Error message

Try opening your QBO account on any private/incognito browser.

We're glad to see you, and we understand how you feel about the errors you get when entering an invoice in your QuickBooks Online (QBO) account, hoffmann. We're here now. We'll ensure you can continue with your business in our program, especially in managing invoices.

Let's work together and perform some troubleshooting steps to get the error fixed. The issue you encountered may be due to a browser cache-related issue that's causing the error in entering the details of your invoices. Your browser saves files to load websites faster on your next visit. But over time, it'll get outdated, which can cause errors and performance issues using the program.

Here's how:

1. Restart your browser.
2. Log in to your account in an incognito or private browser and see if you successfully create invoices. You can use these keyboard shortcuts to launch a new private window:

Google Chrome: press Ctrl + Shift + N

Mozilla Firefox: press Ctrl + Shift + P

Safari: press Command + Shift + N

If it works on the private browser, you may go to the regular browser and clear your browser's cache. Then, see if it works. Otherwise, you can use another supported browser.

We'll include these articles for future reference in managing invoices in our program:

• Create invoices in QuickBooks Online
• Record invoice payments in QuickBooks Online
• Customize invoices, estimates, and sales receipts in QuickBooks Online

Keep us posted if anything else you need help with. We'll always be around, ready to assist you and ensure you achieve your goal with our program, hoffmann. Take care always and have a good one!

Great you gave me the classic "have you tried ctrl+alt+del" solution.  yes I have restarted my browser and cleared the cache.  It is not that it never worked and I have been able to do some work intermittently, the issue is your system is claiming an error but cant identify where the error is. If I shut down and reload I can work for a few minutes before the same error comes up.  It happens on different machines and different browsers.  PC and Apple.

I appreciate your quick reply sharing about the troubleshooting you've done in attempting to fix the error, @hoffmannproperties. We value your time as we recognize the importance of creating and saving invoices. Allow me to direct you to our Support Team to have this sorted out.
 

First, I'd like to thank you for the effort in testing the invoicing task within your PC and Apple. Since the issue persists after restarting and clearing the cache, I recommend contacting our representatives. They can provide more resolutions to get rid of the error. 

Here's how:

1. Go to the Help icon and choose Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.

Please note our operating hours so you can contact us timely. For other ways to reach us, refer to this article: QuickBooks Online Support.

To learn how to personalize sales forms to enhance communication with customers, refer to this guide: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Once everything is settled, you can check out this guide for the complete details of receiving payments: Record invoice payments in QuickBooks Online.

The Support Team should be able to assist you in figuring out the error message shown on invoices. In case you need help with handling your receivables, add them below. I'll be glad to assist you further.

I am receiving the same error message, with no explanation on what is wrong. I have also tried incognito window, restarting, and clearing cache. Did you find a solution? This is maddening.

I understand your frustration, and I want to assure you that we are committed to resolving the error, CoraB.

If you haven't already, contact our QuickBooks Customer Care support. They have the tools necessary to investigate and fix the error for you. 

Here are the steps:

1. Go to the Help menu at the upper right.
2. Go to the Search tab.
3. Press Contact Us at the bottom part. 
4. Enter your concern in the What can we help you with? box.
5. Click Continue.
6. Select Chat with us or Have us call you.

In addition, I recommend referring to this article as a helpful guide in managing and recording payments received from your customers: Record invoice payments in QuickBooks Online.

Furthermore, to help you organize your invoice/estimate template in QuickBooks, refer to this article: Customize invoices, estimates, and sales receipts in QuickBooks Online. This guide provides instructions on how to incorporate various elements into your sales form and personalize them to suit your preferences.

You can always reply in the comments below if you need further assistance managing invoices. We'll be right here, willing to help at any time. Have a good one!

I have entered a huge amount of detail on a Invoice, getting error "You have one or more errors. Fix the fields below to continue." Cannot find any errors on page and nothing is highlighted.

I highly appreciate you sharing your concern with us in the Community space, @JBreneman. We're determined to help you address this so you can continue entering your invoice inside QuickBooks Online (QBO).

Before anything else, may I know to which field in the invoice you're trying to include the details? This way, we can provide you with the resolution you need.

Additionally, I advise performing some basic browser troubleshooting to rule out the possibility of having issues with your browser. Know that browsers accumulate temporary internet files that can affect your browsing experience. Too many internet files can sometimes change how your QBO company behaves, resulting in errors when performing tasks. See the following keyboard shortcuts for suitable browsers to open a private window:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Check out this article for step-by-step process on how to clear your cache: Clear cache and cookies to fix issues when using QuickBooks Online. 

After doing so, you want to recreate the invoice and see if it works. If the issue persists, it would be best to reach out to our online team support so they can access your account in a secure environment and conduct further investigation to determine the root cause of the problem. Let me show you how: 

1. In the Help menu at the upper right, go to the Search tab.
2. Click Contact Us and type your concern in the What can we help you with?
3. Select Continue.
4. Hit Chat with us or Have us call you.

In addition, you can visit this article to help you manage reminders automatically or manually sent to customers: Send invoice reminders automatically or manually in QuickBooks Online. 

Should you need more help managing your invoices in QBO, you can always ask questions by hitting the reply button or starting a new thread. Have a good one.

Why would you give the same BS solution to another person in the very same thread having the same issues if you know if does not work? They clearly read the above and were expressing that the issues persist.

We are paying for a service and platform that should work as promised, or at least have viable solutions to any problems that come up. Hire another engineer, troubleshoot your end and figure it out instead of updating the interface and making it more confusing each time by calling things by different names and putting them in different places. 

Your engineers are working on the wrong part of the platform. A service that is payed for should work as specified. You are professionals.... or so I thought. I'm getting the same message and can't do more than 2 to 3 invoices at a time. 

Interesting that this issue has been on going since at least September, you know it is cache issue and yet, five months later your development team can't seem to fix this? The only work around is to clear our browser cache, refresh browser, re-login to QBO, create invoice, clear browser cache, refresh browser, re-login to QBO, create invoice, repeat, repeat, repeat, for...every...single...invoice... This is time consuming and frankly a complete waste of time and waste of money to continue to pay for QBO. Time to start looking for another program. QBO please don't respond with please contact our support team because they already know. Just fix the issue! 

@5316Properties 

They deliberately abuse cache memory to run QBO. You must refresh your cache memory regularly for QBO to run properly. Otherwise you should immediately switch to another accounting app. You can convert your data to QB Desktop file and use the trial version to access your historical data for good. You can start from scratch in a new program to lower your conversion costs.

I am receiving the same since QB "upgrade" for invoices!  Same troubleshooting & still no resolution!  Spoke with QB customer support who added me to a CASE sent to level 3 (the highest troubleshooting level) and they were working on it because they have several individuals receiving same error after creating a few invoices.  That was January 23rd!  No communication since then, but when I try to look up the CASE, I get they can't locate it!  This is beyond FRUSTRATING!!

Have you gotten any resolution?

I hear your sentiments, CFC. I understand how you want this to be taken care of at the soonest possible time, so you can seamlessly get back on track. 

Currently, we have an ongoing investigation into the invoice creation error. Rest assured that our engineers are doing their best to fix it as soon as possible.

Our primary aim is to help resolve your issue. With that, since you've previously contacted our support team, I'm sure all the information you provided was taken into account. I suggest contacting them again. This way, they can add you to the list of affected users, and you'll receive an update through email or call once the link is up and working again.

Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Select Contact Support Team.
4. Type again Talk to a human and click Contact Support Team.
5. Choose a way to connect with us.

I've got you this link where you can find the complete process of allowing your customers to pay invoices via online payment: Take and process payment in QuickBooks Online with QuickBooks Payment.

We appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care!

Has your issue been fixed yet?, I get the same error message every time I try to save a recurring invoice.

I tried all the possible troubleshooting solutions, and I contacted customer support, they said they'll report my complain to the engineering team to have this resolved but nothing happened so far, I still get the same error

doesn't work

recurring template is useless

Hi, gloveii.

I understand the importance of having the option to be able to use the recurring templates. I'd like to ask for clarification to address your issue promptly. Have you received an error message while using the recurring template? Please share the specific error message and any other issues you have encountered with the recurring templates.

Please provide detailed information about your issue or a screenshot. Any shared information is greatly appreciated. Please cover any personal identifiable information (PII) for security reasons.

I'll keep an eye on this thread. We'll get back to you immediately. Take care.

Same Problem!!!!!  It is now May 13, 2024 and there appears to be no solution from Quickbooks. The "experts" at Quickbooks told me this is a "high priority"...."engineers are working on it"  ....same BS as 6 months ago as describes in all of the comments.

I have a simple work around since Quickbooks online doesn't appear to be interested in assisting. By the way, I am on hold as I type this message out and have been on the phone with support for 5 hours 40 minutes and counting. Moving from Desktop to Online has been a nightmare. Don't do it.

On to fixing the issue. For me, all you need to do is change the "Terms" drop down menu to something else, then simply put it back and it will now save. That's it. Works every time for me.

I have screen shared and shown support and they claim this is the first they have heard of it. Please let me know if this works for you. This migration is destroying my business. I was mislead by the sales team repeatedly on how the migration was going to work.

I just posted the answer on how to fix this but don't see it. Does it take time to show new responses?