vendor refund

sunny20 · ‎March 21, 2025

Okay, I recorded the deposit for the vendor refund and then created the credit bill. I went to step 3 (below) and could not find where to see the deposit to link to the credit. It only brings up bills that need to be paid. I tried to set credits but the amount is zero. What am I missing?
Link the deposit to the Bill Credit:
1. From the Vendors menu, select Pay Bills.
2. Check the Deposit that matches the Vendor check amount.
3. Select Set Credits and apply the Bill Credit you created earlier then select Done.
4. Select Pay Selected Bills, then select Done.

jenop2

There are a couple of things to check to ensure you can see the deposit, sunny20. Let's go over each one.

First, let's open the deposit and make sure it has the right vendor in the drop-down list for Received From.

Next, proceed to the drop-down list for From Account and verify that it has the appropriate Accounts Payable account.

After that, go back to Pay Bills window and check if you can now see the deposit.

Also, the deposit is the one that doesn't have a date in the Date Due column. Check the box before it and click Set Credits.

sunny 2.png

Also, make sure to put in an amount when creating the credit so it will offset the amount of the deposit.

sunny 3.png

Check out these extra articles for more insights about handling vendor credits in QuickBooks:

Feel free to reach out if you have any further questions about managing vendor-related transactions in QuickBooks. We're always here to assist you.

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