sign in required pop up

mihosakai1024 · ‎August 22, 2024

after sign in to my company account in QB desktop 2022, i am getting a pop up at the corner
Action required for connected services
You will be singed out of your intiut Account in 0 days, Sign in again to continue using connected service without interruptions.

is this legit pop up or scam?

in stead of click pop up sign in button, how should i sign in from QB?

i am scared to click this (see attachment)

MelroseV · ‎August 22, 2024

The pop-up message you are getting on your end is legit, mihosakai1024. I'm here to help you remove it by doing some troubleshooting.

Before proceeding, please know that the pop-up message is part of the requirement in Intuit's security protocols to ensure that users regularly authenticate their accounts, especially when using connected services. Additionally, based on the screenshot you provided, you can click the Sign in button to log in to your account in QuickBooks Desktop.

First, ensure your QuickBooks Desktop is updated with the most recent version. Once you've completed the update, close the program and reopen it to see if the pop-up message has disappeared.

If the pop-up message continues, it may indicate that your subscription has expired. To confirm this, I suggest reaching out to our customer support team, as they can securely verify your account.

Here's how:

Open QuickBooks.
Navigate to Help and select QuickBooks Desktop Help/Contact Us.
Choose Contact Us.
Enter a brief explanation of your issue and click Continue.
Log in to your Intuit account, select Continue, then choose Continue with my account.
You'll receive a single-use code via email. Enter this code and click Continue.
Choose to chat with us or Have us call you.

Moreover, I have gathered these articles for you to use in generating reports according to your business needs and preferences:

If you have any additional QuickBooks concerns, please don't hesitate to share them in the comments below. I'm here to help, mihosakai1024. Just let me know how I can assist you further!

View solution in original post

MelroseV · ‎August 22, 2024

The pop-up message you are getting on your end is legit, mihosakai1024. I'm here to help you remove it by doing some troubleshooting.

Before proceeding, please know that the pop-up message is part of the requirement in Intuit's security protocols to ensure that users regularly authenticate their accounts, especially when using connected services. Additionally, based on the screenshot you provided, you can click the Sign in button to log in to your account in QuickBooks Desktop.

First, ensure your QuickBooks Desktop is updated with the most recent version. Once you've completed the update, close the program and reopen it to see if the pop-up message has disappeared.

If the pop-up message continues, it may indicate that your subscription has expired. To confirm this, I suggest reaching out to our customer support team, as they can securely verify your account.

Here's how:

Open QuickBooks.
Navigate to Help and select QuickBooks Desktop Help/Contact Us.
Choose Contact Us.
Enter a brief explanation of your issue and click Continue.
Log in to your Intuit account, select Continue, then choose Continue with my account.
You'll receive a single-use code via email. Enter this code and click Continue.
Choose to chat with us or Have us call you.

Moreover, I have gathered these articles for you to use in generating reports according to your business needs and preferences:

If you have any additional QuickBooks concerns, please don't hesitate to share them in the comments below. I'm here to help, mihosakai1024. Just let me know how I can assist you further!

Deity Alpha · ‎August 23, 2024

@mihosakai1024

Can you login to CAMPS and find your license code there?

mihosakai1024 · ‎August 23, 2024

Thank you for the answer. my QB has been up to date as i have auto update turned on...

i have singed in from my company tab instead of pop up sign in.

MelroseV · ‎August 23, 2024

You're very welcome, @mikosakai1024. Also, thank you for your prompt response.

Please note that it's essential to log in to your Intuit account when prompted by the pop-up message, as QuickBooks requires this verification every 180 days. This process ensures that you can continue using the connected device without interruption.

Feel free to reach out anytime by clicking the Reply button if you need further assistance with your QBO account. We're always here to help.

Mike Delancey · ‎December 08, 2024

I am using Enterprise 2023 and am getting this pop up "Action required for connected services..." with two buttons "Maybe later" or "Sign in" I can not click either one. I don't use connected services, How do I get rid of this stuck pop up? It is really annoying.

jeanbiverly_ · ‎December 08, 2024

Thanks for joining the conversation, Mike. Dealing with persistent pop-ups can be concerning when they interrupt your workflow. I've got you covered.

The pop-up message you’re seeing is part of Intuit's security protocols which require users to regularly authenticate their accounts.

To remove the pop-up, you'll need to update your QuickBooks Desktop (QBDT) to the latest version. Here's how:

Navigate to the Downloads & Updates page and choose the standard setup.
Select your Country, Product, and Version (year), then Search.
Click Get the latest updates.
Once the download is complete, open the file to install the update.
After installing, follow the on-screen instructions.

For more detailed information, visit this article: Update QuickBooks Desktop to the latest release.

If you still encounter the pop-up message, it may indicate your subscription has expired. To verify your account securely, I recommend contacting our support team.

Moreover, if you have a Payroll subscription, download the latest payroll tax table to process payroll in QuickBooks.

You can always count on me to listen, Mike. Let me know in the comments below if you have any additional concerns. Take care.

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