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Level 1

Script error after opening

This is still happening in 2020. 

Have your engineers come up with anything yet?

I am being forced to change my default browser.

 

Highlighted
QuickBooks Team

Script error after opening

Hi there, @FreetoChoose.

 

The issue with regards to getting a script error after opening a company file has already been fixed. However, if you're still getting this error, we can set Internet Explorer to be your default browser

 

We can configure also your firewall security settings for Desktop. This is to make sure that internet access will go through without any problems.

 

If you keep on experiencing the same error, I'd suggest contacting our Customer Support team. They have the special tools to help conduct a deeper investigation of what's causing this behavior. 

 

  1. Go to the Help icon and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Write your concerns in the description box, then select Continue.
  4. Select which one of the support options you'd like to use.

 

Please check out our support hours to ensure that we address your concerns on time.

In case you need help in accomplishing other tasks in QuickBooks Desktop, you can check our articles in this link. Let's make sure that the topic is set as "QuickBooks Desktop."

If you have further questions or concerns, feel free to reach back out anytime. Stay safe. 

Highlighted
Level 2

Script error after opening

Almost a year later from the original post, and I'm suddenly getting script errors as well. I have not had IE as my default browser for years (and why would Intuit be using such an outdated browser?!) , and this is the first time I've had this come up. Interestingly enough, I am also now getting a banner across the top to apply for PPP! Coincidence? I highly doubt it.  Hopefully the ad will go away soon, taking the script error away with it as well. Come on Intuit, with as much money as we all pay you guys, you should be better than this!

Highlighted
QuickBooks Team

Script error after opening

I understand this wasn't an easy process for you, @Tidler.

 

I'm here to provide some info about the script error and how to remove the banner ads.

 

First, QuickBooks Desktop uses Internet Explorer (IE) to download updates and display most of the windows in the software. Thus, you'll have to use IE as the default browser. If you haven't already, here's how:

 

  1. Open Internet Explorer, and then click the Gear icon ⚙️.
  2. Choose Internet Options, and then pick the Programs tab.
  3. Under Default Web Browser click the Make Default button.
  4. Click OK to confirm.

 

Please refer to this article for more info about the steps above: How to set IE as the default browser.

 

Then, let's ensure to configure IE to prevent the script error. I'll guide you with the steps:

 

  1. Open your Internet Explorer.
  2. From the Command Bar, choose Tools.
  3. Pick Internet Options, and then select the Security tab.
  4. Click Trusted Sites, and then select Sites.
  5. Choose Add this website to the zone field, enter *.intuit.com and click Add.
  6. In the Trusted sites window, uncheck Require server verification.
  7. Exit out the Trusted sites window, and uncheck Enable Protected Mode.
  8. Close the browser to make sure to apply the changes.

    A81.PNG

Second, the banner ads are designed to suggest you on how to optimize your QuickBooks experience. Since they're affecting your navigation, you'll want to click the or No, thanks button. 

 

Also, you can turn off these pop-up ads from the Preferences page. Here's how:

 

  1. Got to the Edit menu, and then select Preferences.
  2. Pick General, and then put a checkmark on the Turn of pop-up messages for products and services box under the My Preferences tab.
  3. Click OK to save the changes.

A83.PNG

In case you're unable to use some programs or files or see an error message, you can configure your Windows firewall to fix it. Check out this article for more details: Configure firewall and security settings for QuickBooks Desktop.

 

I'm around in the Community to help if you have more questions about managing your browser and ads or anything else related to QuickBooks. Take care and stay safe always.

Highlighted
Level 2

Script error after opening

As everyone has said above, I'm not making IE my default web browser. Intuit needs to get current and stop using IE! I use desktop every day for multiple clients, and this just started happening in this past week at the same time as the PPP loan ad started popping up. Clicking no thanks, or just closing it does nothing to keep it from popping up again (on EVERY SINGLE CLIENT). Other than being annoying, it's not affecting my ability to use the program. Just something that Intuit needs to fix! I realize that it is the goal to push absolutely everyone to online, because Intuit makes WAY more money on that product than they do desktop, but the only thing this does to us dedicated desktop users, is make us want to use another product altogether!

Highlighted
Level 2

Script error after opening

100% agree that this script error has to do with the PPP banner.  I have also updated the QB preferences to turn off pop-up messages, to no avail.  This is super annoying and I hope Intuit fixes this issue.  I am also not willing to change my default browser to Internet Explorer.  I highly doubt that would solve the problem, as my default browser has never been IE and I was not having this script error issue until the PPP banner showed up.

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Level 1

Script error after opening

I recently completed an upgrade to 2020 Enterprise.  After the upgrade I began receiving this error message.  I've been unsuccessful with the suggestions in the Quickbooks Community and will reach out to Support.

Highlighted
Level 1

Script error after opening

We have IE set as our default browser, disabled advertisements, set this site to a restricted zone.  All of these have made no change in the pop-up.  The only thing we can link to it was the upgrade we recently completed.

Highlighted
Level 1

Script error after opening

Thank you soooo much, that did the trick, no more script error when I open QuickBooks

Highlighted
Level 1

Script error after opening

lol!!!

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