Where can we submit website bugs?

Thanks for reaching out to the Community, @userdownriverspeech.

May I know that specific issue you're having with QuickBooks Online (QBO)? Are you getting any error messages? Any additional information will help me provide the best resolution.

In the meantime, try signing into your QBO using a private browser (incognito). This will help us check if this is a browser-related (cache and cookies) issue.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

If everything looks good, go back to your default browser and perform a  clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

For tips and other resources, I recommend visiting our website for reference: Self-help articles.

Reach out to me in the comment section below if you have any other concerns or questions, and I'll get back to you right away. I'm always here to help. Have a good one!

thanks for reaching out. No incognito or clearing data and cache does not work.

Here is what I am experiencing with customer search functionality resetting itself....

Via: QuickBooks online
Browser: Mozilla FireFox version 84.0.2 (64-bit)
OS: Windows 10

Steps to reproduce:
1. Via QuickBooks online, go to the left menu pane
2. go to sales -> customers and select a customer with an invoice balance
3. Open that customer invoice
4. click the X in the upper right corner
5. to the left is a customer search bar, start by typing the first few letters of another customer with a balance
6. wait 2-5 seconds....then the customer search results should reset themselves automatically.

Thanks for actively responding, @userdownriverspeech.

I appreciate you for trying all the steps to resolve the issue. At this point, I'd recommend contacting our Customer Care team. That way, we can take a closer look at the issue and help you fix it.

We can also request to investigate the issue whenever necessary. 

You also want to visit our QuickBooks Articles Hub to search for some knowledge-based articles and Community answers from users like you.

I'll be here to help you with your other concerns. Take care. 

To clarify, will you be requesting the issue to be looked into?

It seems there is something wrong with the program.  We cannot enter any data (quotes, invoices, payments, purchase orders, bank transfers, etc).  I press on the corresponding button but nothing happens.  This is a glitch that started today.  Other people from our organization are reporting the same thing.

I tried the chat but only get this message:  "Unfortunately, our help channels are currently closed."

HELP!!!

Welcome to the Community, 1156 8939 95.
 

I've reviewed out ongoing/solved investigations and can confirm there's currently no records of customers reporting that they're unable to create invoices, purchase orders, etc.
 

I also tested this myself in our test drive account and was able to create an invoice and purchase order. Here's an image showing my experience:

Since you're unable to create records, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check if you're able to create transactions.
 

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If you're still unable to create records while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.
 

In the event it continues occurring while using incognito, you'll initially want to try switching to another browsing application.

Here's a list of supported browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Safari 11 or newer

You can also check a browser's compatibility with your books by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an older version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.
 

In the event you've found no problems that could be causing this with your browser, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

I've also included a detailed resource about system requirements which may come in handy moving forward: System requirements
 

I'll be here to help if there's any questions. Have a great day!

somehow i can't get into my original account i posted with and somehow i missed your reply

The video i watched that you posted does not seem to use the same steps.  I have been through MANY versions of google chrome 64 bit version at this point and the bug still exists (using regular and incognito mode)

I can also replicate this using the latest version of Microsoft Edge

Replication steps:

1. log in and from the dashboard, click on "invoicing" on the left side
2. search for some customer in the search bar, click on that customer
3. Click on the latest invoice
4. add a line item to that user's invoice then click "save and close"
5. from the page you land on after closing the invoice, start typing a new customer in the "filter by name or details" search box on the left side but only type a few letters of their name and wait
6. the search should reset itself by itself

if you do not see it the first time, repeat steps 3-5

Link to video demonstrating bug with Edge - https://photos.app.goo.gl/KbE6duMQ7x6cUPCG8

Link to video demonstrating bug with Chrome - https://photos.app.goo.gl/T5zdd4ssc5VuBCFT8