Limited time. 50% OFF QuickBooks for 3 months.

Buy now & save
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.
Randy1998
Level 1

When emailing a invoice from QB Premier Desktop, how can I add links into the body of the email (not attachment)?

We want to add hyperlinks to the body of our email that goes out with the attached Invoice from QB Premier Desktop. We have tried adding links such as our company website, a Link for Google reviews etc., but the links always show up as plain text, and they are not clickable. We have went to "Company Preferences"--"Send Forms"--"My Preferences" and have made sure the "Use Plain Text" is unselected. I would think in todays day and age, we should be able to add our companies website at the bottom of the email body for our customers to easily click the link. 

13 Comments 13
JoesemM
Moderator

When emailing a invoice from QB Premier Desktop, how can I add links into the body of the email (not attachment)?

Welcome to the Community space, @Randy1998. I appreciate the steps you've performed to add hyperlinks to your email.

 

It is always our aim to develop relevant features that came from customer's feedback. Being able to add hyperlinks to your email that is attached to the invoices is beneficial for you and other users in QuickBooks.  

 

While this option is unavailable, I suggest sending feedback straight to our product developers to be considered in the future. A suggestion like this helps us determine what enhancements and improvements are needed to make our product more effective and convenient to use.

 

Here's how to send feedback:

 

  1. Go to Help at the top menu bar.
  2. Choose  Send Feedback Online.
  3. Click on Product Suggestion.
  4. Click on the drop-down for Type of Feedback and select Product Suggestion.
  5. Select the Product Area.
  6. Then enter your thoughts and suggestions.
  7. Once done, select Send Feedback.

 

For now, I'd recommend visiting our  Firm of the Future site to learn more about product enhancements and tips to efficiently manage your business.

 

Additionally, our Help Articles page is a self-service support center with hundreds of articles related to QuickBooks. Just make sure that the topic is set as "QuickBooks Desktop."

 

If you have other suggestions you want to pitch in or any questions with QuickBooks, please add a comment below. I'm always here to assist. Have a great day.

Randy1998
Level 1

When emailing a invoice from QB Premier Desktop, how can I add links into the body of the email (not attachment)?

Seriously you can't add a link to your own companies website in the email? I find it hard to believe this is something overlooked by QB! Surly someone has found a work around for this. 

BRIGHTOHIO
Level 1

When emailing a invoice from QB Premier Desktop, how can I add links into the body of the email (not attachment)?

I had a hyperlink saved into the body of our emails for Google Reviews.  It worked great, then I stopped getting reviews, sent myself a cc of an invoice through QB and now it is just sending <> instead of the text I had in there.  It worked for quite a long time and then suddenly stopped. I checked the email body and the text is still there.  This is how the text is inserted, it's just regular text and I had a note to the customer to copy and paste this link into your search bar: https://cutt.ly/reviews-brightsolutionsohio Why does this no longer work?

JoesemM
Moderator

When emailing a invoice from QB Premier Desktop, how can I add links into the body of the email (not attachment)?

Let me route you to the right support, @BRIGHTOHIO.

 

QuickBooks haven't changed when emailing invoices to customers particularly those including hyperlinks on the message body. To further investigate this matter, I would suggest contacting our Customer Support Team. They can create and send a report about this issue to our product engineers.

 

Here's how to reach them:

 

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, enter a topic.
  3. Click Contact Us.
  4. Hit the Start Messaging button.

To ensure we assist you on time, the availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Click on the QuickBooks Desktop drop-down to see the most updated support schedule: Support hours and types.

 

Also, you can create multiple templates for each transaction type. This will appear in the Company Preferences tab of the Send forms menu. Here's how:

 

  1. Go to the Edit menu and select Preferences.
  2. Select the Send forms menu and then the Company Preferences tab.
  3. From the Delivery Method Default drop-down menu, select Email.
  4. From the Email Templates drop-down menu, select a transaction type.
  5. Click Add Template.
  6. Enter your template a name.
  7. Customize the subject line and body.
  8. You can select Insert Field to put a dynamic data field in your email. 
  9. Select Save the OK.

Capture.PNG

For more details, click this article: Create custom email templates in QuickBooks Desktop.

 

I'm also adding this article to further guide you in managing the growth of your business using QBDT: QuickBooks Help Articles. It includes topics about data security, banking, and expenses, to name a few. You can click the + More topics button to view other selections.

 

I'm a comment away to help you with any QuickBooks concerns you may have. Just add the details below and I'll get back to you as fast as I can.

BRIGHTOHIO
Level 1

When emailing a invoice from QB Premier Desktop, how can I add links into the body of the email (not attachment)?

Shoot, I'm sorry.  I am using Quickbooks Online.  I should have noted that.  Would that make a difference in how the text "https://...." is transmitted? It must recognize it as a link and turn it into these symbols <> that are being sent in place of.  I attached photos, I have tried changing all of the sales-online delivery options.  

BRIGHTOHIO
Level 1

When emailing a invoice from QB Premier Desktop, how can I add links into the body of the email (not attachment)?

Here is a photo of how is comes in.

Jovychris_A
Moderator

When emailing a invoice from QB Premier Desktop, how can I add links into the body of the email (not attachment)?

I'll help you sort this out, @BRIGHTOHIO.

 

To help QuickBooks Online recognize it as a link, make sure to use the link for sharing. To get this kind of link, you can open it on a new tab and copy the working link.

 

Let me show you how:

  1. Right-click the link with your mouse pointer.
  2. Select Open link in new tab.
  3. Go to Share and then Copy Link.

 

Once done, you can include or paste this to the body of your invoice message and make sure there's a space in between the word/symbol and the link. This will work splendidly.24.PNG

 

I've also added a great article that can help add more beauty to your invoices: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Please let me know if you have more questions about adding links and customizing your invoices. I'll be right here to help anytime. Stay safe!

Randy1998
Level 1

When emailing a invoice from QB Premier Desktop, how can I add links into the body of the email (not attachment)?

Yes it would. They are two different products. Thanks for hijacking my post. lol

Randy1998
Level 1

When emailing a invoice from QB Premier Desktop, how can I add links into the body of the email (not attachment)?

Quickbooks needs to fix this for Desktop. The hypertext works in online. 

BRIGHTOHIO
Level 1

When emailing a invoice from QB Premier Desktop, how can I add links into the body of the email (not attachment)?

Post hijacking? Is there ettiquette for this type of thing? lol I can't keep up, just have to tip toe around these days...

icecoldusa
Level 1

When emailing a invoice from QB Premier Desktop, how can I add links into the body of the email (not attachment)?

Spent over 1 hour and the geniuses of customer service are no help. Hv anyone figured this out?

S1n
Level 1

When emailing a invoice from QB Premier Desktop, how can I add links into the body of the email (not attachment)?

So, it is now 2024. Is this option still unavailable for Quickbooks Desktop? The website I tried to insert is still not an hyperlink.

IrizA
QuickBooks Team

When emailing a invoice from QB Premier Desktop, how can I add links into the body of the email (not attachment)?

Let me share some information regarding the availability of adding the hyperlink in QuickBooks Desktop (QBDT), S1n. 

 

When creating an email template for your invoices and other transactions within Send Forms, direct pasting or inserting hyperlinks into the message field is currently unavailable. Therefore, I encourage you to submit your feedback to our development team so they are aware of your suggestion and may consider it in future updates. We sincerely appreciate your understanding and thank you for helping us enhance our services.

 

Here's how:

 

  1. Go to the Help menu.
  2. Select the Send Feedback Online option.
  3. Choose the Product Suggestion. You'll be displayed with a pop-up window.
  4. Type your feedback suggestion in the space provided.
  5. Click the Send Feedback button. 

 

On the other hand, you can still attach the URL link so that the recipient can copy and paste it into their designated browser. If adding clickable hyperlinks is essential for your business needs, consider sending your invoices with an attached PDF where you can include hyperlinks in the document itself. You can do this by clicking Attach File within the transaction you want to create.

 

For now, I'd recommend visiting these sites to see any recent updates in QuickBooks: 

 

 

Please feel free to notify us if you have further concerns regarding QBDT, S1n. We're still here to back you up. 

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up