Swipe Card Reader Missing

Welcome to the Community, @dogfooddispensary.

Let me share some information on how to track missing card readers. I'll make sure you'll be able to get help in getting the item you order.

To track an item that is missing, this needs personal information. Our Point of the Sale support team can give you options or help you find the card reader. 

You can reach them through these options: 

• You can chat with us.
• You can contact us

Additionally, you can refer to this article to guide you if you need to contact the QuickBooks Desktop support team in the future: Contact QuickBooks Desktop support.

If you have additional questions in tracking the missing orders, click the Reply button below. I'm always here to help.

I received an email that told me that it had been shipped and my credit card was charged but no tracking. Who do I contact to get tracking information?

Hello there, Vortexcw. 

I'll be happy to route you the support to get the tracking information of your card reader.

Our Merchant Service Center are the one handling orders for the card reader. Thus, I recommend contacting our Merchant Services Support Team. They can provide updates about the status of your order.

To reach them, click the Chat with us link or get the phone number in this article: Contact Payments or Point of Sale Support. Then, go to the QuickBooks Payments section.

For future reference, you can visit this article for a guide on how to take payments using the card reader: Process payments with the QuickBooks Card Reader.

Please let me know if you need anything else about the card reader. I'm always here to help. Have a great day!