Unable to type in Amount to Pay field in Select Bills to Mark as Paid screen

Nice to have you here in the Community, @hou_ka.

Based on the details you provided about marking your bills as paid, I suggest checking your new QuickBooks company for data damage. This will fix common issues like missing transactions, names missing from lists, fatal errors, and deposited payments showing up in the payments to deposit window. The steps below will show you how to run a verify and rebuild:

Verify data:

1. Go to the Window tab and choose Close All.
2. Navigate to the File menu, hover over Utilities, and click Verify Data.
3. If you receive any specific error message like "Your data has lost integrity," then you'll want to follow the steps below to rebuild your data.

Rebuild data:

1. Select File, Utilities, then Rebuild Data.
2. Back up your company files to start the rebuild process.
3. Press OK when the "Rebuild has completed" message appears.

Now that your company's Data is rebuilt, you'll want to select the bills to mark as paid and enter the desired amount. You can also check out this article about verify and rebuilding your Data for more helpful information.

I'm only a few clicks away if you have any other questions. Best wishes!

Thank you. After I clicked on Verify Data, a window appeared with "QuickBooks detected no problems with your data". Should I still try to rebuild?

Thanks! After I verified data, a new window popped up with "QuickBooks detected no problems with your data." Should I still try to rebuild?

Thanks for trying the troubleshooting steps, k_sda.

You may need not to perform the Rebuild tool since QuickBooks doesn't detect any data problems. Let's perform another troubleshooting steps to fix this. We can try downloading and installing the QuickBooks Tool Hub. This helps fix common QuickBooks Desktop issues. Here's how:

1. Close QuickBooks.
2. Download the most recent version (1.4.0.0) of the QuickBooks Tool Hub.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

To complete the process, please refer to this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Please let me know how the steps work. I want to make sure this is taken care of.

I tried the Hub and nothing worked. When I open the file, I am still unable to match to a bill as the columns are to small and I'm unable to click in any of the fields. I also cannot select billable in the transactions.

Good Morning, @hou_ka. 

Thanks for reaching back out to the Community. Let's uninstall and reinstall your QuickBooks Desktop to help resolve this issue with your transactions. Here's how: 

Uninstall

1. Open your Control Panel within your Windows Start menu. 
2. Pick Programs and Features or Uninstall a Program. 
3. From the list of installed programs, select the version of QuickBooks Desktop you're having problems with.
4. Choose Uninstall/Change and then Remove. Press Next. 

Reinstall

Once done with uninstalling, reinstall your QuickBooks Desktop. 

If this doesn't work, then I recommend contacting our Customer Support Team. They have additional tools to look further into your account to see what's causing this problem to happen. 

If you have any other questions, feel free to ask. I'm always here to lend a helping hand. Have a wonderful day!

This did not work. While installing I received 2 error messages and I chose skip to complete the installation. Matching to bill still gives issues. Transactions still do not show the billable flag.

This did not work. When installing I received error messages and when opening the file, the issue with matching bills persists.

We appreciate your effort in performing all of the basic troubleshooting steps provided in this thread, @hou_ka.

Since you're still unable to select the bill to be marked as paid, I recommend reaching out to customer support. They have the special tools to help conduct a deeper investigation of what's causing this behavior. 

Here's how you can reach out to them:
 

1. Go to the Help icon and select QuickBooks Desktop Help.
2. Click Contact Us.
3. Write your concerns in the description box, then select Continue.
4. Select which one of the support options you'd like to use.

Please check out our support hours to ensure that we address your concerns on time.

In addition, you can also run the Vendor Balance Summary report. This report will show your company's current balance with each vendor. Just go to Reports and select Vendors & Payables. Then, click  Vendor Balance Summary.
 

Let me know how it goes in the comment section. If you need additional assistance in doing your task with QuickBooks, don't hesitate to visit us back. We'll be happy to help.

Finally spoke to someone at support. I was told Desktop Pro does not work on laptops, only desktop. I would have to switch to QB Online, pay the $35 monthly fee and then it should work. I think this defeats the purpose of my paying for a license. So if I switch to Online, I lose 6 months of the license I already paid for with no compensation.

I was told the issue can be fixed by switching to QB Online and pay the monthly fee. Desktop Pro apparently doesn't work on a laptop. Big fail for QB.

That fixed the issue! Thanks!

That's awesome! k_sda,

Feel welcome to swing by anytime if you have QuickBooks questions. You can always count on us here in the Community to help you every step of the way.

Take care and have a lovely day.