I know how you feel about the charges on ACH payments.

I'm here to share additional details about the update. As an accounting software, QuickBooks provides an option to easily process payments. Since banking is a part of our program, we also have our payment processing fees.

QuickBooks Payments takes processing fees each time you process payments from QuickBooks Online (QBO). Please know that we made this update to continue investing and to make improvements to the QuickBooks product.

I recommend contacting Payments Support if you need clarification about the charges.

Additionally, I've added this article for more information if how long it takes to get customer payments in your bank account: Find out when QuickBooks Payments deposits customer payments.

I'm all ears if you have additional question about the ACH payments charges. I'm always here to help. Take care.

If the max fee is $10 why am i getting charged more than that?  I have a $12.00 and $30.00 transaction fee from the past couple weeks

Thank you for joining the thread, @nhmorgan01. Let me guide you in the right direction for help.

QuickBooks Payments is a feature designed to take payments from QuickBooks. It charges a fee every time you process a transaction, and it also depends on how you processed the payment.

You can check out this article about the fee type and the transaction fees charged by QuickBooks Payments.

I recommend contacting our Payments Support team to assist you in real-time and provide detailed information about the charges. Our support team can pull up your account and check every transaction in it.

I also added this article to learn more about when QuickBooks Payments deposits customer payments.

Let me know in the comment section if you need further assistance with your bank transactions. The Community always has your back. Have a good day ahead!

So I spoke to customer service asking about the fees I was getting charged that were greater than $10.00 and learned about this garbage practice of Quickbooks Payments:

I sent my customers multiple invoices (they need a separate invoice for each project we do).  On the customer's end they are able to do a batch payment and pay the total of all invoices with ONE singular ACH transfer.  You would think one transfer means one ACH fee, right?

NOPE.

Quickbooks charges a separate fee for each invoice even though they were all paid with one payment.  I had one ACH transfer payment that was charged $30 in fees because it was for 3 invoices.

Do yourself a favor and look for another payment company or go back to paper checks.  These fees on top of a monthly subscription are thievery.

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@nhmorgan01 wrote:

Do yourself a favor and look for another payment company or go back to paper checks.  These fees on top of a monthly subscription are thievery.

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@nhmorgan01 

If you are running a B2B company, you use use a 3rd party processor to accept ACH payments for free.

I find that I'm getting charged a 1% fee, but it doesn't cap a $10 max.  I'm definitely being charged 1% of the full transaction.  Can you please clarify?

Hello there, dennynguyen.

Allow me to share with you some information about processing fees in QuickBooks. 

If you sign up for Merchant Services or QuickBooks Payments and process payments, you will incur processing fees each time a customer pays an invoice. These charges vary depending on how you processed the payment. Here's a link to our website for the updated fees: Standard Payment Fees & Rates.

I've also added this article as an additional resource if want to make sure that your payments and processing fees will be recorded to the correct accounts: Choose where to record payments and processing fees for QuickBooks Payments.

Leave a comment below if you have follow-up questions about processing payments. I'm always here to help. Have a great day!

Yep!  They screwed us more and raised the cap to $15 (per invoice, NOT per ACH transfer) for existing customers and NO CAP for any customers that joined after they implemented the raise.  They know they don't have any decent competition and continue to bleed us dry.

The one good thing they have going is the 5% APY in envelopes in their QB checking accounts.  I keep some funds in there to accrue interest to try to offset all their fees