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What is this Block with "Books By Bessie" around the "Create Invoice" on my Estimates?

 
Solved
Best answer 02-27-2019

Accepted Solutions
Experienced Member

Re: What is this Block with "Books By Bessie" around the "Create Invoice" on my Estimates?

Hi,

 

I'm an engineer from Quickbooks Online team. 

 

Thanks very much for reporting the issue.  What you're seeing is a bug. This image was intended for a different screen. Due to the bug, in certain flows, the "Create Invoice" button on the estimate screen got replaced by this image.

 

This issue has been fixed and got released today. Upon your next login, the "Create Invoice" button should be visible as it used to be.


Thanks,

Thiyagaraj

25 Comments
QuickBooks Team

Re: What is this Block with "Books By Bessie" around the "Create Invoice" on my Estimates?

Hello and welcome to the Community, Shari3.

 

It would be my pleasure to help figure out why it's showing on your estimates.

 

You can configure the information entered on the Estimate template in QuickBooks Online.

 

Here's how:

 

  1. On the left panel, click Sales.
  2. Go to the All Sales tab.
  3. Open the estimate.
  4. Click Customize.
  5. Select Edit current.
  6. Go to the Content tab.
  7. Click the pencil icons in the right corner.
  8. Make the necessary changes.
  9. Click Done.

 

Please don't hesitate to reach out to me if you need further help by adding additional information or screenshots. Any further details you can provide will help to ensure a timely solution.

Community Contributor *

Re: What is this Block with "Books By Bessie" around the "Create Invoice" on my Estimates?

You are explaining how to edit estimates. You did not bother to answers op question. This is something new and I was wondering the same thing.


 

Moderator

Re: What is this Block with "Books By Bessie" around the "Create Invoice" on my Estimates?

Hello finitetime,
 

I want to know more about this so we can give you the exact way of resolving the issue.

 

Is the "Books By Bessie" a field? Are you seeing the "Books By Bessie" in the Estimate window or in the Sales > All Sales tab? What steps did you take so far?

 

I'd really appreciate it if you can provide screenshots on this. Thanks a lot in advance!

Experienced Member

Re: What is this Block with "Books By Bessie" around the "Create Invoice" on my Estimates?

 
QuickBooks Team

Re: What is this Block with "Books By Bessie" around the "Create Invoice" on my Estimates?

Hi @childofares,

 

Thank you for providing me the screenshot on where you’re seeing “Books by Bessie”.

 

Allow me to provide you with an explanation about this.

 

The Create Invoice box you’re seeing with “Books by Bessie” is a new feature. It’s a sample screenshot about creating an invoice and the available ways to receive a payment. It doesn’t affect your estimates, nor your invoices. 

 

If you click on the box, you’ll be routed to a page to create an invoice for your estimate.


Let me know if you have any other questions. I’ll be here to assist you.

Experienced Member

Re: What is this Block with "Books By Bessie" around the "Create Invoice" on my Estimates?

HOW DO I GET RID OF IT

Moderator

Re: What is this Block with "Books By Bessie" around the "Create Invoice" on my Estimates?

Thanks for getting back to us, @childofares.

 

Allow me to chime in for a moment and help make sure your concern is taken care of.

 

Currently, QuickBooks Online (QBO) doesn't have an option to remove this new Create Invoice box feature when creating an estimate. That said, I'll go ahead and submit feedback regarding this directly to our Product Developers team. They're constantly looking for great ideas from users, like yourself, when deciding how to enhance QuickBooks.

 

I also invite you to send feedback and suggestions as well. This can be done directly through your account by clicking the Gear icon in the top right corner, then select Feedback or by going to the following link: QuickBooks Online Feature Requests.

 

That should point you in the right direction. Post again here in the Community if you have any follow-up questions or concerns. I'm always here to help. Take care and have a great rest of the day!

Community Contributor *

Re: What is this Block with "Books By Bessie" around the "Create Invoice" on my Estimates?

This is just a huge popup in my financial software to push quickbook's online payment services.  That's not what I'm paying for!  If I wanted ads in my software I would have chosen one of the free services. 

If it wasn't a huge hassle to learn a new software I would be gone. This is a thought that pops into my head ever few months. I really hate quickbooks.

Experienced Member

Re: What is this Block with "Books By Bessie" around the "Create Invoice" on my Estimates?

This is a terrible feature. It's even worse for those of us with touch screens needed due to disabilities. I know the developers have to try to come up with things so they can justify their jobs but to design something as  horribly intrusive as it is without an opt out is pretty disgusting on the part of QB. Very disappointing. Doing my job is hard enough and you have made it even harder for me with the placement.

QuickBooks Team

Re: What is this Block with "Books By Bessie" around the "Create Invoice" on my Estimates?

Hi, @finitetime.

 

Thanks for joining this thread. Allow me to address your concern and get this straightened out. 

 

I appreciate you for providing your insights about the features advertisement in QuickBooks Online (QBO). Finding new ways to adapt to our customers’ needs is how QuickBooks gets even better. I'm preparing a feedback submission to our Product Development Team. 

 

You may also send feedback about your opinion by following the steps provided by my colleague FritzF

 

Please know that you're always welcome to post if you have any other questions. Community team will always here to help. 

Experienced Member

Re: What is this Block with "Books By Bessie" around the "Create Invoice" on my Estimates?

Alessandra, can you explain how this can be considered a "new feature"? A misleading box that appears to be a re-direct to another firm, that only displays info that is already available on the invoice itself (not to mention being accessible on the invoice template itself)? Just wasted 50 minutes with a support tech to get to the bottom of this. If you received an email from a customer that included someone else's name and email address, wouldn't you think there is a potential hacker involved?

Moderator

Re: What is this Block with "Books By Bessie" around the "Create Invoice" on my Estimates?

Hello there, @peterdague.

 

Allow me to step in this conversation and provide some clarifications about the box that will prompt upon creating estimates in QuickBooks Online. 

 

The box that will prompt into your screen when creating an estimate is just a representation of what are the payment options of your invoices. These options are applicable if you are subscribed to QuickBooks Payments.

 

If you wish to remove this portion, we'd encourage you sending this suggestion to our developer. Just click on the Gear and select Feedback or by going to this link: QuickBooks Online Feature Requests. I will also do my part and raise this concern so this will be taken care of.

 

This information should get you moving today.

 

Please let me know if I can be of additional assistance. I'll make sure to get back to you as soon as I can. Have a good one!

Established Member

Re: What is this Block with "Books By Bessie" around the "Create Invoice" on my Estimates?

PLEASE REMOVE: when on a small screen, that stupid box covers the email addresses. This is TOTALLY ridiculous.

 

QuickBooks Team

Re: What is this Block with "Books By Bessie" around the "Create Invoice" on my Estimates?

We appreciate the feedback, @books by bessie.

 

Allow me to join the conversation and share some insight about the Books by Bessie pop-up showing in your QuickBooks Online.

 

As mentioned by my colleagues, this is a new feature added to QBO for creating invoices and the available ways to receive a payment. If you want this option removed, you may send product suggestion straight to our developers for consideration in future updates.

 

Please know that your voice matters and that enhancements and improvements to QuickBooks are largely the results of feedback provided by users like you.  Rest assured, I’ll make sure to submit feedback on my end in regards to your issue with the pop-up to reinforce your request. 

 

Here's how: 
1.    Go to the Gear icon.
2.    Select Feedback.
3.    Share your feedback, then click Next.

 

You can also submit your request through this link: https://feedback.qbo.intuit.com/. 

 

We’d love to hear from you. Let me know if you need anything else, I’ll be more than happy to help.  Thanks for dropping by and take care!

Active Member

Re: What is this Block with "Books By Bessie" around the "Create Invoice" on my Estimates?

How do we delete this block? I cannot input email addresses to send estimates. 

 

IF I CAN'T SEND ESTIMATES, I CAN'T MAKE MONEY. IF I CAN'T MAKE MONEY, NEITHER CAN QUICKBOOKS.

QuickBooks Team

Re: What is this Block with "Books By Bessie" around the "Create Invoice" on my Estimates?

Hello there, @SOARESCUE.

 

I understand it can get frustrating to be prompted with a pop-out window while working with your QuickBooks Online account. Allow me to share additional details about this block.

 

As mentioned by my colleagues here in this thread, the prompt you’re seeing right now is a new feature that lets you create an invoice or a purchase order for that specific estimate you’re viewing or creating. You’ll receive this prompt only if you have a QuickBooks Payments account.

 

Since this is covering the email field in your estimate screen, it is possible you’re viewing it on a smaller window page. Currently, there’s no way to remove this block nor turn it off. What you can do is to maximize the view of your window page. Rest assured, this will affect none of your transactions if will opt out not to choose it.

 

Please feel free to visit our Community page if there are any accounting and bookkeeping features you’d like to get more familiar with. I’m always here to answer your inquiries about navigating around QuickBooks Online.

Experienced Member

Re: What is this Block with "Books By Bessie" around the "Create Invoice" on my Estimates?

At first I was concerned that my QB had been compromised.

This is unacceptable that an advertisement is placed in a paid product. This must be removed and not feedback sent. This is feedback and action should be taken.

Community Manager

Re: What is this Block with "Books By Bessie" around the "Create Invoice" on my Estimates?

Hello djpeck6402,


Sending feedback about our product is one way for us to provide great services. I'll personally send it to our products development team so they take a look at it your suggestions. I also encourage sending it as well by clicking on the Gear icon and selecting Feedback

 

If there's anything else we can help you with, please let us know. 

Established Community Backer ***

Re: What is this Block with "Books By Bessie" around the "Create Invoice" on my Estimates?


@djpeck6402 wrote:

 

This is unacceptable that an advertisement is placed in a paid product. .


It's not an advertisement, but it is obnoxious

Experienced Member

Re: What is this Block with "Books By Bessie" around the "Create Invoice" on my Estimates?

Very constructive and helpful reply Malcom.

Experienced Member

Re: What is this Block with "Books By Bessie" around the "Create Invoice" on my Estimates?

Very constructive and helpful advice, Malcom...

Community Contributor *

Re: What is this Block with "Books By Bessie" around the "Create Invoice" on my Estimates?


@Malcolm Ziman wrote:

@djpeck6402 wrote:

 

This is unacceptable that an advertisement is placed in a paid product. .


It's not an advertisement, but it is obnoxious


This is an advertisement! Anytime a popup window shows you a new product you are not currently paying for in the hopes you will think its a good idea and make a purchase its called an advertisement.  This is exactly the idea behind every popup ever invented. Shame on QB!

Experienced Member

Re: What is this Block with "Books By Bessie" around the "Create Invoice" on my Estimates?

Hi,

 

I'm an engineer from Quickbooks Online team. 

 

Thanks very much for reporting the issue.  What you're seeing is a bug. This image was intended for a different screen. Due to the bug, in certain flows, the "Create Invoice" button on the estimate screen got replaced by this image.

 

This issue has been fixed and got released today. Upon your next login, the "Create Invoice" button should be visible as it used to be.


Thanks,

Thiyagaraj

Super Explorer *

Re: What is this Block with "Books By Bessie" around the "Create Invoice" on my Estimates?

Oh my gawd, LMAO! 😂 I'm in software test and this thread is the best laugh I've had in ages! It was hilarious watching the users getting grumpier and grumpier, and the poor beleaguered first line support getting more and more desperate. Then in comes the developer cavalry with a, "Dudes; it's just a bug. Can everyone just chill!"  Sigh; good times. 😀