Question

Unexpected Internal Error. (-30102)

Forum|Forum|5 years ago
September 22, 2020
3 replies
5 views

Unexpected Internal Error. (-30102) Unexpected Internal Error. (-30102)

QuickBooks Online

R

RCV

QuickBooks Team

Let's perform some troubleshooting steps to get past this error message, al41.

When did you encounter this error? The Unexpected Internal Error is usually caused by the stored files in our browser that can affect browsing performance. Also, there are times when a browser's cache data becomes full or damaged. When this happens, you'll encounter this error message when using QuickBooks Online (QBO)

Let's try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues.

Here's how:

For Google Chrome browser: Ctrl + Shift + N
For Mozilla Firefox browser: Ctrl + Shift + P
For Safari browser: Command + Option + P

Then, try accessing QBO again. If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue.

You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

Feel free to let me know how things go by leaving a comment below. I'll be right here to continue helping you. Have a great day ahead.

F

forJO

I am getting the same error 30102 when I try to print a deposit slip.

In QBO using Chrome I get Unexpected Internal Error. (-30102) - I tried using private mode and clearing cache and all data and get the same error before and after
In QBO desktop app I get the following errors - "Invalid or currupted PDF file." More Information says "PDF.js v1.5.456 (build: 4d15928)
Message: Invalid PDF structure"
In QBO using Firefox I get Unexpected Internal Error. (-30102)

A

al41Author

As it turns out, this error message required the workings of the little elves back in the dungeons of QBO Headquarters. After 4-5 hours they seemed to align all the zeros and ones to make it all come together.

Thanks QBO and the little elves too!!

Morgan_B

QuickBooks Team

Good morning, al41.

I'm glad to hear that everything is back up and running smoothly. If you ever need assistance again in the future, know that all of the Community members, and maybe an elf or two, would be happy to help. Take care!

M

Marcantonio724

Using the Mac App this error is reported as: PDF.js v1.5.456 (build: 4d15928) Message: Invalid PDF structure

It is happening again. I think this is an QB Online issue pin the Intuit end as many people today are suddenly having the same issue, just like back in September 2019 when it "magically" started working again... I just wish the Tech Support would admit it is an internal issue and give us a bunch of useless malarkey about troubleshooting.

JenoP

QuickBooks Team

Hi all!

Our engineers have already initiated an investigation to determine what's causing the error when printing a bank deposit slip. We'll let you know as soon as the issue is resolved.

In the meantime, please contact out phone or chat support teams. They'll collect your account details and add you to the list of affected users. Here's how:

Option 1

Go to the Help menu and click Contact Us.
Type in the description box that you're getting an error when printing a bank deposit slip, then click Continue.
Select between Send a message or Get a callback.

Option 2

Click the Help menu in the upper-right hand corner.
Type in "Talk to a human", then press Enter.
Look for I still need a human and click on it.
Click Contact Us.
Select between Send a message, Schedule an appointment, or Get a callback.

Reach out to us again if you need anything else.

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