Vendor refund

that article is for desktop only, QBO is different

If you got a refund (check or CC credit)  and did not enter a vendor credit then just deposit the check and use Other Income as the source account for the deposit

If you have a vendor credit already and the refund is for that, then deposit the refund and use accounts payable with the vendor name as the source account for the deposit, then open pay bills, select the "bill" the deposit made and apply the credit, save.

I also downloaded latest desktop version
Please help me to find button

hey there. so the "bank deposit" part doesn't work since I got the refund on a credit card. 

I purchased $300 of stuff on a credit card, and ended up returning $100 of it. I can't find a way to record the refund to the credit card as "bank deposit" doesn't show credit card accounts, only bank accounts. 

how should i record this refund? 

hey there. so the "bank deposit" part doesn't work since I got the refund on a credit card. 

I purchased $300 of stuff on a credit card, and ended up returning $100 of it. I can't find a way to record the refund to the credit card as "bank deposit" doesn't show credit card accounts, only bank accounts. 

how should i record this refund? 

Help!

I'm following these instructions but when I get to step 2, I can't seem to find an option to select 'Accounts Payable'

https://quickbooks.intuit.com/learn-support/en-us/vendor-credits/enter-a-refund-from-a-vendor/00/335...

Any ideas?

I'm determined to ensure you can continue the steps in recording a refund, @cjd1111.

To select the Accounts Payable account, simply click the drop-down list under the Account column. See the screenshot below.

Additionally, you can also apply credits toward any open or future bill. Refer to this article: Enter a credit from a vendor.

Get back to me if you have other concerns about applying vendor credits. I'll be around to answer them all for you. Keep safe and have a good one!

hi @LieraMarie_A 

I don't have an Accounts Payable option in the drop down menu - see screen shot.

Let's try selecting the said account on an incognito window,  cjd1111.

There are times that an issue like this occurs when the system encounter a browser-related concerns. We can use these keyboard shortcuts to open one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, we can go back to a regular browser and clear its cache. We can also switch to a different supported browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge as alternative.

Feel free to pin this page for more information about applying credits: Enter a refund from a vendor.

Let me know how these steps work on your end. Keep safe!

I tried on Google Chrome and Safari and neither of them give me Accounts Payable in the drop down menu.

Thanks for keeping us updated, cjd1111.

Since you've done the suggested steps above but to no avail, I recommend contacting our QuickBooks Support. They can further investigate what's causing the missing Account's Payable option and come up with a fix.

Here's how you can reach us:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

You can check out this article for our contact information. Click on the QuickBooks Online (QBO) drop-down to see the most updated support schedule: Support hours and types.

In case you need tips and related articles in the future, visit our website for reference: QBO Self-help.

Know that you're always welcome to post here in QuickBooks Community if you have any other concerns.

I am using QB Desktop. I've read in multiple comments that I should link the deposit to vendor credit, but when I click "Pay Bills", I do not have any bills for this particular vendor there, because I didn't create a bill. I created a credit record. Help!

Thanks for joining this thread, @GoodJuju85.

You're already on the right track! I'm here to help you record a vendor refund in your QuickBooks Desktop (QBDT).

After clicking the Pay Bills option, you need to check the Deposit that you've created that matches the Vendor check amount instead. Since you already created a Bill Credit, you don't need to use any bill.

Once done, follow these steps to complete the process:

1. Select Set Credits and apply the Bill Credit you created earlier then tick Done.
2. Click Pay Selected Bills.
3. Hit Done to complete.

For more information about processing and managing vendor refunds, you may check out this article: Record a vendor refund in QuickBooks Desktop.

You can also run the Check Detail report to view the bill credits that were applied for future reference. Visit this article for further guidance: Customize vendor reports.

I'll be right here to help you if you have any other questions or concerns. I'll make sure you're all set. Have a wonderful day!

Thank you so much @FritzF !

I noticed that I had not selected "Accounts Payable" when recording the deposit. Hence the reason why I couldn't find anything after clicking "Pay Bills".

I appreciate your time and help!

Blessings,

Juliana

I am trying to do this process for applying a refund from a vendor. But when I go to Pay Bills, I do not have a choice for "Set Credits."  I am using QB 2019 for Mac, version V18.0.10 R11.  

I cannot find the "Set Credits" option referenced here.  I am using QB 2019 for Mac. (Version 18.0.10 R11)

I cannot find this choice either.  Can someone provide some insight?  I am using QB 2019 for Mac Desktop, V18.0.10 R11.

Hey there, @stevecunni.

Thanks for following the thread and sharing your concerns. 

The steps for QuickBooks Desktop for Mac will be slightly different from the steps provided by my colleagues above. In QuickBooks for Mac, you'll first want to create the credit. 

Here's how:

1. Choose Vendor > Enter Bills.
2. Click on the Creidt bubble at the top of the screen. 
3. Enter all the details.

Once you've created the credit, you'll want to choose Vendors > Pay Bills just as you would if you were just paying the bill. If you sort by the vendor name, you’ll see both the bill and the credit.

If you don’t see the bill or the credit you’re looking for, choose “All bills” under Show.

Click OK to apply the credit.

That's all there is to it. Please let me know if you have any questions or concerns. Take care and have a great day!

I must be missing something.  I followed your instructions but your steps did not deposit the $ to my checking account and left an unpaid bill for that vendor.   ???

Thanks for your prompt reply, stevecunni.

I'd be glad to provide some additional info about the process.

It seems that you haven't recorded a deposit for the vendor refund. To record the amount in your checking account, you can follow these steps:

1. Go to Banking > Make Deposits.
2. If the Payments to Deposit window appears, select OK.
3. In the Make Deposits window, select the Received from drop-down and choose the vendor who sent you the refund.
4. Select the appropriate Accounts Payable account in the From Account drop-down.
5. Enter the actual amount of the Vendor check in the Amount field.
6. (Optional) Enter a memo, check number, payment method, and class.
7. Click Save & Close.

Once you have both the deposit and credit, you can follow the steps provided by my colleague Tori B. This will help you link the transactions.

I'm also sharing this article for more information: Record a vendor refund in QuickBooks Desktop.

If you have more questions or need help with other task in QuickBooks Desktop for Mac, please leave a reply below. We're always around to help. Have a good day ahead.

This process still leaves me with an unpaid bill for this vendor...

Thank you for following up, stevecunni.

After you followed the steps provided by my colleagues in creating the vendor credit and recording the bank deposit. You can now link it to the vendor bill just like your processing bill payment.

Like this:

1. Go to the Vendors menu, then Pay Bills.
2. Choose the Bill, and then Set Credit.
3. Select the Credit and click Done.
4. Click on Pay Selected Bills, then select Done.

You can also check out this link to guide you with expenses and vendor transactions: Expenses and vendors.

Let me know if you still have other  concerns about vendor credits. I'll be happy to help. Have a nice day!

Hi there,

I did the above step for one of my husband’s accounts in QBO and it worked great. I tried doing the exact same process tonight in a friend’s account who I help do bookkeeping for and I have accountant privileges and the process will not work. I have followed the instructions three separate times. When I go to Pay bills, no bills are listed only my vendor credits and it says invalid balance. I have followed the appropriate code transaction to A/P step as well. 
Thanks!

Thanks for joining the thread, @tamtaxandbooks.

Allow me to jump in and help you with this process. 

Before we proceed, can you verify if you're trying to record a refund from a vendor? If yes, I'll share with you some steps to accomplish your task in QuickBooks.

Since the above steps only work for your husband's account, I'd recommend running some troubleshooting steps to address the issue. 

To start, delete and recreate all of the transactions you've made when recording the refund. This will help us verify if the problem exists within the system. 

For further steps, follow these articles:

• How to void or delete invoices, expenses, and other transactions in QuickBooks
• How to record a refund from a vendor in QuickBooks Online

If you're still getting the same result, there might an issue with your current browser. Sometimes too much cache accumulated in a browser can cause unexpected behavior with the product. 

To isolate the issue, open your account in a private window. Simply press the following shortcut keys to open this mode:

• Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once done, log in again to QuickBooks and check if you're able to successfully record the vendor refund. If yes, go back to your regular browser and clear its cache. You can also use another supported browser as an alternative option. 

If the issue persists, contact our QuickBooks Online Support to report the problem. This way, they can check your account and provide you with further help to record your transactions. 

For more information about applying for credits, check out this article: Enter a credit from a vendor.

Get back to me if you have other concerns about recording a refund. I'll be around to answer them all for you. Keep safe and have a good one!