When choosing Print and download the document opens in the same window. The only way to exit is by pressing the back button in browser. How can this open in a new window?

Hello reidjwilliams,

To ensure your QuickBooks documents can be printed successfully, could you please specify the exact data you were attempting to print?

I'll keep an eye on your response.

1) When Creating a new invoice. 
2) When Editing an Invoice.

Thank You!

1) Upon completion of a New Invoice. 
2) When editing an invoice. 

(the option expands from the bottom right Green box of options.)

Thanks for your active participation and for providing us with more details about your scenario, @reidjwilliams. This will allow me to assist you better and provide an accurate solution and information based on your specific goal. 

To start off, when you say Print and Download, are you referring to the Print or Preview button on the Invoice page? If so, please know that the Print preview page will pop up from the same page and it's working just as how it's designed. Also, I've replicated your scenario here on my end and I was able to close the page by just hitting the close button (x) instead of the browser's back button. 

See the image below for your reference:

On the other hand, you also have the option to print and download your invoices from the Sales menu which you'll be routed to a new window. I'd be glad to show you how:

1. Go to the Sales menu then select Invoices.
2. Locate the invoice you want to print or download then hit on the dropdown button. 
3. Select Print and you'll be routed to a new window where you can download or print the chosen invoice. 
   
   

However, if the given situation above isn't what you meant, feel free to let me know by leaving a comment below. I'd be pleased to assist you further and provide clarifications.

Moreover, customizing the appearance and layout of your sales forms is a simple yet effective way to enhance your business communications. This will enable your customers and clients to view your forms in a clear and eye-catching manner. To discuss more about this, feel free to check out this article: Customize invoices, estimates, and sales receipts in QuickBooks Online. 

Thank you for reaching out! I'm here to provide you with any further assistance you may need. Please don't hesitate to ask any invoice-related questions or provide more details by simply hitting the Reply button. I'm dedicated to guiding you through this process and ensuring that all your concerns are addressed. Have a great day ahead. 

Thank you for your detailed response and assistance! I will elaborate in efforts to better describe my issue.

In the past, the way that you describe was the case for me, and everything was just fine. However, for the past couple months (after quickbooks started forcing the new Invoice Layout) the way that you have described is not the same on my end.

I am on a Mac using Safari.

If I create a new Invoice or choose to edit an existing Invoice, at the bottom right of the screen I am presented a green dropdown menu. By default that dropdown says "Review and send". Upon opening that menu I have the option "Print and download" (as well as "Receive payment" and "Send link".

If I click "Print and download" the Invoice will open within the same tab of the Safari browser. It is not a pop up window, nor a new tab. It merely takes over the existing Tab that I have quickbooks online open in.

Once the Invoice is displayed, I can hover over the lower part of the page and am presented with 4 icons. (Decrease size, Increase size, Open in Acrobat, Download). There is no "X" to close this page (unless I close the Tab entirely, which will thus close Quickbooks online). The only way that I can return to quickbooks online is to choose the back button in Safari. This returns to a new blank invoice. From there I am able to click the "X" at the top right corner.

What I would like to see is when I choose "Print and download" is for the Invoice to open in a pop up as you describe. Again, this was how this process worked prior to the new Invoice Layout. If I revert to the old Invoice Layout, all is well. However, quickbooks basically informs me that I had better get use to the new Invoice Layout because soon I will not have a choice. *My feelings regarding this are another topic.

Again, Thank you for your Time, Understanding, and Assistance!

I have the same issue. Very disappointed. Everything was working just fine until QBO forced the new Invoice layout on us even after I send emails and messages telling them this is a big problem. It's like they don't even use what they create before they send it out. I noticed the problem within 10 seconds of being forced to use the new layout. Wish this was fixed very very fast since it now takes me 38 minutes to create 3 invoices and print them.

It's as if they don't listen to their users, create new features that make the service not work, and then mark the solution as "solved" when the answer is "yeah that doesn't work anymore." 

Thank you for speaking up! I could not possibly agree more with your comment. Also, thank you to the others above who have also stepped up and commented on my concern. As small as it may seem, it means a lot to me. Plus there are many more situations just like this. This is such a drag dealing with.

I am growing to dislike Quickbooks more and more everyday because of the way it forces us to follow in its path (which is so icky). I am sure that I will eventually complete my move back to spreadsheets in libre office and detach my processes from this trap. Until then, Cheers. 

Has this issue been solved? I am having the same problem. The new layout makes everything much more difficult.

I understand that changes like these can be challenging, Asphalt. Your thoughts are invaluable as we strive to enhance the user experience.

Please submit your suggestions and concerns leveraging the Feedback option in QBO. It is the most effective way to communicate with Our product development team. They regularly review these submissions to guide future updates.

To send your input, here's how:

1. Open your QuickBooks Online account.
2. Go to the Gear icon located at the top-right corner of your screen.
3.  Under the Profile section, select Feedback.
4. Type in your suggestions and then click on Next.

To keep updated on the product's latest release and updates, you can check out this article: QuickBooks Blog.  

Additionally, I recommend bookmarking these articles that can help you manage your invoices more effectively in QBO:

• Customize invoices, estimates, and sales receipts in QBO
• Set up and send progress invoices in QBO
• Record invoice payments in QBO

We appreciate your patience as we work to improve your QuickBooks experience. Reply to this post or create a new one if you have other questions or concerns about handling invoices in QBO. The Community is here to support you, and together, we can navigate these changes to enhance your workflow.

Finally, this issue seems to have been resolved.

Today while creating a new Invoice I clicked the 'Print and Download" option and the Invoice opened in a new browser tab! Nice! *This is how it had worked once upon a time...

From this new tab I am able to create my pdf and then close the tab, thus, returning me right to where I left off in the tab that I have quickbooks online running in. 

Thank you for the update, reidjwilliams.

I couldn't agree more with the updates you've shared regarding using the Print and download workflow when previewing and converting invoices to PDF in QuickBooks Online using the new invoice layout.

Please let me know if you need help with anything else or have any other concerns. Don't hesitate to reach out, We are 24/7 active. Have a great day!