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Level 2

Unexpected Internal Error. (-30102)

Unexpected Internal Error. (-30102) Unexpected Internal Error. (-30102)
20 Comments
QuickBooks Team
QuickBooks Team

Unexpected Internal Error. (-30102)

Let's perform some troubleshooting steps to get past this error message, al41.

 

When did you encounter this error? The Unexpected Internal Error is usually caused by the stored files in our browser that can affect browsing performance. Also, there are times when a browser's cache data becomes full or damaged. When this happens, you'll encounter this error message when using QuickBooks Online (QBO)

 

Let's try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues.

 

Here's how:

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P


Then, try accessing QBO again. If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue.

 

You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

 

Feel free to let me know how things go by leaving a comment below. I'll be right here to continue helping you. Have a great day ahead.

Level 2

Unexpected Internal Error. (-30102)

I am getting the same error 30102 when I try to print a deposit slip.

 

  • In QBO using Chrome I get Unexpected Internal Error. (-30102) - I tried using private mode and clearing cache and all data and get the same error before and after
  • In QBO desktop app I get the following errors - "Invalid or currupted PDF file."  More Information says  "PDF.js v1.5.456 (build: 4d15928)
    Message: Invalid PDF structure"
  • In QBO using Firefox I get Unexpected Internal Error. (-30102)
Level 2

Unexpected Internal Error. (-30102)

I am getting the same error 30102 when I try to print a deposit slip.

 

  • In QBO using Chrome I get Unexpected Internal Error. (-30102) - I tried using private mode and clearing cache and all data and get the same error before and after
  • In QBO desktop app I get the following errors - "Invalid or currupted PDF file."  More Information says  "PDF.js v1.5.456 (build: 4d15928)
    Message: Invalid PDF structure"
  • In QBO using Firefox I get Unexpected Internal Error. (-30102)
QuickBooks Team

Unexpected Internal Error. (-30102)

I appreciate you for performing the possible troubleshooting steps to resolve the error you've encountered when printing a deposit slip in QuickBooks Online (QBO), @forJO. I'm here to guide you on what actions you'll need to perform next to fix the said issue. This way, you'll be able to print your deposit transactions and get back to business in no time.

 

Based on your description of the issue above, it seems that you're having an outdated version of the Adobe Reader. With this, you'll have to download the latest version of it to get rid of the unexpected error. Here's how to update Adobe Reader through the web:

  1. Open Adobe Reader.
  2. Go to the Help menu.
  3. Select About Adobe Reader and take note of your product version.
  4. Go to the Adobe Reader Downloads page.
  5. If the web page indicates that a newer version is available, choose Install Now.
  6. Follow the on-screen instructions to complete the process.

 

Once done, log back into your QuickBooks Online account and print your deposit slip.

 

You can monitor and manage all your deposit transactions in QBO. Just pull up the Deposit Detail report to view the complete list of your deposits along with their date, customer or vendor name, and amount. You'll have to visit the Sales and customers section in the Report menu's Standard tab.

 

Please let me know if you have other concerns. I'm just around to help. Take care always.

Level 2

Unexpected Internal Error. (-30102)

I have tried using incognito, 4 different browsers, 4 different computers...all of our Adobe products are up to date....This is hampering our business big time....please resolve now!!!!!!!

Level 2

Unexpected Internal Error. (-30102)

None of this has remedied the issue....what else do you have in your idea box?

Level 2

Unexpected Internal Error. (-30102)

I tried downloading from Adobe and when it runs it says my version is more up to date than the download.  I have Adobe version 20.012.[removed] on my machine.

 

Please set up a test and replicate this problem and solution in house instead of asking us to test and replicate issues for intuit's software.  We pay a lot of money every month for this software as a service and shouldn't be asked to keep trying possible solutions.

Level 2

Unexpected Internal Error. (-30102)

I tried downloading from Adobe and when it runs it says my version is more up to date than the download.  I have Adobe version 20.012.[removed] on my machine.

 

Please set up a test and replicate this problem and solution in house instead of asking us to test and replicate issues for intuit's software.  We pay a lot of money every month for this software as a service and shouldn't be asked to keep trying possible solutions.

QuickBooks Team

Unexpected Internal Error. (-30102)

Thanks for following up with the Community about this, al41.
 

I appreciate you trying the troubleshooting steps provided by my colleagues. I've reviewed our ongoing/solved investigations and can confirm there currently isn't any record of an Unexpected Internal Error. (-30102). To verify my understanding, what are you doing in QuickBooks Online when it displays?
 

Since you're experiencing this message in multiple browsers/computers, you'll want to contact our Customer Care Team. They'll be able to pull your account up in a secure environment and help you look into the problem. They can also initiate an investigation ticket if necessary.
 

Here's how to contact them:
1. Click your Help (?) icon.
2. Select Contact Us.


Be sure to review our support hours so you'll know when agents are available.

 

If there's any other questions I can help with, I'm just a post away. Enjoy the rest of your day!

Level 1

Unexpected Internal Error. (-30102)

This is definitely a Intuit QBO issue.  Not able to print bank deposits.  Please have the tech team look into this issue.

Level 1

Unexpected Internal Error. (-30102)

I am having the same problem it is a Quickbooks problem

Level 2

Unexpected Internal Error. (-30102)

I uninstalled Adobe Acrobat and re-installed from their downloads page and now the ability to print deposit slips works again.  FYI when I first uninstalled and tried to re-install it still said I had a newer version of Acrobat and I couldn't re-install, had to restart my computer after the uninstall and then re-install worked.  Now I can print deposit slips again. 

 

Also Adobe Acrobat says I have an update available and I am not going to update Acrobat since that could be this issue.

Level 2

Unexpected Internal Error. (-30102)

As it turns out, this error message required the workings of the little elves back in the dungeons of QBO Headquarters.  After 4-5 hours they seemed to align all the zeros and ones to make it all come together.

Thanks QBO and the little elves too!!

Content Leader

Unexpected Internal Error. (-30102)

Good morning, al41.

 

I'm glad to hear that everything is back up and running smoothly. If you ever need assistance again in the future, know that all of the Community members, and maybe an elf or two, would be happy to help. Take care!

Level 1

Unexpected Internal Error. (-30102)

I got the same error message and quickbooks does not know how to fix it. I was trying to print the deposit slip and it would not work nor can I print checks. I tried to export to excel and the full report does not export. This is a huge problem. I cut several checks a day but I can not do that now. I hope I am not being charged for a system that is not working. I was on the phone with a tech for 2 hours today, still not working. I personally think it is the Microsoft Edge. Quickbooks was working fine yesterday and when I could not print I looked at my programs that updated the the Microsoft Edge was the only thing that update last night. We tried different browsers , getting rid of cookies everything and it will not print.

Level 1

Unexpected Internal Error. (-30102)

Hi

I just tried the private window.  It did not correct the error.  Please advise.

Level 1

Unexpected Internal Error. (-30102)

I cleared the Cashed images and files - went to a private window and still was unable to print deposits. What is your next suggestion to remove the Unexpected Internal Error. (-30102)

Level 1

Unexpected Internal Error. (-30102)

I'm having the exact same problem. Done all the troubleshooting and nothing. QB-please fix ASAP!! 

Level 1

Unexpected Internal Error. (-30102)

Using the Mac App this error is reported as: PDF.js v1.5.456 (build: 4d15928) Message: Invalid PDF structure

 

It is happening again. I think this is an  QB Online issue pin the Intuit end as many people today are suddenly having the same issue, just like back in September 2019 when it "magically" started working again... I just wish the Tech Support would admit it is an internal issue and give us a  bunch of useless malarkey about troubleshooting.

QuickBooks Team

Unexpected Internal Error. (-30102)

Hi all!

 

Our engineers have already initiated an investigation to determine what's causing the error when printing a bank deposit slip. We'll let you know as soon as the issue is resolved. 

 

In the meantime, please contact out phone or chat support teams. They'll collect your account details and add you to the list of affected users. Here's how:

 

Option 1

 

  1. Go to the Help menu and click Contact Us
  2. Type in the description box that you're getting an error when printing a bank deposit slip, then click Continue.
  3. Select between Send a message or Get a callback.

Option 2

 

  1. Click the Help menu in the upper-right hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Contact Us.
  5. Select between Send a messageSchedule an appointment, or Get a callback.

 

Reach out to us again if you need anything else. 

 

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