Very Slow Performance with Mapped Drive over fqdn vs. ip

Good afternoon, @alexsupertramp. 

Welcome back to the Community! 

The best route for your account running slow would be to run a repair on your QuickBooks. Here's how: 

1. Download QuickBooks Tool Hub. 
2. Run Quick fix my program. 
3. Run the QuickBooks Install Diagnostic Tool.

For more details on these actions, check out this guide: Repair your QuickBooks Desktop. 

Feel free to reach back out if you have any other questions. Take care! 

Hi Candice. Thank you for responding but I don't believe this will be a fix, since the company file is working when accessed over a share via the database server ip address verses it's hostname/dns name. I discovered that the fqdn hostname is required for multi user access from this forum, so i hoped someone else might have a similar answer here.

Since you have mentioned sluggish performance with the Fully Qualified Domain Name (FQDN), it's needed to examine the network environment and QuickBooks' capabilities and requirements to ensure optimal performance, Alexsupertramp.

To ensure consistent connectivity, please confirm that the FQDN (Fully Qualified Domain Name) resolves accurately to the server's IP address. This can be effectively checked by using networking tools such as nslookup and ping commands, which help diagnose resolution issues and response times.

Additionally, please monitor the integrity of the .nd (network data) file. This file contains critical network and multi-user configuration details and needs to accurately reflect the current server information. If some errors are found, it's advisable to delete and recreate the .nd file. QuickBooks is designed to automatically generate a new .nd file once the company file is reopened, ensuring up-to-date and accurate configuration.

Furthermore, I'll provide articles for you to learn more about multi-user mode and to map a network drive in QuickBooks Desktop:

• Host your company data in multi-user mode in QuickBooks Desktop.
• Map a network drive in Windows.

Lastly, if you wish to gain knowledge on how to utilize an internet browser or a remote desktop connection to access QuickBooks Desktop from the comfort of your home or office, you can access this: How to host a QuickBooks Desktop company file.

Should you have more questions or require additional assistance with performance with the mapped drive, please reply below at your convenience. I'm here to respond.

hi @EmaicaD. thanks for your response.

ip resolution: we already know there is resolution from the fqdn to the ip because other quickbooks functions work. it's only slow during the banking reconciliation process. however, it's worth mentioning that we are using a hosts file alias to resolve the fqdn b/c there is no dns relationship b/t these the db server and workstation. 

.nds file i will look into this.  

please let me know if you have any other thoughts. again, we don't have this issue in one environment where we use the fqdn but there is dns resolution b/t the assets.

@EmaicaD also, we have tested, anecdotally, large file transfer speeds between the problematic mapped drive and workspace client machine, and 2g files are moving fast/normally.

can you provide anymore insight on what to look for in the .nds file?

I appreciate your active involvement in this matter, Alex. I’m here to assist you in evaluating the configuration and identifying any additional elements that could affect the speed of your operations.

The Network Data file (.ND) contains the IP address of the server where your company file is hosted. Please verify that this IP address matches the current server's IP, as any discrepancies can lead to connectivity issues.

In addition, the server name is found in the middle of the file, while the QuickBooks Database Manager version is listed at the end. Ensure that these details accurately reflect your current setup.

The .ND file also includes the port number used for communication. It’s important to confirm that this port is open in your firewall settings to allow QuickBooks to function correctly over the network.

If you notice any corruption or incorrect information, consider deleting or renaming the existing .ND file and use the QuickBooks Database Server Manager to rescan your folders. This will create a new .ND file with updated settings.

For a more in-depth understanding of the .ND file and effective troubleshooting steps, I recommend checking out this informative article: .ND files in QuickBooks Desktop: .ND files in QuickBooks Desktop.

If you find any of these troubleshooting steps unfamiliar or if you're unsure about making changes, I encourage you to consult with a professional. They can provide expert guidance tailored to your specific situation, ensuring that your QuickBooks setup runs smoothly and efficiently.

Additionally, I'll share these helpful resources for tips on troubleshooting QuickBooks performance and managing data files effectively:

• Manage your data files
• Manage your computers to fix performance issues

I'd love to thank you for your active participation and open communication throughout this process, Alex. Your insights and dedication to resolving this situation are valued. Remember, you can always count on us to enhance your QuickBooks performance. My team and I are always available for you.

Hi @Aldren18 and team. I have discovered that this issue is not related to ip address vs. fqdn but it is directly related to the multi user setting on the database server. If multi user hosting is turned off from the client installed on the database server, then banking reconciliation works normally from a workstation client over a mapped drive. If I turn multi user hosting back on, the problem persists.

Can you escalate this to a team that could help me and my IT/network team understand how/where this bottleneck is happening with the banking reconciliation process while multi user hosting is on? Again worth noting, when hosting is enabled, the process completes but it takes many times longer. Like, 2 hours versus 2 minutes.

I appreciate you for providing detailed information about this issue, Alex. This isn't the experience we want you to have. Rest assured, I can guide you in the right direction on how to address this.

I see how this feature would benefit your business and the program. I recommend submitting feedback to our product engineers, who can explore this suggestion and consider adding this option in future updates.

Here's how:

1. Go to the Help option.
2. Click the Send Feedback Online option.
3. Select the Product Suggestion option. A pop-up window displays.
4. Enter your feedback suggestion.
5. Hit the Send Feedback button.

Additionally, if you can’t collect money from a customer and need to write it off as bad debt, you can refer to this article for steps: Write off bad debt in QuickBooks Desktop.

We value your insights and commitment to resolving this issue. Feel free to reach back out if you have any other questions. We are here to help enhance your QuickBooks experience. 

Hi @NicoleAscencionS  and team. I'm not clear on how your reply applies to my situation. What I need is some guidance on troubleshooting steps to take where banking reconciliation is taking many times longer when multi user hosting is enabled on the database server, compared to when it is turned off from the client installed on the database server. There are no errors. The process completes but it takes sever hours versus minutes, when multi user is turned off. Conversely, we don't have this issue on a second, separate infrastructure where qb is used.

Thanks for keeping us updated, alexsupertramp. We aim to resolve this issue and enhance the performance of QuickBooks during bank reconciliations.

I can also see from the previous responses that all possible troubleshooting steps to address this matter have already been shared. These include using the QuickBooks Tool Hub and mapping network drives.

In this case, it is best to contact our Technical Support Team via chat or by phone channels. They can take a closer look at your company file to identify the reasons behind the significant speed differences when using QuickBooks on a mapped drive compared to using it on an IP address.

Here's how to reach out to them:

1. Go to the Help menu and select QuickBooks Desktop Help.
2. Click Contact Us at the bottom of the screen.
3. Give a brief description of your issue, then select Continue.
4. Sign in to your account and select Continue with my account.
5. We'll email you a single-use code. Enter your code and select Continue.
6. If you have more than one account, select the account you want to use, and then click Continue.
7. Choose between Chat or Callback.

To help you navigate processing reconciliations and using QuickBooks in a multi-user environment, I have gathered some key resources for your reference:

• Fix issues when you're reconciling in QuickBooks Desktop
• Features available and tasks you can perform in single or multi-user mode in QuickBooks Desktop

Remember, you have a strong support system available. The Community is here to provide assistance, answer your questions, and offer additional guidance. We are ready and eager to help with any QuickBooks-related concerns.

We are also having a very similar on a brand new laptop connected wirelessly to the network. We've done all the network troubleshooting we can and improved as much as possible. There aren't any network issues and the server hosting the company file host many company files and no one else is haven't the same issue.

We had no issue prior to replacing the existing laptop with anew Win 11 laptop.

hi. one thing we found is that the issue is not fqdn vs. ip. it is the multi user hosting on the db server.

if we turn off multi user hosting on the database server, the problem does not occur. also, if we do the process locally on the db server, even if multi user hosting is enabled, it does not occur. so, this is our workaround, to have users do it locally on the client installed on the db server.

i would like to hear from you if you have any further findings. conversely, let me know if you have any questions.