When running a P&L by Customer, the Wages and Taxes do not show up

Thanks for reaching out to the Community forum, @sierragateandcon.

Let me share information with you about running reports in QuickBooks Online (QBO). 

The Profit and Loss by Customer report gives a snapshot of your income, expenses, and net income (profit or loss) by customer. If you want an overview of your employee's taxable wages, then we have the Payroll Tax and Wage Summary report that you can run. It will show total and taxable wages subject to federal and province/region/state withholding.

To run the report, here's how:

1. In the left menu, click Reports.
2. Type in Payroll Tax and Wage Summary in the search field. 
3. Set the necessary filters.
4. Click Run Report.

For more details about this, see this article: Run a Payroll Tax and Wage Summary report.

To know more about running reports in QBO, see the below articles:

• Run reports in QuickBooks Online
• Run payroll reports
• Customize reports in QuickBooks Online

Don't hesitate to add a comment below if you have any other questions about running reports. I'm always here to help you. Have a great day!

We run P&L by Customer to see how we are doing on jobs.  The wages & taxes have always shown up until last week.  Our bookkeeper deleted and re-entered some payroll checks (Jan-Mar 2021) and now the wages and taxes have become disconnected from the customer for that time frame.  Any wages and taxes before and after are connected but we have lost the connection for that time frame.  Is there a way to re-connect this information?

Our bookkeeper deleted and re-entered payroll checks Jan - Mar 2021.  Since this transaction, the wages and taxes are not showing up on our P&L by Customer report for that time frame.  The connection has been lost.  Is there a way to re-establish this connection?

Hey there, @sierragateandcon.

Thanks for following the thread and sharing your concerns. 

It sounds like the recreated paychecks aren't hitting the right accounts as they were before. I recommend comparing the older paychecks to the re-entered ones. This way, you can get a comparison of the differences made in the checks to know why they aren't showing on your report. For example, if you typically have taxes by the employer and a customer that has a project, it will link to the employee's payroll that reflects under the Payroll Expenses in the report. 

If you need a hand comparing the paychecks, you can contact our Payroll Support Team and an agent can review your account securely and take a look at them for you. I've included the steps to contact support below.

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Click on Talk to a human. 
4. Hit Contact Us, then choose a way to connect to an agent (Callback, Chat, Etc.). 

Please let me know if you have additional questions or concerns. Feel free to reach out to the Community at any time. Take care and have a fantastic weekend! 

Only two paychecks were deleted and re-entered.  In reviewing the Audit Log;  the User: My Company went back through each of the employees direct deposit - I am thinking this is a system generated entry that occured based on the deletion and re-entry.  This gaff has crippled us as far as calculating what we have made on jobs and figuring commission.  Question:  If we go into Categorized Transactions, select one payroll direct deposit as a test, hit Undo then re-match the transaction would that possibly re-categorize the payroll and wages?  Do not want to create more of a mess than we already have.   Any input is appreciated.  Thanks.

Thanks for the additional details, sierragateandcon.

You can actually change the category of a bank transaction in the bank register without going to the Banking page and undoing it. However, please note that we also need to link it to a customer.

I would recommend contacting our Support team, so they can start a screen-sharing session to guide you through the process. It's better that way because both of you will be looking on the same page. Just follow Tori's steps to contact the team.

We're around if you have other questions about your report.

The expenses don't show up anymore. When I run a profit and loss for customer, the total payroll expenses aren't listed, but they used to be. No one seems to have an answer. Please tell me how to get this information as I really need it.