I am 100% in agreement with you.  I'm very upset to see the $10 fee per transaction.

I never received free service, there was always a $0.50 fee per transaction on my account. I wished then not having any charge at all since they took 3, 4 days to deposit the money in my bank account. $10 per transaction is more that I wish to pay, I do not need the next day deposit, really it is not next day it is 2 day deposit for a very significant amount of money. I am very upset.

Thank you for the tip.  I have also sent a message to investor relations.  I feel like we should have been able to OPT OUT of this fee for speed nonsense.  I also have one client who has quotes to customers in the pipeline that he did not build in this 1% fee, so he's stuck paying it out of his revenue.  This is a bad look for your company, Intuit, and a bad look for me, consequently as an accountant with several clients.  I have one I was working toward payments, but will encourage him to stick with cash and checks, and not even use the credit card side and pay THOSE fees.  I am very angry about this!

I have a client who has quotes in the pipeline.  He didn't build in the 1% fee on those, so he's stuck unless he can get them to pay cash or check...which is super inconvenient because of the hours he works to get to the bank.  This makes me very angry and makes me look bad to my clients.  

Thanks.  I, too, messaged investor relations.

Hello and thanks for your reply. I am also surprised to see we are bring charged for ACH payments, and I see that you advertise a 1%/max of $10 fee per transaction. However, I am tracking the ACH fees attached to our customer payments and many of them are over your "$10 max" per transaction, so is this false advertising? 

I appreciate your time getting back here, @dirtdiva79. 

Let me share with you some information about processing fees in QuickBooks.
 

Currently, there are changes to QuickBooks Online Payments Bank Transfer (ACH) Deposit Speed and Pricing. Starting April 2021, ACH payments will deposit the next business day and you'll be charged a 1% transaction fee (max$10) on each transaction. That's why you're now being charged transaction fees. 

This price increase helps us to continue investing in and innovating our products and services. Also allows us to continue adding new features that can help you manage your business. I understand that this costs you much than what is used to. So, I'll take note of this idea. 

Additionally, there will be no charge for credit card or debit card payments. And they'll continue to deposit the next business day at your current rates. 

To learn how to check when QuickBooks deposits customer payments into your bank account, please visit these articles: 

• Find out when QuickBooks Payments deposits customer payments
• QuickBooks Payments FAQ

Let me know in the comment section if you have further questions about processing fees in QuickBooks. I'm always here, ready to provide explanations. Keep safe. 

@dirtdiva79 

The reply you've received from the "Quick Books Team" member @LollyNino_C, is just a copy and paste answer they are being required to use to reply, if you browse this website you will see the pattern. 

The real answer is that CROOKED INTUIT is GREEDY and continues to CHANGE OUR TERMS OF USE to increase THEIR revenue so that their mega-corporation looks great on reports for their wall street investors. GREEDY INTUIT is betting on the fact that most small businesses need their money from their invoices deposited fast on their bank accounts and are willing to PAY GREEDY INTUIT $10 for each of your INVOICES you collect via ACH. 

THIS IS A RIPP OFF, ask your bank if they offer ACH collections, most banks will charge $0.25 USD to collect the funds from your clients via ACH and deposit it in your bank account in 3 days. 

BE CAREFULL when QUICKBOOKS ONLINE offers new features, they typically start as part of the subscription, once they get a large number of users hooked on the new feature GREEDY INTUIT will change the terms of use or create a new subscription tier and start taking more money from you when they know you will probably pay it to continue to use the feature. They have played these cards with CLASSES, CHARTS OF ACCOUNTS, TAGS, ACH collections, and the list goes on and on.  

Nice copy/paste answer.  I can tell because it's inaccurate.  QB DOES charge fees on credit card transactions.  So you might want to go back and edit that.  Also...not everyone NEEDS the money that fast to pay a fee to get it.  As I said, I have clients with quotes in the pipeline now that they can't just add on money to cover the fees.  They have signed contracts and taken deposits.  Now they lose this fee money, or they have to collect cash or check and make a bank trip.  QB was supposed to streamline this.  Great if you want to offer more services or innovation, then charge the new people and grandfather in those of us who have been loyal customers.  You should have allowed us to opt out of this. 

Oh but notice how their copy and past has changed. They used to say it was a response to what users were requesting. Since users are outraged with that blatantly false statement now they say they just need the money.

"This price increase helps us to continue investing in and innovating our products and services. Also allows us to continue adding new features that can help you manage your business. I understand that this costs you much than what is used to. So, I'll take note of this idea."

Your data doesn't have to be lost. You can convert QBO data to QBDT, or you can pull the entire GL into MS Excel or Google Sheets. There are ways to pull the data so you can easily import it to another system that will take data through excel or google sheets. And you can do this after you cancel your subscription as the data is still available for 12 months after cancellation.

In regards to this thread, I think my clients would prefer a longer turn-around time in exchange for getting the service for free.

I agree 1000%.  There was the option to pay a fee to get the money immediately on a case by case basis, which would still be okay to offer.  We should have a choice, though.

@brandydanielsva 

No accounting app offers the ACH payment for free now. You have to utilize a 3rd party payment processor to do so.

That's fine.  One of my clients who does large dollar construction field jobs is going back to cash or check.  It's free.  So, to get a few dollars in ACH, they lost his credit card processing fees, too.  This is what happens when you mess with people.  

I don't understand why I am being charged the 1% ACH payments from clients.  It states that we are charged this fee so we can receive our payments next day.  This is NOT HAPPENING.  It is still taking 5-7 business days for these ACH payments to be deposited into my bank account.   QB just decided to tack on additional fees.  Not cool

@lmonk1 

Use another processor to accept ACH payments for free.

That isn't the point.....The point is they told us we were grandfathered in.  They gave us the option to get fast 1 day deposits for 1% or wait 5 days for the no cost deposits.  They lied.  That is the point.  I now use melio.  B2B is free.  

@joecpa 

You can utilize both apps to accept ACH payments for free (B2B) and one app offers the instant deposit feature.

https://veem.grsm.io/veems

https://melio.grsm.io/get-paid

Thank you.  I agree.  My small business is now being hit with ACH fees upon deposit.  My customers preferred ACH payments due to no fees, and now I will have  no choice but to pass this fee along to my clients.  Very disappointing!  I already pay a hefty monthly fee to use your services.  I too will be looking into alterative options.  

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@shannonwood67 wrote:

I too will be looking into alterative options.  

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@shannonwood67 

You can switch to another accounting app and you will still need a 3rd party payment processor to accept ACH for free.

Melio does not work for invoicing, it only works for business to business payments, so it's not a viable option for many Quickbooks users like me.  I only learned this after Melio rejected several of my clients' payments, causing even further confusion and embarrassment after I discontinued ACH due to Quickbooks' exorbitant new fee structure.  This a money grab, pure and simple, and it comes at the expense of small business owners who form the core of their customer base and on the tails of a pandemic that significantly impacted the bottom line for most of them.  Shameful.  

@700c 

Are you running a B2C company? No payment processor offers free ACH. one processor offers as low as this one to integrate with QB Online.

I feel and share everyone's pain. Ridiculous to charge for ACH, and also, such a hassle to leave the platform now. Which I otherwise would.

There is no bank in US that charges a percent on an ACH given it is all automated. There usually a nominal transaction fee with maximum. If QuickBooks is now in banking industry then should be falling under the same regulations as any other bank, which I would imagine there are regulations on Transaction handled by Federal Reserve.

Are you implying Intuit is now in banking industry?