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userdownriverspeech
Level 2

Where can we submit website bugs?

New user of QuickBooks online and have found a few bugs that really impact my ability to use the site. Where can I submit these?
Solved
Best answer January 10, 2021

Best Answers
Rose-A
Moderator

Where can we submit website bugs?

Yes, we're currently evaluating this unexpected behavior, userdownriverspeech.

 

We would like to inform you that this has already been escalated to our Engineering Team. They're running some tests and analysis to figure out this hitch.

 

While they do, I need to get you in touch with our QuickBooks Online Support as they are tracking the number of affected users. This way, they can attach your account information to the investigation code INV-53210. Any progress will be communicated via email.

 

Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM on Saturdays. Here's how to contact us:

 

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a  brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

 

The following articles are good references. This will give you more information on how to search for a specific transaction, customer, and vendor name as well as searching custom fields in QuickBooks Online:

 

Filter, search, and sort with custom fields

Search for transactions

 

I appreciate your patience while this is being worked on. Please know that I'm just a post away should you need anything else or if you have any other questions about QuickBooks. I want to make sure you're able to search for the information you need. I'll be here to keep helping.

View solution in original post

8 Comments 8
FritzF
Moderator

Where can we submit website bugs?

Thanks for reaching out to the Community, @userdownriverspeech.

 

May I know that specific issue you're having with QuickBooks Online (QBO)? Are you getting any error messages? Any additional information will help me provide the best resolution.

 

In the meantime, try signing into your QBO using a private browser (incognito). This will help us check if this is a browser-related (cache and cookies) issue.

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

 

If everything looks good, go back to your default browser and perform a  clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

For tips and other resources, I recommend visiting our website for reference: Self-help articles.

 

Reach out to me in the comment section below if you have any other concerns or questions, and I'll get back to you right away. I'm always here to help. Have a good one!

userdownriverspeech
Level 2

Where can we submit website bugs?

thanks for reaching out. No incognito or clearing data and cache does not work.

 

Here is what I am experiencing with customer search functionality resetting itself....

Via: QuickBooks online
Browser: Mozilla FireFox version 84.0.2 (64-bit)
OS: Windows 10

Steps to reproduce:
1. Via QuickBooks online, go to the left menu pane
2. go to sales -> customers and select a customer with an invoice balance
3. Open that customer invoice
4. click the X in the upper right corner
5. to the left is a customer search bar, start by typing the first few letters of another customer with a balance
6. wait 2-5 seconds....then the customer search results should reset themselves automatically.

userdownriverspeech
Level 2

Where can we submit website bugs?

thanks for reaching out. No incognito or clearing data and cache does not work. Here is what I am experiencing with customer search functionality resetting itself.... Via: QuickBooks online Browser: Mozilla FireFox version 84.0.2 (64-bit) OS: Windows 10 Steps to reproduce: 1. Via QuickBooks online, go to the left menu pane 2. go to sales -> customers and select a customer with an invoice balance 3. Open that customer invoice 4. click the X in the upper right corner 5. to the left is a customer search bar, start by typing the first few letters of another customer with a balance 6. wait 2-5 seconds....then the customer search results should reset themselves automatically.
katherinejoyceO
QuickBooks Team

Where can we submit website bugs?

Thanks for actively responding, @userdownriverspeech.

 

I appreciate you for trying all the steps to resolve the issue. At this point, I'd recommend contacting our Customer Care team. That way, we can take a closer look at the issue and help you fix it.

 

We can also request to investigate the issue whenever necessary. 

 

You also want to visit our QuickBooks Articles Hub to search for some knowledge-based articles and Community answers from users like you.

 

I'll be here to help you with your other concerns. Take care. 

 

 

userdownriverspeech
Level 2

Where can we submit website bugs?

To clarify, will you be requesting the issue to be looked into?

Rose-A
Moderator

Where can we submit website bugs?

Yes, we're currently evaluating this unexpected behavior, userdownriverspeech.

 

We would like to inform you that this has already been escalated to our Engineering Team. They're running some tests and analysis to figure out this hitch.

 

While they do, I need to get you in touch with our QuickBooks Online Support as they are tracking the number of affected users. This way, they can attach your account information to the investigation code INV-53210. Any progress will be communicated via email.

 

Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM on Saturdays. Here's how to contact us:

 

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a  brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

 

The following articles are good references. This will give you more information on how to search for a specific transaction, customer, and vendor name as well as searching custom fields in QuickBooks Online:

 

Filter, search, and sort with custom fields

Search for transactions

 

I appreciate your patience while this is being worked on. Please know that I'm just a post away should you need anything else or if you have any other questions about QuickBooks. I want to make sure you're able to search for the information you need. I'll be here to keep helping.

1156 8939 95
Level 1

Where can we submit website bugs?

It seems there is something wrong with the program.  We cannot enter any data (quotes, invoices, payments, purchase orders, bank transfers, etc).  I press on the corresponding button but nothing happens.  This is a glitch that started today.  Other people from our organization are reporting the same thing.

I tried the chat but only get this message:  "Unfortunately, our help channels are currently closed."

HELP!!!

 
 
ZackE
QuickBooks Team

Where can we submit website bugs?

Welcome to the Community, 1156 8939 95.
 

I've reviewed out ongoing/solved investigations and can confirm there's currently no records of customers reporting that they're unable to create invoices, purchase orders, etc.
 

I also tested this myself in our test drive account and was able to create an invoice and purchase order. Here's an image showing my experience:


Since you're unable to create records, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check if you're able to create transactions.
 

Here's how to access incognito mode in some of the most commonly used web browsers:

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Option P


If you're still unable to create records while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.
 

In the event it continues occurring while using incognito, you'll initially want to try switching to another browsing application.

 

Here's a list of supported browsers:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Safari 11 or newer


You can also check a browser's compatibility with your books by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an older version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.
 

In the event you've found no problems that could be causing this with your browser, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

I've also included a detailed resource about system requirements which may come in handy moving forward: System requirements
 

I'll be here to help if there's any questions. Have a great day!

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