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DiaA1
Level 2

I carefully read article: 185971

"...Record a Bill Credit for the refunded amount:

  1. From the Vendors menu, select Enter Bills.
  2. Select the Credit radio button to account for the return of goods."

Please tell me where can I fill Credit radio button????
Can you share screen or else? Checked everywhere in the bill 

Solved
Best answer July 13, 2020

Best Answers
BettyJaneB
QuickBooks Team

Glad to have you back, @DiaA1.

 

Allow me to share some clarifications regarding the availability Credit radio button in QuickBooks.

 

As mentioned by Rustler above, the Credit radio button can be found in the Desktop version of QuickBooks (QBDT). QBO and QBDT are two different platforms. 

 

QuickBooks Online is the current version that you're using. Whereas, QuickBooks Desktop is a one-time purchase accounting software to be installed on your office desktop computer.

 

To record vendors' refund in QBO, you may follow these steps:

  1. Press on the + New button at the left pane.
  2. Select on Vendor credit.
  3. In the Vendor drop-down, choose your vendor.
  4. Depending on how you record purchases with this vendor, enter the Category details or Item details. Usually, this is the category, product, or service you’re getting a credit for.
  5. Hit on Save and close.

After that, you can now deposit the amount and use the Pay Bills to connect the bank deposit to the vendor credit. Here's a link that contains all the details about this process: Learn how to record a refund from a vendor in QuickBooks Online.

 

For your reference, I'm also adding here some articles that you can visit about entering a vendor credit and applying them to your transactions:

I'll be right here to help you if you have any other questions or concerns. I'll make sure you're all set. Have a lovely day!

View solution in original post

5 Comments
Rustler
Level 15

that article is for desktop only, QBO is different

 

If you got a refund (check or CC credit)  and did not enter a vendor credit then just deposit the check and use Other Income as the source account for the deposit

 

If you have a vendor credit already and the refund is for that, then deposit the refund and use accounts payable with the vendor name as the source account for the deposit, then open pay bills, select the "bill" the deposit made and apply the credit, save.

DiaA1
Level 2

I also downloaded latest desktop version
Please help me to find button

 

 

BettyJaneB
QuickBooks Team

Glad to have you back, @DiaA1.

 

Allow me to share some clarifications regarding the availability Credit radio button in QuickBooks.

 

As mentioned by Rustler above, the Credit radio button can be found in the Desktop version of QuickBooks (QBDT). QBO and QBDT are two different platforms. 

 

QuickBooks Online is the current version that you're using. Whereas, QuickBooks Desktop is a one-time purchase accounting software to be installed on your office desktop computer.

 

To record vendors' refund in QBO, you may follow these steps:

  1. Press on the + New button at the left pane.
  2. Select on Vendor credit.
  3. In the Vendor drop-down, choose your vendor.
  4. Depending on how you record purchases with this vendor, enter the Category details or Item details. Usually, this is the category, product, or service you’re getting a credit for.
  5. Hit on Save and close.

After that, you can now deposit the amount and use the Pay Bills to connect the bank deposit to the vendor credit. Here's a link that contains all the details about this process: Learn how to record a refund from a vendor in QuickBooks Online.

 

For your reference, I'm also adding here some articles that you can visit about entering a vendor credit and applying them to your transactions:

I'll be right here to help you if you have any other questions or concerns. I'll make sure you're all set. Have a lovely day!

View solution in original post

christophers
Level 1

hey there. so the "bank deposit" part doesn't work since I got the refund on a credit card. 

 

I purchased $300 of stuff on a credit card, and ended up returning $100 of it. I can't find a way to record the refund to the credit card as "bank deposit" doesn't show credit card accounts, only bank accounts. 

 

how should i record this refund? 

 
 
 
christophers
Level 1

hey there. so the "bank deposit" part doesn't work since I got the refund on a credit card. 

 

I purchased $300 of stuff on a credit card, and ended up returning $100 of it. I can't find a way to record the refund to the credit card as "bank deposit" doesn't show credit card accounts, only bank accounts. 

 

how should i record this refund? 

 
 
 
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