Click Window at the top menu bar, then Close All.
2. From the File menu, choose Utilities.
3. Hit Rebuild Data.
   
4. You will receive a warning message to backup your company file, press OK.
5. Click OK when you get the message "Rebuild has completed".

You can refer to the following write-up to help guide you in reconciling your accounts in QuickBooks Desktop: Reconcile an account in QuickBooks Desktop. This will provide you link as well on how to deal with discrepancies.

Let me know if you still need help with this or if you ran into a different situation by adding a reply below so I can look further into this. I want to make sure your balances are accurate and you're able to reconcile them. Have a lovely week.

I put in my username and password, and it says the "email and phone number don't match with the email you provided in the Verify your information" page.

Thanks for joining this conversation, @epodowd0308.

If you already followed the steps shared by my colleagues in this thread and the issue persists, I highly suggest contacting our Phone Support team. They have tools that can pull up your account in a secure environment and check the cause of this odd behavior. This can also perform other troubleshooting steps if necessary.

Here's how to reach them:

1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
2. Enter your concern, then select Let's talk.
3. Select Contact Us to connect with a live support agent.
4. Choose a way to connect with us.

For more insights about what to do if you can't sign in to your account, check out this article: Get help if you can't sign in to your account.

For tips and other resources, I recommend visiting our website for reference: Self-help articles.

Please let me know how the call goes or if you have any other concerns. I want to make sure everything is taken care of for you. I'm always here to help. Have a good one!

I have been using the same log in for over a year, and I cannot log in.  I am still getting emails at the email address that is my log in.  Please help!

Hello, mrsbossmba.

I have one more solution to help you log in to your account before we escalate this. 

What error did you receive when you tried logging in to your account? An error message would definitely help me come up with a solution to fix the login issue. 

Also, you can use the I forgot my user ID and password utility to reset your login details. 

1. On the login page, click the I forgot my user ID and password link.
2. In the box, enter your email address or phone number associated with your account. 
3. Click Continue.
4. Continue with the prompts to reset your login details. 

If you're still unable to log in after resetting your credentials, you'll want to contact our support. They can pull up your account details securely and help you fix the login issue. 

You can use this direct chat link to message a support agent. 

When you're finally logged in, you can work on your books for your business. Feel free to check our articles if you need help with your transactions, lists and in other areas in QuickBooks. 

You can create a new thread if you have other questions in QuickBooks Online. My colleagues and I will be there to respond with guides, details and pointers.