Today is September 28, 2021. Has this been fixed? It's happening to me as well.

Hello there, @Al from Ambit. I'm here to provide you with details about the error you encounter when setting up sales tax.

Currently, there's an ongoing issue about getting the error "Another tax agency is already using this name. Please use a different name" when setting up sales tax in QuickBooks Online (QBO). To get updates about this, I recommend reaching out to our Customer Care team. They use specific tools to open your account and link it to the investigation. Once done, you'll receive email notifications when this issue is resolved. Here's how:

Let me guide you how: 

1. Open your QBO account and go to the Help menu.
2. From the Assistant tab, enter a brief description of your concern. Example: Getting an error "Another tax agency is already using this name. Please use a different name" when setting up sales tax in QBO.
3. Then, type Talk to a human.
4. Select Yes, then Get help from a human.
5. Choose either Start a Chat or Have us call you.

Our QBO phone support hours are 6 AM to 6 PM Pacific Time Monday through Friday, and 6 AM to 3 PM Pacific Time on Saturday. Please see our support hours page for additional information. 

If you need any resources that you may bookmark for future use, go to our QuickBooks Online Help page. On the site, you may find a variety of support articles and even video tutorials to aid you with your QBO tasks.

Simply click the Reply button if you have further questions about this. I'd be happy to help you. Take care.

Same here - so frustrating and no help!!!  Any ideas from the community?

I can see the importance of getting the resolution on this, BevFrustration.

Allow me to share information about the status of the investigation about setting up Sales Tax in QuickBooks Online.

I'd like to inform you that the investigation (INV-62159) associated with this thread is already resolved. I'd recommend running some basic troubleshooting steps. This way, we can refresh your browser and fix the issue. 

To start, access your account in a private window. This will help us identify if the concern is cache-related. Simply press the following shortcut keys:
 

• Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once done, set up sales tax again. 

If it works, go back to your regular browser and clear its cache. You can also use another supported browser as an alternative. The issue might steam from the browser itself. 

If the issue persists, I suggest reaching out to our Customer Care Team. This way, they can check your account in detail and figure out why you're still having this problem.

Here's how:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.

If you have any other questions or concerns, feel free to post them here. The Community and I are always here to help. Thank you for your time and have a nice day!

three years now and I am on the phone waiting for escalation to (hopefully) get the exact same issue resolved. Been on the phone for over an hour waiti for escalation. 

Guess what... this is still not fixed!  You all do not charge a monthly fee it is monthly extortion for a crap product! 

There support is the most software ignorant support I have ever seen!  I spent an hour on chat for them to tell me exactly what I told them did not work.  I have the same problem. 

Your entire step 3 is not part of your own program.  If you are going to people to do something, actually try and do it, so you know that you are not providing an outdated fix. 

I understand your frustration, @tiredofbadanswers, and we're committed to helping you resolve the error that's preventing you from setting up sales tax.

Please be aware that this issue is being looked into and we're actively working on finding a solution. You can expect to hear back from us via email as soon as there's an update. 

Rest assured that we're here to help and if you have further concerns setting up your sales tax, simply leave a comment below. The Community always has your back.

Problem:  Invoice does not calculate the sales tax or does not recognize the "Active" Sales Tax Agency

Error: (1) "See the math" fails to open side panel

Error: (2) "See the math" opens side panel but displays a message. 

Location and addresses: You are not set up to collect sales tax for this sale. Based on the address you are shipping from and shipping to, you might need to collect sales tax for these agencies. Edit Addresses

"Do you collect sales tax for this agency?"

If you click yes, the following message is displayed: "Another tax agency is already using this name. Please use a different name. (code: "INDIRECT TAX-11202")"

Solution:  (Step 1) Edit the invoice and change the select tax rate drop down box to anything but "Based on location". Click Save.(Step 2) Edit the invoice and change the tax rate drop down box to "Based on location". Click Save. (Step 3) Click on "See the math" it should now display the side panel and the existing tax agency tax breakdown.